GlossyBox - June 2012

[Tygrlilee]

Originally Posted by yanelib27 /img/forum/go_quote.gif

how do you unlike someone on facebook? Because Im totally doing it but dont know how.

Under their cover photo, the "like" button, just click, and will give ya the option to "unlike'... /emoticons/[email protected] 2x" width="20" height="20" />

 

[Kittygirl4]

OMG.....they are getting ripped a new one on Facebook! 

 

[MissLindaJean]

WTF? They don't normally issue refunds? Well.. absolutely, I'm canceling at the end of July, since they already took my money. Maybe they should invest in more staff and someone to educate them on better business etiquette. Shady, shady...none of it sits well with me.

Originally Posted by Leslie Wetzel /img/forum/go_quote.gif


I'd agree. Its one thing to have issues, its another to not address them or fix them. Double charging, charging at the beginning of the month and shipping 3 1/2 weeks later, not responding to requests, and using a horrible shipping company. This is all on their shoulders in the sense that this is their business model and its failing pretty badly. If they want satisfied customers, then get the act together. Hire a CS team that can handle questions, find a shipping service that is quicker. This would reduce a lot of the complaints and fix many of their issues immediately, versus watching their customer base and reputation slowly wither. Faster shipping = less delay between billing and receiving boxes and happier customers. Julep/SS gets it. Also, transparency when there are issues and assuming responsibility  goes a LONG way. 

Originally Posted by pinkdiamonds /img/forum/go_quote.gif

I just spoke to someone in customer service about being charged for July's box today when I didn't even get June's box yet. I was told that it is Glossybox's policy to bill in the beginning of the month and ship at the end of the month. I told the rep that this is not acceptable and she told me I could go online to cancel but they "normally don't issue a refund". My box is still somewhere in NJ and I live in RI - not very far away. I asked the rep why it takes so long to receive the box. I was told that once the boxes are shipped, the delay in transit falls on the US postal service and there is nothing Glossybox can do about it. Talk about passing the buck! Something just isn't right here. I'm going to cancel. I really had high hopes for this service but for the money, the amount of time it takes to get the box and all the other "glitches", it's just not worth it to me. I'll stick with Birchbox.

Originally Posted by Leslie Wetzel /img/forum/go_quote.gif


I'd agree. Its one thing to have issues, its another to not address them or fix them. Double charging, charging at the beginning of the month and shipping 3 1/2 weeks later, not responding to requests, and using a horrible shipping company. This is all on their shoulders in the sense that this is their business model and its failing pretty badly. If they want satisfied customers, then get the act together. Hire a CS team that can handle questions, find a shipping service that is quicker. This would reduce a lot of the complaints and fix many of their issues immediately, versus watching their customer base and reputation slowly wither. Faster shipping = less delay between billing and receiving boxes and happier customers. Julep/SS gets it. Also, transparency when there are issues and assuming responsibility  goes a LONG way. 

 

[yanelib27]

Originally Posted by Tygrlilee /img/forum/go_quote.gif

Quote: Originally Posted by yanelib27 /img/forum/go_quote.gif

how do you unlike someone on facebook? Because Im totally doing it but dont know how.
Under their cover photo, the "like" button, just click, and will give ya the option to "unlike'... /emoticons/[email protected] 2x" width="20" height="20" />

Originally Posted by Kittygirl4 /img/forum/go_quote.gif

Quote: Originally Posted by yanelib27 /img/forum/go_quote.gif

how do you unlike someone on facebook? Because Im totally doing it but dont know how.
Put your cursor over the Liked button and a little box will pop up that gives you the choice to Unlike.

Thanks gals!

 

[Hellocat4]

I am having difficulty understanding whether or not I was double charged.  My first $21 charge was on June 14th.  I received my first GB yesterday (not sure what month it's from.  I assumed July).  I was charged another $21 yesterday.  If I log into my GB acct., can I find the answers there?

 

[redfox]

SPOILER!!! Don't know how to do spoiler with pics yet but I think everyone has seen it.  I apologize in advance for anyone who hasn't. /emoticons/[email protected] 2x" width="20" height="20" />

Well reading the last few pages of post it seems as though maybe no one cares BUT I FINALLY received my box today and

thought I'd share.

