GlossyBox - June 2012

[Beauty-Flawed]

I got charged this morning as well. I hadn't actually looked at my account since filling out my surveys so not sure if mine was ever on hold. Going to check my credit card tho to make sure I wasn't charged twice. I'm in CA and was also charged tax on this box (but not on my first one) which tbh not really happy about since none of my other subs charge me tax seems this box is going to end up being more expensive than I originally anticipated. Wonder why it's only them that charges tax, could it be because it is higher priced than the others?

 

[Jwls750]

My card was charged 3x also, I spoke to Nicole(right away) and she reassured me that 2 of them would be refunded and that everyone who is suppose to get a June box(I assume that means everyone with an "Active" and "On Hold" account).

I felt kind of bad for her, she seemed so flustered, granted she should be prepared for these situations, it's her job, but she sounded young and I felt bad.

I'm pretty confident they will get all of this squared away and everything will be fine.

P.S in the e-mail I got it said "Payment Succsessful" and in my account it said "Payment Review" and I asked Nicole about that and she said that the payment was successful and I shouldn't worry about the Payment Review one, that's for their end.

 

[Playedinloops]

Originally Posted by Jwls750 /img/forum/go_quote.gif

My card was charged 3x also, I spoke to Nicole(right away) and she reassured me that 2 of them would be refunded and that everyone who is suppose to get a June box(I assume that means everyone with an "Active" and "On Hold" account).

I felt kind of bad for her, she seemed so flustered, granted she should be prepared for these situations, it's her job, but she sounded young and I felt bad.

I'm pretty confident they will get all of this squared away and everything will be fine.

P.S in the e-mail I got it said "Payment Succsessful" and in my account it said "Payment Review" and I asked Nicole about that and she said that the payment was successful and I shouldn't worry about the Payment Review one, that's for their end.

Well in her defense, her job isn't to fix these situations its to take the situations from the customer and have someone else fix them. She more than likely has no control over it, didn't know it happened, or how or why it happened, and was probably doing her best. Having worked as a CSR, I honestly think its one of the hardest jobs there is. People are so much bolder and more pushy over the phone and email than they are in person. If I had to choose between retail and being a CSR again, I'd pick retail...and I hated retail. 

 

[ibedatfinemami]

I love glossy but I'm thinking I'm not going to try an resub seeing all these issues! Maybe I'll wait /emoticons/[email protected] 2x" width="20" height="20" />

 

[heather4602]

Heather--Please tell us, if you don't mind, who it was that charged you 6 times. That's a serious blunder. If I am subbed to that box, I would want to know so I could cancel pretty quickly. And you should fight for those overdraft fees. It was their mistake. They are the ones that caused the harm. If you can't get your money back, at least let others know. Overcharging by running a card twice is one thing, but 6 is inexcusable. They deserve to get bad press and a bad rep for that!

It was GoGo girlfriend! Ive tried to get my overdraft fees back but the bank says I have to get it back through them and they are out of business or "changed owners"according the last email I got! I talked to BBB and they said they had over 150 complaints since March! I don't think birchbox, glossybox, etc is as shady as this company but I just didn't want to take a chance! I had an extra account from before I was married so I decided to use this account for my subs! The lady at glossybox emailed me and said they would re try in the next 24 hours which was sent around 3pm yesturday but so far it has not happened! I hope it does!

 

[arendish]

I checked just now and (without me calling) one of the charges was gone, so I think they're fixing everything.

 

[whigrose]

Originally Posted by heather4602 /img/forum/go_quote.gif

It was GoGo girlfriend! Ive tried to get my overdraft fees back but the bank says I have to get it back through them and they are out of business or "changed owners"according the last email I got! I talked to BBB and they said they had over 150 complaints since March! I don't think birchbox, glossybox, etc is as shady as this company but I just didn't want to take a chance! I had an extra account from before I was married so I decided to use this account for my subs!

The lady at glossybox emailed me and said they would re try in the next 24 hours which was sent around 3pm yesturday but so far it has not happened! I hope it does!

Well, I am not surprised as I've heard nothing but bad stuff about GGG.  If they declared bankruptcy before going out of business, you are stuck.  But if they just sold their company to new owners, the new owners take over the debts and responsibilities of the business prior to it changing ownership, as far as I know.  Same if they just went out of business without declaring bankruptcy--they would still owe you.  Finding them and actually getting the money in your hands is another matter entirely, however.  

I also suggest putting pressure on the bank by at least telling them because of their overdraft charges, you are strongly considering switching banks.  That tactic may not work, but is worth a try.  I have gotten phone calls from my new bank over charges that looked suspicious to them, even though they were valid.  Six identical charges from the same company should have sent up red flags.  Your bank should have caught the issue after only 3 charges went through (at the most, assuming it happened within a few days of one another) and they should have put them on hold while contacting you.  Try to find a bank who has a system to deal with things like this and, even if you don't really want to switch banks, show your current bank the policy of the new bank you are 'considering.'  It is simply inexcusable on the part of GGG, but I think the bank did wrong too.  Best of luck!

