Glossybox - November 2012

[lovelywhim]

Originally Posted by Mystica /img/forum/go_quote.gif

Has anyone had their customer service issues completely unresolved?  From what I've read, they're basically just slow as molasses in resolving complaints and answering customer inquiries, but they eventually do their best to actually resolve them.  

If I had any impression that GB just callously flips the bird at their customers, I never would have signed up.  

To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

 

[yousoldtheworld]

Originally Posted by lovelywhim /img/forum/go_quote.gif

Quote: Originally Posted by Mystica /img/forum/go_quote.gif

Has anyone had their customer service issues completely unresolved?  From what I've read, they're basically just slow as molasses in resolving complaints and answering customer inquiries, but they eventually do their best to actually resolve them.  

If I had any impression that GB just callously flips the bird at their customers, I never would have signed up.  
To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!


I have only had issues once, with a missing item, but they did eventually take care of it. It took a couple of weeks...but keep in mind that was also the same time as the hurricane, so I am less upset about it as I would be under normal circumstances.

From what I've seen, they do tend to handle issues, but they are slow. So to me, the products are worth it. If they stop resolving issues, that will likely change.

 

[yousoldtheworld]

Originally Posted by pride /img/forum/go_quote.gif

Came back to my box today! Got

Hand cream

Illamasqua in Thrash - it's orange
Argan Oil
Perfume Stick
Truffle Serum
Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. /emoticons/[email protected] 2x" width="20" height="20" /> 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. /emoticons/[email protected] 2x" width="20" height="20" />

I didn't get a Nume code though. /emoticons/[email protected] 2x" width="20" height="20" /> Does anyone not want theirs or do you think it's something I should contact GB about?

This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. /emoticons/[email protected] 2x" width="20" height="20" />

And when I get my box, my code is all yours. I have no interest in it. /emoticons/[email protected] 2x" width="20" height="20" />

 

[brio444]

Originally Posted by pride /img/forum/go_quote.gif

Came back to my box today! Got

Hand cream

Illamasqua in Thrash - it's orange
Argan Oil
Perfume Stick
Truffle Serum
Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. /emoticons/[email protected] 2x" width="20" height="20" /> 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. /emoticons/[email protected] 2x" width="20" height="20" />

I didn't get a Nume code though. /emoticons/[email protected] 2x" width="20" height="20" /> Does anyone not want theirs or do you think it's something I should contact GB about?

You can totally have mine.  I will PM it to you.  

 

[Shauna999]

Came back to my box today! Got

Spoiler: Warning: Spoiler!

Hand cream Illamasqua in Thrash - it's orange Argan Oil Perfume Stick Truffle Serum Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. /emoticons/[email protected] 2x" width="20" height="20" />  I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. /emoticons/[email protected] 2x" width="20" height="20" />

Spoiler: Warning: Spoiler!

I didn't get a Nume code though. /emoticons/[email protected] 2x" width="20" height="20" /> Does anyone not want theirs or do you think it's something I should contact GB about? Hi haven't got my box yet but when I do I'll give you my nume code- I'd rather give it to someone than have it end up in my junk drawer ...lol! S.

 

[Mystica]

Originally Posted by lovelywhim /img/forum/go_quote.gif


To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

I don't know if I'm happy with them or not! xP  This will be my first box.  

I also got the Dec. deal at less than $10, so I'm glad that my next month will be minimal risk, given that I haven't received ANY box from them yet.  

The CS issues is why I opted for Sample Society initially over Glossybox, even though the content of GB's were more pleasing to me.  But, given that the main gripe with GB was that their CS was slow, and given that the content of Sample Society boxes were so underwhelming (despite their stellar CS) I switched to GB because from what I'd seen, they do resolve whatever issues people may have, even if it takes forever.  I'd rather deal with painfully slow CS in exchange for good (or interesting/exciting) products, than with great CS for products I have no interest in.  (i.e. boring and overly priced skincare (goo) in teensy-weensy samples)  After all, infomercials pawning off crap have great CS. xP

 

[bbbrandnewww]

I was looking at the NuMe stuff. The petite is $125 and the Vintage is $165. I think the Vintage is better for me and while perusing the web I found CUTEHAIR promo works for $120 off, which is a better deal. It didn't work when I had the petite in, but it worked on the Vitage, so the total is $45 instead of the $65 it would be with the Glossy promo. Just an FYI if anyone was planning on using the code! Mine will be up for grabs since I'm using this promo instead.

 

[pride]

yousoldtheworld, brio444, Shauna999:

Thank you so much for the offer <3 Brio was nice enough to send me her code in a message, where I could read the fine print more carefully...I thought I had seen on a previous picture that they were eligible for extensions, but then I realized the fine print said not on the feather ones. /emoticons/[email protected] 2x" width="20" height="20" /> Would have loved to get them for my sister for Christmas. I might take another look at some of their tools but I'm not as eager for a code anymore, haha. Appreciate the offers though!! /emoticons/[email protected] 2x" width="20" height="20" />

 

[heartsandwhimsy]

Came back to my box today! Got

Spoiler: Warning: Spoiler!

