Glossybox - November 2012

[LAtPoly]

Finally got my R29 box today!  Really happy with this box and looking forward to December.  I think with their promos for December that they'll try to impress (to keep the new subscribers)!

THOUGHTS:

* The lip stuff is very actually very moisturizing.  Smells awful but the smell is very temporary.  This will stay on my desk next to the Carol's Daughter shea souffle - which I use daily on my hands while working and if I still like it when it's gone I may repurchase.  It lasted a long time and was SUPER moisturizing.

* Excited about the Missha as this time I got #23 which should be the right shade for me!  I can't wait to see if it looks better tomorrow!  

* The vBeaute exfoliatator looks nice. I really liked the itsy-bitty samples we got before by the company.  I liked them so much I cut them open and scraped out what I could and it actually lasted a week!  (But I'm super light on products.)

* Not sure about the Lierac - need to learn more about the brand.  

* Phyto is an okay sample but...I've never been that impressed by their stuff in the past.  But happy to receive this sized sample.  I always love when samples come in boxes.

* Goldeneye: I had this in a mini and it's gorgeous!  I topped off the mini and will give it to my sister for Christmas - and I get a full-size to keep!  Score!!!

I had decided to cut back on beauty subs after the New Year.  Both ipsy and Glossybox were on the chopping block.  But, I was thinking today just how much I enjoy Glossybox and how many awesome products I've received from them... I'm feeling like I'll keep Glossybox and Birchbox next year - at least for awhile.

-L

 

[xoxoJannet]

Uhmmmmm....this NuMe straightener totally sucks. Not only that, but it has weird markings all around it and has a scratch on the plates. Something new out of the box should not be that way at all. But it totally pulled my hair, took forever to heat up, and did not get very hot. I tested those two things with my generic Sally's straightener and the Sally's is WAYYYY better. This NuMe one just sucks. I wrote them asking about returning and mentioned the scratches, and they said "Send pictures to show us. Thanks, Jamie" WTF kind of response is that from a company? Could be a bit more professional. I used the straightener and it took even longer to straighten, did not straighten in one swipe (more like 5-6), my style did not hold, and my hair looked terrible by the end of the day. I don't have any of these other problems with my generic Sally's brand. I've used CHI and GHD and others in the past, but never had a bad experience like this. When I went to find out about returns, the section on their website didn't work.  

Wow that's such horrible customer service! Have you tried calling them? There should be a warranty for a faulty product. I have a Royale and it never had any problems before so I've never had to contact their customer service. I've noticed that generally, e-mailing companies isn't worth the time and calling them will generally be quicker and you'll get better service. I hope you clear things out with NuMe /emoticons/[email protected] 2x" width="20" height="20" />

 

[LisaLeah]

My November box is still "processing" and GB customer service is non existent.

They haven't picked up the phone or responded to any emails in over 2 weeks!

This is beyond unacceptable.

Is anyone else still having trouble reaching them?

 

[MissMonica]

I emailed them twice last week and just got a response last night.  Apparently there was a shipping issue and some of the boxes got sent back to them (how the h*ll that happens, I have no idea).  They informed me that the returned boxes would be shipped this week.  The really ridiculously insane thing is that they didn't send this email to ALL their customers --  just to me in response to my two irate emails last week..  Thankfully this was my last box and I had already decided not to renew, but if I was a continuing customer who's box was two weeks late with no notice?  Hooo boy.

 

[LisaLeah]

Originally Posted by MissMonica /img/forum/go_quote.gif

I emailed them twice last week and just got a response last night.  Apparently there was a shipping issue and some of the boxes got sent back to them (how the h*ll that happens, I have no idea).  They informed me that the returned boxes would be shipped this week.  The really ridiculously insane thing is that they didn't send this email to ALL their customers --  just to me in response to my two irate emails last week..  Thankfully this was my last box and I had already decided not to renew, but if I was a continuing customer who's box was two weeks late with no notice?  Hooo boy.

That is ridiculous!  At least you eventually got a response tho. And hopefully your box will arrive shortly.

Two of my friends I referred to GB just canceled because of their awful customer service.

One friend had to call AM EX to block GlossyBox from making any further charges (since they couldn't get through to even cancel!)

And the other friend had a minor issue with her box, and after 3 weeks of multiple emails and no response, she got frustrated and canceled. Yet she NEVER got confirmation that her cancelation email was received!

I am so frustrated. This is the most awful customer service I have ever encountered. It's really shady business. 

Thanks for letting me vent!

I hope your box is worth the aggravation!!!!!

 

[zadidoll]

Originally Posted by LisaLeah /img/forum/go_quote.gif

Two of my friends I referred to GB just canceled because of their awful customer service.

One friend had to call AM EX to block GlossyBox from making any further charges (since they couldn't get through to even cancel!)

And the other friend had a minor issue with her box, and after 3 weeks of multiple emails and no response, she got frustrated and canceled. Yet she NEVER got confirmation that her cancelation email was received!

I am so frustrated. This is the most awful customer service I have ever encountered. It's really shady business. 

Thanks for letting me vent!

I hope your box is worth the aggravation!!!!!

I like the products in the Glossyboxes but what you posted essentially is what happened to me. Glossybox's customer service is HORRIBLE and their packing of products just as bad. My June box had something leaking all over that ruined the pink box and of course the item was damaged. Oh yeah, the AHAVA body wash. On top of that I didn't GET the June box until JULY after JULY'S payment was made which irked me. The June replacement finally did come - in AUGUST and of course another item in the box was leaking and I NEVER did get the AHAVA body wash from Glossybox, thankfully AHAVA's PR was kind enough to replace it for me at Cosmoprof's trade show but honestly the experience I had with GB makes me stay away from signing back up no matter how good the products are. It's too risky at $21 a month to maybe get the product(s) intact.

