GlossyBox - June 2012

[juk723]

Originally Posted by mstlcmn /img/forum/go_quote.gif

Check your accounts ladies, I was just charged a SECOND time!!! 

So annoyed!!! I got charged a 2nd time too w/in hours of the first charge.

I had problems early in June with my credit card so when they "re-opened" the subscription, I added a 2nd credit card which was fine.

Now, they just charged my 2nd card TWICE. GRRRRR...

Also-the Credit card info-doesn't show which card was used (i.e. Visa/MC Nor does it show the last 4 #'s of the c/c)

 

[mstlcmn]

Originally Posted by juk723 /img/forum/go_quote.gif


So annoyed!!! I got charged a 2nd time too w/in hours of the first charge.

I had problems early in June with my credit card so when they "re-opened" the subscription, I added a 2nd credit card which was fine.

Now, they just charged my 2nd card TWICE. GRRRRR...

Also-the Credit card info-doesn't show which card was used (i.e. Visa/MC Nor does it show the last 4 #'s of the c/c)

I noticed that too! Yeah, the romance is over, me and Glossybox are DONE! Nothing is worth all this hassle.....

 

[zadidoll]

I sent a 2nd email requesting a refund not only for July but also for June as well as telling them to cancel my account. I also have my dispute to Paypal ready to send if they said no as I have yet to receive the JUNE box and won't get it until the beginning of the 2nd week of July which is a total misrepresentation of their website since it's suppose to be a JUNE box.

 

[calexxia]

I presume their rebuttal (if any) will be "it shipped in June, thus it's the June box". 

 

[becarr50]

Wow. Billing is more inconsistent than I thought. Glad I didn't sit on the canceling decision any longer. I can't help but feeling that I got out just in time. I wish these companies would realize that good customer service, consistency and reliability are just as important as the products in the box. I'm sure I'll be jealous when I don't get a box next month, but I'll be happy to have saved myself any potential hassle.

 

[LauraBrooks]

Originally Posted by mstlcmn /img/forum/go_quote.gif

Check your accounts ladies, I was just charged a SECOND time!!! 

I am for most things I sub to. I think it's because I change my debit card number quite often on purpose.

 

[Kittables]

Originally Posted by zadidoll /img/forum/go_quote.gif


I was also charged - $21, no tax for me - and my JUNE box won't get here until JULY 9TH!! I have to WAIT ONE MORE WEEK for the JUNE box! Unacceptable! I've requested a refund from Glossybox and will open a dispute with Paypal tomorrow if I don't get a reply back. I thought I'd let it go and cancel once I got my tracking for July but considering I won't see JULY'S box until August I changed my mind. I hate having to drop Glossybox since my first box was great BUT I don't want to wait six plus weeks between being charged and getting the products. I'll take that $21 + the $15 from Beauty Bar (also dropped) and with that $36 a month get myself a ton of things at Ulta or Sephora.

            Wow, they charged us even earlier than last time! Does this mean the July boxes will ship the first week of August? Maybe they'll charge us for the August box the last week of July and it'll ship at the end of September. *rolls eyes* 

             I'm almost afraid to cancel. They charge so early, I fear they'd forget to send out my box at the end of the month. 

 

[kalmekrzy]

I remember reading that some people had their credit card info stolen after they subscribed to glossybox. I'm curious if anyone had charges from skype in cambridge mass. On their cards. I signed up for GB and not more than 24 hr later I had two charges one for $77 and one for $19for skype at a business in mass. I had never used this debit card online as it is my card I use for paypal and hadn't used it in months. I found it odd that right after I signed up for GB my account was hacked especially since others had the same thing happen. I'd be curious to hear if others had same type of charges from the same location. If so GB has a BIG problem on their hands. I haven't even received my first box and I'm already considering canceling. Toni

 

[Kittygirl4]

I remember reading that some people had their credit card info stolen after they subscribed to glossybox. I'm curious if anyone had charges from skype in cambridge mass. On their cards. I signed up for GB and not more than 24 hr later I had two charges one for $77 and one for $19for skype at a business in mass. I had never used this debit card online as it is my card I use for paypal and hadn't used it in months. I found it odd that right after I signed up for GB my account was hacked especially since others had the same thing happen. I'd be curious to hear if others had same type of charges from the same location. If so GB has a BIG problem on their hands. I haven't even received my first box and I'm already considering canceling. Toni