I'm really happy with this box.  What I would expect from GB after stalking them relentlessly for the past year and hoping they would come to the US.

Fortunately, I'm one of the lucky ones who hasn't had any trouble with my cc or billing (knocking on wood).  I haven't been charged for the "July" box yet.  I'll stick around for the next one and hopefully nothing horrible happens.
 

 

[Jwls750]

I just cancelled. I actually havent had a problem(besides being charged 3x by accident but that got cleared up and I wasnt too pissed about it), but the boxes so far aren't SO amazing that they are worth $21, I rather get BB which I cancelled for this. /:

 

[MissLindaJean]

Originally Posted by Hellocat4 /img/forum/go_quote.gif

I am having difficulty understanding whether or not I was double charged.  My first $21 charge was on June 14th.  I received my first GB yesterday (not sure what month it's from.  I assumed July).  I was charged another $21 yesterday.  If I log into my GB acct., can I find the answers there?

Your bill last month and box you just received are for June. Your most recent bill is for July. GB ships at the end of each month and bills early every month. There hasn't been a consistent day or week they bill. Last month, I was billed around the 7th and this month I was billed yesterday. Don't be surprised if you're billed for your next month's box before receiving a current one.

 

[Hellocat4]

Thank you, Miss!  I'm so thick-headed- you clarified it.  Now I feel like an idiot for e-mailing them about being "double charged".  I did not realize the box I got was the June one.  Oh well, at least I know there aren't any issues.
 

 

[iugirl13]

My JUNE box will finally be here today! I'm so glad I cancelled yesterday before I got billed.

 

[Bflopolska]

Originally Posted by yanelib27 /img/forum/go_quote.gif

Just wanted to share my box too!



I got the perfume in Urban Organic-- of course I would get the one with lemon and lavender --- GROSS trashing that one! I put some on my wrist and I smell like a BOY

Other than that, I am REALLY happy I got the mascara

 and I got my Shea Terra that I wanted. Also, wanted to note that the Wella Moisturizing Hair Treatment smells delicious! So without trying it, on first impression, I give it an A!!

You haven't trashed it yet, have you? I think I have a few things that are available for trade, including a MyFace foundation if you're Medium and a Murad cleanser--haven't gotten my GB yet. Please PM me if interested!

 

[CaliMel]

I'm looking forward to my box showing up, but I'm not happy that they think it's acceptable to bill 3 weeks in advance of shipping.

As I've said elsewhere, Julep ships at the end of the month, but I'm okay with that because they send out the preview emails, and give you the 3 days to skip/change profiles, then they charge, then they ship. That is the model that I think is best if you're going to ship at the end of the month. 

Send out the charge email a couple days before and then ship the next day. Don't charge me a month in advance!

I'm going to delete my CC info and probably not subscribe anymore if they don't shape up their CS. I don't support companies with crappy customer service, and copy/pasting a cookie cutter answer about how "we charge at the beginning of the month and ship at the end" like it's somehow okay is ridiculous to me. 

If people are unhappy with an aspect of that company the company should consider FIXING IT instead of just being like "lalalala that's how WE do it so too bad for you!!" 

 

[Baberanza]

I call bull SH*T! They don't typically issue refunds? I didn't even make it an option when I called and she issued it for me. I just said "Hi, I was charged for the July box and I haven't even received my June box yet....so for now I would like a refund for my July box and to cancel my subscription at this point." No problems. She did it.

 

[MissLindaJean]

I totally agree with CaliMel. A pretty box does not make up for lack of CS and bad business practices. Other companies are able to successfully bill/ship in a reasonable time frame. Businesses keep crappy practices and whatnot because consumers can be easily swayed. Quite a few of these brands are/have been available through other subs, so I don't mind canceling and taking my $$ elsewhere.

 

[bumbleme07]

I have already been billed for July, but with all this drama I want to cancel. If I cancel today will I still get the July box that I have paid for?

 

[redfox]

Originally Posted by CaliMel /img/forum/go_quote.gif

I'm looking forward to my box showing up, but I'm not happy that they think it's acceptable to bill 3 weeks in advance of shipping.