 

[mermuse]

I sent an email out on Saturday about my defective/broken blush and I got an email yesterday saying they'd ship me a replacement right away.  That's been my only real experience contacting them thus far.  Maybe they were sorting through stuff to start replying just recently?  I have no idea, but I'm sorry to hear others are experiencing frustrations.  /emoticons/[email protected] 2x" width="20" height="20" />

 

[Shauna999]

They may not give the quickest response but in my experience they've always done the right thing in the long run. I'll continue to be a loyal subscriber- their boxes rock!!

 

[bbbrandnewww]

Originally Posted by xoxoJannet /img/forum/go_quote.gif

Wow that's such horrible customer service! Have you tried calling them? There should be a warranty for a faulty product. I have a Royale and it never had any problems before so I've never had to contact their customer service. I've noticed that generally, e-mailing companies isn't worth the time and calling them will generally be quicker and you'll get better service. I hope you clear things out with NuMe

Yeah it's just junk, IMO. I'm going to try calling them tomorrow because I don't even want to exchange it. I just want a flat out return. I won't be purchasing from the company again.

 

[viccckyhoang]

Originally Posted by Shauna999 /img/forum/go_quote.gif
They may not give the quickest response but in my experience they've always done the right thing in the long run. I'll continue to be a loyal subscriber- their boxes rock!!

THIS RIGHT HERE.. exactly how I feel :]

 

[NJBeauty80]

I am actually furious with them right now. They charged me on the 15th, no tracking or box ever arrived. It is impossible to talk to anyone! None of my emails have been answered, and their phone number is basically bogus--no one picks up and you can't leave a message.

 

[geeker]

Do you get ALL of the items show on the November box webpage?  Or just some of them?  Thanks!

 

[bbbrandnewww]

I'm liking the Skin&Co Roma Truffle Serum, but can't decide if it's worth purchasing. I'm not entirely sure if it's doing anything special! Let me know if you have one you want to trade /emoticons/[email protected] 2x" width="20" height="20" />

 

[LisaLeah]

Originally Posted by geeker /img/forum/go_quote.gif

Do you get ALL of the items show on the November box webpage?  Or just some of them?  Thanks!

Just 5 of them...not all.

 

[vugrl]

Originally Posted by bbbrandnewww /img/forum/go_quote.gif

I'm liking the Skin&Co Roma Truffle Serum, but can't decide if it's worth purchasing. I'm not entirely sure if it's doing anything special! Let me know if you have one you want to trade /emoticons/[email protected] 2x" width="20" height="20" />

I have 2 bottles. I have used one bottle twice (very small amt) and it irritated my skin. I tend to be very sensitive. I'm willing to trade out both of those. What do you have to offer? 

 

[nkjm]

I actually emailed them over the weekend and (politely) asked about the bb cream, and they sent me a reply on monday saying that they would send me a new one. I was actually really impressed with their customer service, bc in the times I've contacted other subscription companies (ahem bb...), have gotten way delayed banned responses :| 

now as to whether i'll actually get the new bb cream...we'll see lol

 

[LisaLeah]

Originally Posted by zadidoll /img/forum/go_quote.gif


I like the products in the Glossyboxes but what you posted essentially is what happened to me. Glossybox's customer service is HORRIBLE and their packing of products just as bad. My June box had something leaking all over that ruined the pink box and of course the item was damaged. Oh yeah, the AHAVA body wash. On top of that I didn't GET the June box until JULY after JULY'S payment was made which irked me. The June replacement finally did come - in AUGUST and of course another item in the box was leaking and I NEVER did get the AHAVA body wash from Glossybox, thankfully AHAVA's PR was kind enough to replace it for me at Cosmoprof's trade show but honestly the experience I had with GB makes me stay away from signing back up no matter how good the products are. It's too risky at $21 a month to maybe get the product(s) intact.

That's nuts! I feel your pain. 

Their customer service is so shockingly bad it's bordering on abusive.

What are your favorite subs? 

I am fairly new to this (except for a long standing relationship with New Beauty Test Tube)

and I've recently subscribed to BB, GB, SS, PopSugar and Ipsy.

I am testing out a bunch until I find my favs.

Would love to hear your pov.

Thanks!

 

[LisaLeah]

Originally Posted by mermuse /img/forum/go_quote.gif

I sent an email out on Saturday about my defective/broken blush and I got an email yesterday saying they'd ship me a replacement right away.  That's been my only real experience contacting them thus far.  Maybe they were sorting through stuff to start replying just recently?  I have no idea, but I'm sorry to hear others are experiencing frustrations.  /emoticons/[email protected] 2x" width="20" height="20" />

I am really glad to hear that. I hope my situation is the exception not the rule. I really want to love GB, but their customer "dis-service" is making that impossible! 

Enjoy the blush. I hope it arrives safe and sound for the holidays!

 

[heartsandwhimsy]

I'm liking the Skin&Co Roma Truffle Serum, but can't decide if it's worth purchasing. I'm not entirely sure if it's doing anything special! Let me know if you have one you want to trade /emoticons/[email protected] 2x" width="20" height="20" />

I have one as well that I probably won't use if you want to do a trade.

 

[PaulaG]

 Hi Ladies-

When you use the serum and moisturizer/night cream/day cream, how much do you put on?  I'm very conservative and am wondering if I'm not using enough to be beneficial.