GlossyBox - June 2012

[CLee06]

I have followed these threads for awhile, but this is the first time I have posted.  I have been really excited about Glossybox, but unfortunately my account is also on hold.  I talked to Customer Service around 10am ET today and was told they had tried twice to charge the card and it hadn't gone through.  I'm not sure how she knew this because she never even asked for my name.  I asked if I would have a priority to sign up for next month and she said people who had accounts on hold would get advance notice of when the store would open back up, but it didnt sound like there would be any special preference for those of us "on hold".

 

[CiciAnne]

did they take down their questions and comments section on their facebook? I was going to ask about my beauty profile but I see no section. :/

 

[Playedinloops]

Originally Posted by CiciAnne /img/forum/go_quote.gif

did they take down their questions and comments section on their facebook? I was going to ask about my beauty profile but I see no section. :/

looks like it....kind of shady. :

 

[CiciAnne]

Originally Posted by Playedinloops /img/forum/go_quote.gif

looks like it....kind of shady. :

Yeah, now I'm worried. My account is still active an all but seeing all the mess that's happened to others and now they seemingly take that down worries me. I hope they get their ducks in a row quickly.

 

[Kittables]

Originally Posted by CLee06 /img/forum/go_quote.gif

I have followed these threads for awhile, but this is the first time I have posted.  I have been really excited about Glossybox, but unfortunately my account is also on hold.  I talked to Customer Service around 10am ET today and was told they had tried twice to charge the card and it hadn't gone through.  I'm not sure how she knew this because she never even asked for my name.  I asked if I would have a priority to sign up for next month and she said people who had accounts on hold would get advance notice of when the store would open back up, but it didnt sound like there would be any special preference for those of us "on hold".

               Who did you get on the line? I got Nicole. Yeah, she took my name right away and then took a moment to pull up my account. She didn't say anything about having to resub, just that they would try to charge me again within 24 hours. Seriously, I hope they do try again! If they do and the charge STILL doesn't go through then they have some major problems. If they're having difficulty charging accounts, who's to say that they won't have the same issue when they open up more subs? 

 

[CLee06]

I talked to Nicole as well--very strange how the information changed! 

 

[whigrose]

Originally Posted by kcrowebird /img/forum/go_quote.gif

I just got my notification that I was charged and had the same issue as last month: the address for both billing and shipping is an address that I haven't lived at in 8 years. I have no idea how they even got it unless it is somehow attached to my debit card. Anyway, I called them and they answered right away and said they fixed it in the system. Their CS is so sweet /emoticons/[email protected] 2x" width="20" height="20" /> I've called twice and they have been super nice each time! /emoticons/[email protected] 2x" width="20" height="20" />

Keeping my fingers crossed it "takes" in their system this time!

Wow! Hearing this and some other complaints like they couldn't handle a simple credit card number change makes me wonder about this company. Sweet is important, but so is competence!!! They are a business after all and these are basic problems that need to be fixed and should be handled by CS with relative ease. I'm sure they have growing pains, but still, not being able to fix minor issues like this is a big deal. I hope your change took as well. Maybe you'll be able to figure out what triggers this and somehow eliminate that old address from showing up???

 

[whigrose]

Originally Posted by TallCoolTexan /img/forum/go_quote.gif

TOTALLY love GB, and was so glad that they have charged for June already!! /emoticons/[email protected] 2x" width="20" height="20" />

I was charged today too.

ASK ME if I have gotten my BB yet!! NOOOO!!! Thing shipped almost a week ago.

And to Texas no less, I am guessing. Lipsticks and the like could melt with a shipping time like that in the TX heat. I may be in NJ now, but I am originally from GA, so I know a thing or two about southern heat, lol!

 

[whigrose]

Originally Posted by heather4602 /img/forum/go_quote.gif
Ok so I'm a little frustrated, they told me it would be the middle of the month when they charged. I use a different account for subs like this because I don't need charges messing up my regular account! (Had a problem with one com charging me 6x accidentally which they credited me back but not all my $30 over draft fees, Im a teacher so i dont have a lot of extra$$$)So I was going put money on payday tomorrow thinking the 8th was plenty close enough to the middle of the month! I've liked everything about it except this. Wsh they would charge on a certain day like bb does! Hope it gets worked out!

