This is their response to my email sent to them two days ago..very insulting and belittling--she pretty much accused me of receiving things and saying i didn't, or that i have spotty mail service. My response is in another spoiler link below. I did not hold back at this point.
Subject: Contact Form
[SIZE=80%]DEC 14, 2012 | 09:17PM EST[/SIZE]
GLOSSYBOX replied:
Hello P
I'm sorry to hear that you still have not received your box. I personally made a shipping label for you and sent it out. xxxxx is your address correct? I will pull your tracking number and find out what has happened to your box as it has been sent it out and you should have already received it. I will look into what is going on because your box has been sent out twice now. When you have packages delivered to you, are they normally left on your doorstep or are they placed in your mailbox? Also, does USPS leave delivery notices for you? I know that this has been an ongoing problem, so I just want to get a better understanding of what may be going on. Since your boxes have been returned to us before, USPS may need to be contacted to figure out why your packages are not being delivered. Although you stated that you would come pick your box up from our office, I would never ask you to do that. That's not fair to you to have to come pick up your box. We also need to figure this out for future shipments. If you can provide me with answers to the above questions, it would be greatly appreciated.
Thank you,
Danielle-Glossybox
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http://www.nicereply.com/glossybox-usa/nicole/]
From: P
Date: December 14, 2012, 4:39:38 AM EST
To: Contact GLOSSYBOX <
[email protected]>
Subject: Re: Contact Form
Hello Danielle,
That is something...my boxes have been shipped out twice and then you have boxes returned to you? I find this difficult to believe, given the fact that i have ALWAYS received my mail, packages, other beauty subs (birchbox, ipsy, cravebox, sample society), and on top of that, perhaps you don't even realized that your company utilizes the shipping service from Newgistics, which is delivered via usps, without requiring any signature/ slips. I DO NOT have an ongoing problem as far as getting my mail or packages, gb normally gets delivered in my mailbox. I do not have the nov box, so if you "sent" it out twice, they have not made their way to me. As i have stated prior, i have never had a problem with gb since i became a member. I am not one to start a phone/email campaign if my box is a day late, so i think i have been more than patience with regards to this situation. This isn't an "ongoing" problem for me as far as the other gb boxes are concern, just the nov r29 box! Please do not misunderstand, or thwart this conversation into another direction. If you have sent out two boxes to me, and that some boxes were being returned to you, why are you not able to provide the tracking details? The one you personally printed a shipping lable for, it would be great if the tracking was provided. If you can obtain all those information about my boxes (it being sent out then sent back, etc), then surely the tracking shouldn't be too difficult beyond your reach. Well, i hope you find the answers to your questions helpful in figuring out why/ what is going on. If nothing gets resolved, i will have to cancel my account and dispute the charges for my nov and dec boxes. Thank you Danielle.
Just two emails back and forth with GB Customer service, lies & insults...it's getting crunchy! Read on if you wish....
/emoticons/