As I've said elsewhere, Julep ships at the end of the month, but I'm okay with that because they send out the preview emails, and give you the 3 days to skip/change profiles, then they charge, then they ship. That is the model that I think is best if you're going to ship at the end of the month. 

Send out the charge email a couple days before and then ship the next day. Don't charge me a month in advance!

I'm going to delete my CC info and probably not subscribe anymore if they don't shape up their CS. I don't support companies with crappy customer service, and copy/pasting a cookie cutter answer about how "we charge at the beginning of the month and ship at the end" like it's somehow okay is ridiculous to me. 

If people are unhappy with an aspect of that company the company should consider FIXING IT instead of just being like "lalalala that's how WE do it so too bad for you!!" 

I completely agree with everything here.  All I really want is consistency.  Eco Emi charges in the middle of the month and ships at the end of the month but at least I know when I'll be charged for the box.  I didn't even bother me that I was charged for 3 boxes when I only received 1 because I knew when I would be charged and when I would receive my box.  I'm not a rich person; generally what's in my bank account is exactly how much I need for my weekly expenses.  So being charged randomly by GB can and will cause overdraft fees.  There isn't a quicker way to piss me off then messing with my money.  Set a day to charge us and keep it that way every single month.  As for the general "We charge at the beginning of the month and ship at the end of the month response", wth does that mean.  Technically up until the 15th is the "beginning of the month".  Again, I reiterate, set a day to charge and keep it that way.  And preferably, let us receive our current box before charging us for the next one.  It's not so much to ask is it????

 

[TheNittyPretty]

All I want is to get the box BEFORE being charged for the next box. I was going to use the June box to determine whether or not I was going to stay subbed or not. But now, since I was charged for the July box before even getting the June box, it doesn't matter if I like the June box or not, I have to get July anyway. That's shady and sneaky in my opinion. And... I'm scared to cancel until I know my July box is on it's way because what if I cancel and end up not getting the July box which I've been charged for? Then... what if I get charged for August before July even ships?!?!?! Not happy and I will be cancelling one way or the other!

 I cancelled Sample Society to keep this subscription and now I really regret that choice!

 

[bluemustang]

I decided to cancel two days ago.. I was one of the people that was charged twice last month and that really bothered me.. I will be getting my box today, finally, and it's rediculous that it's their June box. I decided to put the money towards ordering New Beauty TestTube. I'll see how it plays out over the next few months.. They need better shipping for their boxes for $21 a month.

 

[yanelib27]

Originally Posted by CaliMel /img/forum/go_quote.gif

I'm looking forward to my box showing up, but I'm not happy that they think it's acceptable to bill 3 weeks in advance of shipping.

As I've said elsewhere, Julep ships at the end of the month, but I'm okay with that because they send out the preview emails, and give you the 3 days to skip/change profiles, then they charge, then they ship. That is the model that I think is best if you're going to ship at the end of the month. 

Send out the charge email a couple days before and then ship the next day. Don't charge me a month in advance!

I'm going to delete my CC info and probably not subscribe anymore if they don't shape up their CS. I don't support companies with crappy customer service, and copy/pasting a cookie cutter answer about how "we charge at the beginning of the month and ship at the end" like it's somehow okay is ridiculous to me. 

If people are unhappy with an aspect of that company the company should consider FIXING IT instead of just being like "lalalala that's how WE do it so too bad for you!!" 

Agreed on everything. Not to mention that on their FAQ it is stated that you are able to CANCEL at any time as long as it is 2 weeks before shipping of the next box.. umm hate to state the obvious here, but how is that even possible if you are charged 3-4 weeks PRIOR TO SHIPPING?? Doesn't even make sense.. and it is further proof that they do not know what they are doing and/or are simply not adhering to what they are suppose to be doing!

 

[Tygrlilee]

oooooo-HERE WE GO! 

 GB is deleting certain comments & posts from their FB-AGAIN. I know, because the post I commented on is GONE. I had commented that numerous people were getting exploded boxes- and Poof! Thing is, I understand they dont WANT negative feedback, BUT, they totally set themselves up for it, so people are gonna speak their minds and point out facts..Im just gonna sit back and watch from here on out. lol