Heather--Please tell us, if you don't mind, who it was that charged you 6 times. That's a serious blunder. If I am subbed to that box, I would want to know so I could cancel pretty quickly. And you should fight for those overdraft fees. It was their mistake. They are the ones that caused the harm. If you can't get your money back, at least let others know. Overcharging by running a card twice is one thing, but 6 is inexcusable. They deserve to get bad press and a bad rep for that!

 

[Kittables]

Originally Posted by CLee06 /img/forum/go_quote.gif

I talked to Nicole as well--very strange how the information changed! 

            Yeah, she didn't say I was charged twice. She just said that the charge didn't go through and that they would try again. When I asked when they would make a reattempt, she said, "Within 24 hours." I think they really did blunder when they opened the site too soon. As soon as people started flooding their site with subs too early, if I were in charge I would have canceled all their subs and made a formal apology on the facebook site stating that subscriptions weren't officially open. They're in over their heads! It just seems like their site is full of bugs right now. All that and yet they're accepting even MORE subs?? 

 

[MissMonica]

Is anyone else having difficulties with the drag and drop questions for glossydots?  I've tried it in both IE and Firefox--on both, the text just highlights, but the boxes don't move.

 

[Playedinloops]

Originally Posted by MissMonica /img/forum/go_quote.gif

Is anyone else having difficulties with the drag and drop questions for glossydots?  I've tried it in both IE and Firefox--on both, the text just highlights, but the boxes don't move.

I did it in google chrome without a problem, so it could be a browser thing, but you would think they'd have it working for at least firefox.

 

[arendish]

I just got the same email. They're going to try charging me again within the next 24 hours. I really hope it goes through. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Kittables]

Originally Posted by arendish /img/forum/go_quote.gif

I just got the same email. They're going to try charging me again within the next 24 hours. I really hope it goes through. /emoticons/[email protected] 2x" width="20" height="20" />

           Hmmm. Did it in any way resemble this: 

              "Thank you for contacting us. We attempted to charge your account last week and were unable to debit the funds for your June box. We will be attempting to charge your account again within the next 24 hours."

              I feel like they're cutting and pasting to us. *sigh* Well, I hope this all gets resolved! Even with all the trouble, I really do want my box. 

 

[cjeanette]

I got the e-mail saying there was a problem with my card.  I am wondering if it was because there was a debit card?  There has been enough money in the account to cover it? 

 

[MissLindaJean]

Originally Posted by cjeanette /img/forum/go_quote.gif

I got the e-mail saying there was a problem with my card.  I am wondering if it was because there was a debit card?  There has been enough money in the account to cover it? 

Mine processed no problem on my debit...just an odd occurance they're having with accounts.

 

[princess2010]

Just a side note, if anyone doesn't like their Burberry Lip Mist in Copper, and is willing to sell it to me, send me a PM.
 

 

[arendish]

Originally Posted by Kittables /img/forum/go_quote.gif


           Hmmm. Did it in any way resemble this: 

              "Thank you for contacting us. We attempted to charge your account last week and were unable to debit the funds for your June box. We will be attempting to charge your account again within the next 24 hours."

              I feel like they're cutting and pasting to us. *sigh* Well, I hope this all gets resolved! Even with all the trouble, I really do want my box. 

Yeah, that's word for word what I got.

 

[lovesmakeup2012]

Originally Posted by tameloy /img/forum/go_quote.gif

I guess I got a brush from the bad batch. The bristles were extremely scratchy and it made a mess of my blush!

LOL, I must have had a bad batch because the same happened to me.

 

[lovesmakeup2012]

Well anyway, I decided to email them again, this time with a sucky attitude I'll admit. And here is their response:

"Hello, 

  We will be reattempting to charge your account with in the next 24 hours. If we are unsuccessful we will email you with with details on what the next step will be. We are very sorry for the inconvenience.    Thank you!"     So hopefully all goes well this time, if not then I give up lol.