Glossybox - November 2012

[mermuse]

So I tried to fix my broken blush even though they are allegedly sending me a new one.  It was an interesting experience crushing it and mixing it with some rubbing alcohol unti it had a paste consistency and trying to press it (which was extremely difficult to do due to the shape of the packaging), but once it dried, it dried into broken pieces.  So annoying, but at least the overwhelming scent of alcohol seemed to dissipate which I was starting to worry about.  I really hope they do get the new one to me as I really liked that blush the tiny bit I got to use it.

Does anyone know if these are supposed to be any particular variety of Kryolan blushes--is it just their core blusher?

 

[yousoldtheworld]

Originally Posted by mermuse /img/forum/go_quote.gif

So I tried to fix my broken blush even though they are allegedly sending me a new one.  It was an interesting experience crushing it and mixing it with some rubbing alcohol unti it had a paste consistency and trying to press it (which was extremely difficult to do due to the shape of the packaging), but once it dried, it dried into broken pieces.  So annoying, but at least the overwhelming scent of alcohol seemed to dissipate which I was starting to worry about.  I really hope they do get the new one to me as I really liked that blush the tiny bit I got to use it.

Does anyone know if these are supposed to be any particular variety of Kryolan blushes--is it just their core blusher?

When my blush was missing in October, they said they'd replace it but I actually received a completely different product...which was actually worth more, but be aware the same might happen to you. Happily for me, I got it in my November box.

I'm pretty sure it's just the regular blusher...I like it enough that I will likely be buying some other shades /emoticons/[email protected] 2x" width="20" height="20" />

 

[Bernadette]

I am so furious right now. I got a my box late, and the Argan Oil had leaked all over the inside, ruining the perfume stick. Also the medium pencil was discontinued last year. I tried to get a hold of customer service for over a week, and had sent numerous emails.  I finally got a response that said we are sending out a new oil. That was it, it didn't address any other concerns I had listed in the email. Today, I get the oil and surprise, this is what I get. What do you guys recommend? I still haven't heard back from the other emails I sent, and have tried calling. But I am at the end of my rope. Sorry for the rant, I have just never experienced customer service this poor before.

 

[zadidoll]

My opinion is to cancel because they did the same thing to me in June. My June box had a bottle of AHAVA body wash that leaked every where, eventually I DID get a replacement box - in AUGUST and of course I didn't get the AHAVA body wash (it was the 2nd box) and the hair mask in that one leaked every where. That was in JUNE and AUGUST and here it is DECEMBER and they're STILL doing that? Cancel.

Originally Posted by Bernadette /img/forum/go_quote.gif

I am so furious right now. I got a my box late, and the Argan Oil had leaked all over the inside, ruining the perfume stick. Also the medium pencil was discontinued last year. I tried to get a hold of customer service for over a week, and had sent numerous emails.  I finally got a response that said we are sending out a new oil. That was it, it didn't address any other concerns I had listed in the email. Today, I get the oil and surprise, this is what I get. What do you guys recommend? I still haven't heard back from the other emails I sent, and have tried calling. But I am at the end of my rope. Sorry for the rant, I have just never experienced customer service this poor before.

 

[mermuse]

On the flip side, I just got my replacement blush today and it survived being held upside-down, so it's good to go.  I'm sorry to hear about others' bad luck because the one time I had a problem it was solved very quickly and with little effort.  Maybe it's just luck of the draw.  /emoticons/[email protected] 2x" width="20" height="20" />

 

[Eleda]

I am just speechless. I got another November box, but no refinery box which I actually bought. I lost all hope I will ever get it "sad face".

 

[Hootiehoo]

Has anyone who got a regular box rather than the ordered R29 actually gotten their replacement? I contacted them about their switching my box 2 weeks ago and still nothing. Their customer service REALLY SUCKS

 

[Eleda]

The box just sits on my table - in case they tell me to return it. what a waste of time. How hard can it be to send the right thing? A lot of people got two boxes this month despite the fact that many specifically emailed and asked to clarify the whole situation with Ref29 boxes. I can only wonder what kind of mess is going on in their CS department to say nothing of shipping/handling department.

 

[Hootiehoo]

I was told to keep the incorrect box and the correct one would be sent. I'll likely not get or get a package of garbabge as they have got to be running out of R29 items.