Hand cream Illamasqua in Thrash - it's orange Argan Oil Perfume Stick Truffle Serum Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. /emoticons/[email protected] 2x" width="20" height="20" />  I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. /emoticons/[email protected] 2x" width="20" height="20" />

Spoiler: Warning: Spoiler!

I didn't get a Nume code though. /emoticons/[email protected] 2x" width="20" height="20" /> Does anyone not want theirs or do you think it's something I should contact GB about? I wont be using my nume code. I bought something when I got the code in Ipsy forever ago and rarely us what I bought. I just dont have my box yet to message it to you.

 

[heartsandwhimsy]

Haha! Ignore my post just read that you didnt need it anymore but if anyone wants mine they are welcome to it when I get my box.

 

[DiorAdora]

If anyone is planning not to use the Nume code I'd be so delighted to buy another straightener. My hair is so curly I d love to have one for my suit case and my house! Thank you for your kindness it will def be used with great love!

 

[Shannon28]

Originally Posted by heartsandwhimsy /img/forum/go_quote.gif

I wont be using my nume code. I bought something when I got the code in Ipsy forever ago and rarely us what I bought. I just dont have my box yet to message it to you.

I'd love it if you want to include it in our trade for the missha BB cream. Now lets hope they don't send me #31 lol

 

[cranraspberry]

By the way, for anyone interested in bright colors, here's a photo of my lime green/yellow Whiplash. I'd love to trade for any of the "boring" lip colors like nude pink (Vow, Hex), or raspberry/burgundy (Strumpet, Spell, Torment, etc.) or the hand cream or Lierac scrub.



On its own it's a lovely color! I'm just not brave enough to use it as an eyeliner and because of my hooded eyes I can't use it as eyeshadow either (here's a link I found online of what that would look like).

I haven't taken the cap off, let alone swatched it. Just gave it a confused look when I took it out of the box, ha.

I'll gladly add the hair styler $100 code as well. So send me a PM if interested! 

 

[Rachel Liane]

I don't know why everyone always complains about glossy box's cs...i have really never had a problem. Last month my bamboo hair shine stuff leaked all over my box and (it took awhile because of the hurricane) but I eventually received it. This month I was having trouble with my survey's and they credited my account the points. I was also missing the argon oil and the coupon that went with it and I just spoke with them and they told me they would mail it out by the end of the week and I should have it in 2. It's not the fastest cs ever, but they do try.

 

[heartsandwhimsy]

I'd love it if you want to include it in our trade for the missha BB cream. Now lets hope they don't send me #31 lol

That sounds great : )

 

[VegasLover75]

Originally Posted by Rachel Liane /img/forum/go_quote.gif

I don't know why everyone always complains about glossy box's cs...i have really never had a problem. Last month my bamboo hair shine stuff leaked all over my box and (it took awhile because of the hurricane) but I eventually received it. This month I was having trouble with my survey's and they credited my account the points. I was also missing the argon oil and the coupon that went with it and I just spoke with them and they told me they would mail it out by the end of the week and I should have it in 2. It's not the fastest cs ever, but they do try.

My complaint is that I have emailed them 2 times in the last 2 weeks and haven't received a response.  Maybe I should call. 

 

[deactivateduser232015]

Originally Posted by VegasLover75 /img/forum/go_quote.gif


My complaint is that I have emailed them 2 times in the last 2 weeks and haven't received a response.  Maybe I should call. 

I agree - I think it's unfair to say that about other people's experiences just because you personally have not had a bad experience with CS, and really this applies to GB or anywhere else. Just because you've never had a problem (which is great!) doesn't mean it discounts other people's experiences.

 

[AngiexR]

Originally Posted by yousoldtheworld /img/forum/go_quote.gif


This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. /emoticons/[email protected] 2x" width="20" height="20" />

And when I get my box, my code is all yours. I have no interest in it. /emoticons/[email protected] 2x" width="20" height="20" />

I'm allergic to perfume so you can have my perfume stick. Though I'm hoping for the blush that people got last month.

 

[AngiexR]

Originally Posted by DiorAdora /img/forum/go_quote.gif
If anyone is planning not to use the Nume code I'd be so delighted to buy another straightener. My hair is so curly I d love to have one for my suit case and my house! Thank you for your kindness it will def be used with great love!

I haven't gotten my box, but you're more than welcome to take mine.

 

[Rachel Liane]

Originally Posted by Kyuu /img/forum/go_quote.gif


I agree - I think it's unfair to say that about other people's experiences just because you personally have not had a bad experience with CS, and really this applies to GB or anywhere else. Just because you've never had a problem (which is great!) doesn't mean it discounts other people's experiences.

I have found that most people's complaints revolve around them not responding to emails, I have found many companies don't really respond to emails that quickly. If you want a quick response then call. There is a number that they always seem to answer.