 

[Kittables]

Originally Posted by arendish /img/forum/go_quote.gif

I checked just now and (without me calling) one of the charges was gone, so I think they're fixing everything.

                  Thanks for posting this! I, too, was just refunded the extra $21. 

 

[whigrose]

Originally Posted by heather4602 /img/forum/go_quote.gif

It was GoGo girlfriend! Ive tried to get my overdraft fees back but the bank says I have to get it back through them and they are out of business or "changed owners"according the last email I got! I talked to BBB and they said they had over 150 complaints since March! I don't think birchbox, glossybox, etc is as shady as this company but I just didn't want to take a chance! I had an extra account from before I was married so I decided to use this account for my subs!

The lady at glossybox emailed me and said they would re try in the next 24 hours which was sent around 3pm yesturday but so far it has not happened! I hope it does!

Oh, one more thing--I know you said you had a separate account just for subscription boxes.  Obviously, if you are going to put pressure on the bank, it would work better if you have your regular banking account with them too (and mention it as well).  But that aside, maybe you could look into prepaid debit/credit cards instead of a separate checking account like this?  Just a thought.  That way, if there is no money on the card, the charge just won't go through.  It still may have allowed a few extra charges, so you still might have lost some money, but you wouldn't have been hit with all those horrible overdrafts at least.

 

[Kittables]

Has anyone received an apology from Glossybox yet? I just received one in my email. I believe they will be crediting those of us that had the problems with 100 glossydots. Pretty sweet deal! 

 

[arendish]

This is the email I just received from Glossybox:

Dear Sydney,

Due to technical changes, your credit card may have been charged multiple times. We are of course in the process of refunding your money. Please allow 3-5 business days for your bank to recognize this change and you will only receive the June box as ordered.

As an apology for the inconvenience this may have caused you, we are adding a 100 GLOSSYDots to your customer account.

Again, we apologize for any inconvenience caused by this and thank you for your understanding.

For any further questions please don't hesitate to contact us.

Your GLOSSYBOX team

 

[AsianGirl]

^ I got the same email (addressed to me, ofc). I *do* appreciate the follow-up and the recognition that this was a system-wide issue.

 

[heather4602]

Hey y'all, has anyone else not been charged yet that got the email that they would be charged in the next 24 hours? I'm really tired of worrying about this box! I'm about at the point where if it does good, but if not I'm not calling or emailing anymore!

 

[tilliefairy]

 

Originally Posted by heather4602 /img/forum/go_quote.gif

Hey y'all, has anyone else not been charged yet that got the email that they would be charged in the next 24 hours? I'm really tired of worrying about this box! I'm about at the point where if it does good, but if not I'm not calling or emailing anymore!

I haven't gotten any email from GB! The only reason i knew about all of this is the MT forum. I said in a previous post that my GB account says that my payment went through but I just checked nothing is posted on my bank statement. This is getting pretty frustrating.

 

[BuffaloBeautyQT]

Originally Posted by heather4602 /img/forum/go_quote.gif
Hey y'all, has anyone else not been charged yet that got the email that they would be charged in the next 24 hours? I'm really tired of worrying about this box! I'm about at the point where if it does good, but if not I'm not calling or emailing anymore!

I have not been charged yet.  Although I never got an e-mail stating I would be charged again in the next 24 hours.  I sent an e-mail to GB last Friday (I think) and they responded over the weekend saying that I would need to resubscribe.  I guess the e-mails about them trying again to charge folks went out after that.  But at any rate, there has been no attempt to charge me and my account is still on hold.  I will give it until tomorrow morning and I will contact them again.  

 

[reepy]

Just got this: 

Due to technical changes, your credit card may have been charged multiple times. We are of course in the process of refunding your money. Please allow 3-5 business days for your bank to recognize this change and you will only receive the June box as ordered.

As an apology for the inconvenience this may have caused you, we are adding a 100 GLOSSYDots to your customer account.

Again, we apologize for any inconvenience caused by this and thank you for your understanding.

For any further questions please don't hesitate to contact us.
 

My dashboard says payment went thru today.  None of the charges have hit my credit card yet (I think).  This happened after they told me I'd have to resubscribe, mind you.  (I didn't.)

 

[lovesmakeup2012]

Now they're charging twice? That sucks. You know what, I should be happy mine is still on hold. I won't email them about the issue anymore lol. If I see an item from the box I like I'll go looking for it and will purchase. So will be an onlooker for now on

 

[Jwls750]

Yeah I got the same e-mail, YAY extra GlossyDots /emoticons/[email protected] 2x" width="20" height="20" />

 

[princess2010]

I can't wait to see what's June's Glossybox!!!  I hope it's equally as awesome as May!
 

 

[Baberanza]

Yeah, I found out I was charged 3x this morning & called immediately. The girl was very apologetic & reassured me that I'd be refunded and an email would be sent out....sure enough, within a few hours, that site wide email was sent to me! So now I'm being refunded & getting 100 extra glossydots for the inconvenience. I guess I could handle that! lol