 

[mellee]

Don't remember how far back it was, but in reply to the question about whether we'd still get our December boxes if we cancelled, yep.  I cancelled Friday and wrote to ask.  I'll still get my December box and the gift box that I was already charged for (rather than refunded), and won't get January.

 

[lovepink]

The site is back up and they fixed the "bonus" survey.  I was able to complete it and get my 20 Glossydots (previously it had directed to the UK site, an issue I think many others had also).

 

[JessP]

OH my goodness.. thanks for noting that the site's back up! Unfortunately, my surveys are (still) not up. I haven't been able take any November surveys and I'm 100 points away from a free box, ugh. I'll check in with GB again tomorrow I think.

 

[lovepink]

Oh no!  Hopefully they get your surveys figured out and you can get that free box! I am still 120 away.  Next month though! 

Originally Posted by JessP /img/forum/go_quote.gif

OH my goodness.. thanks for noting that the site's back up! Unfortunately, my surveys are (still) not up. I haven't been able take any November surveys and I'm 100 points away from a free box, ugh. I'll check in with GB again tomorrow I think.

 

[JessP]

Originally Posted by lovepink /img/forum/go_quote.gif

Oh no!  Hopefully they get your surveys figured out and you can get that free box! I am still 120 away.  Next month though! 

Do you think you'll redeem your box while your subscription is still current and get two of the same month's box, or wait until it's up and redeem before re-subscribing (if that makes sense). They haven't really said much about free box redemption protocol lol - I'm not sure what you can/can't do or what's best!

 

[lovepink]

Oh I don't know!  I am on a month to month so I am not sure when would be a "good" time to do it!  Also I have a fear of trying to redeem it because I will either get 2 boxes, no boxes or multiple charges!  I may wait till February it seems like it should have a good theme!  Decisions decisions!

Originally Posted by JessP /img/forum/go_quote.gif

Do you think you'll redeem your box while your subscription is still current and get two of the same month's box, or wait until it's up and redeem before re-subscribing (if that makes sense). They haven't really said much about free box redemption protocol lol - I'm not sure what you can/can't do or what's best!

 

[JessP]

Originally Posted by lovepink /img/forum/go_quote.gif

Oh I don't know!  I am on a month to month so I am not sure when would be a "good" time to do it!  Also I have a fear of trying to redeem it because I will either get 2 boxes, no boxes or multiple charges!  I may wait till February it seems like it should have a good theme!  Decisions decisions!

Ha! I have the same fear! Maybe I'll try in February as well - I think that's when my current 3-month sub is up. I feel like it's going to be a crapshoot either way lol.

 

[lovepink]

Agreed!  Whoever does it will have to post their findings here so we can all learn together!

Originally Posted by JessP /img/forum/go_quote.gif

Ha! I have the same fear! Maybe I'll try in February as well - I think that's when my current 3-month sub is up. I feel like it's going to be a crapshoot either way lol.

 

[surelyslim]

Originally Posted by Hootiehoo /img/forum/go_quote.gif
I was told to keep the incorrect box and the correct one would be sent. I'll likely not get or get a package of garbabge as they have got to be running out of R29 items.

I think I got a replacement as the mailing label says 12/6... lol. I didn't initially get two November boxes (unless my other R29 box is still circulating around somewhere). 

I hope yours come by soon! 

What was weirder were the surveys, I made sure to complete all of the October ones before the November ones rolled in.. and it looks like I gotta redo the lipgloss ones. I had two boxes then also. That's 40pts.

I kinda wish they would let us do their horrid surveys for the other set that we all received. They're here and we can critique them, why not get 100pts out of it? I don't feel that 20pts is enough of an incentive, but it looks like they upped the referral pts (200--> 300)

 

[surelyslim]

Originally Posted by JessP /img/forum/go_quote.gif

Ha! I have the same fear! Maybe I'll try in February as well - I think that's when my current 3-month sub is up. I feel like it's going to be a crapshoot either way lol.

I would redeem it during a month when they're not running a promotion (or if you want an extra box). Because the boxes were $15 this month (or about $10 after rebates), I decided to wait until next year since my 3months just expired. Month-to-month allow you to cancel anytime so you can use your points.

 

[mermuse]

Did anyone with the R29 deal get surveys for only the November box?  I don't know if they did any surveys for the curated items at all, and they only had 4/5 surveys up from the Nov box for me.  I didn't see one for the blush.