Yes, there is an entire other thread about this issue. I think it's called Glossybox Gate or something like that. (On my phone and too big of a pain to look up right now. Sorry)

 

[Kittygirl4]

Just checked my bank account and thankfully was only charged once. I wish they'd just pick a bleeping day to bill and stick to it! Why be so inconsistent? BTW, I'm getting ticked at the pop up ads on MUT that I only seem to get when I'm on my iPhone. Grrr! /emoticons/[email protected] 2x" width="20" height="20" />

 

[pinkdiamonds]

Just got charged for July's Glossybox but STILL haven't received June's!! Think I will cancel. This is not acceptable and I'm very frustrated.

 

[AngeBrooklyn]

Got charged for July--no problems on the cc (hope I'm not jinxing myself).  And on a happier note--looks like I''m FINALLY getting the GB today!  And my SS box is out for delivery.  Happy happy joy joy!!

 

[nfig]

I just cancelled.  It pained me to do it, but the sporadic billing and shipping of boxes is a deal breaker for me.

 

[Mandy Kane]

Originally Posted by becarr50 /img/forum/go_quote.gif
Wow. Billing is more inconsistent than I thought. Glad I didn't sit on the canceling decision any longer. I can't help but feeling that I got out just in time. I wish these companies would realize that good customer service, consistency and reliability are just as important as the products in the box. I'm sure I'll be jealous when I don't get a box next month, but I'll be happy to have saved myself any potential hassle.

Me too! Feel like i got out in the nick of time. I canceled a few days ago after I got my shipping notice and haven't looked back! My box just left fishers IN last night, i sure it will be at least a few more days before I get my box- especially with the holiday. 

Just not worth 21 to me. the shipping should be better. products should be better names. samples should be bigger. i know I expect a TON but there are numerous companies that do this service and they have set the bar pretty darn high and if a new company comes in and charges twice as much you expect twice as much value. 

 

[DiorAdora]

I still haven't gotten my June box* sigh it sucks. I'm on the east coast in pa.

 

[becarr50]

Originally Posted by Mandy Kane /img/forum/go_quote.gif

Me too! Feel like i got out in the nick of time. I canceled a few days ago after I got my shipping notice and haven't looked back! My box just left fishers IN last night, i sure it will be at least a few more days before I get my box- especially with the holiday. 

Just not worth 21 to me. the shipping should be better. products should be better names. samples should be bigger. i know I expect a TON but there are numerous companies that do this service and they have set the bar pretty darn high and if a new company comes in and charges twice as much you expect twice as much value. 

Totally agree. While I do believe the sample sizes are bigger and we are seeing different names (somewhat) than usual, I definitely expect more quality for the extra $11 a month. I love the packaging and think its cute that they make a magazine, but I will save my money this month. Those things alone don't make or break a subscription service for me. While its not quite like the bait and switch that myglam pulled, they definitely have a few kinks to work out. That is expected with a new (i.e. new to the US) company, but I won't go back until they have the serious issues, like the fraudulent credit card charges, double charges and terrible shipping, worked out.

 

[TheNittyPretty]

I just got charged for my July box also... and my June box just left Fishers, IN yesterday! I really really wanted to stick with GB through everything and hope it all got better but seems like nothing is getting better. Still a problem with multiple charges (I use a prepaid card and only had enough on it for them to pull the money out once so just let them try!) I was actually going to cancel today since I was under the impression the charge for July wasn't going to happen until next week... but the 3rd?!?!?! And not getting our boxes until the month after the month title of the box?!?!?! Now I have one more month of this fiasco. Oh well. Now since I was charged so early for the July box, I'm going to wait until it ships and once I know it's on it's way, I'm cancelling. I'm also not reloading any money on my card until it's done. I'll just re-sub to SS or something. I've had enough and can honestly say I do not trust this company. I just wish I would've jumped on the cancel bandwagon sooner.

 

[SeptEllis]

Just checked the shipping and it was originally supposed to arrive July 5; now it says July 11. What the heck? I cancelled yesterday (before I saw this change). The box is nice, but I rather spend the $20 on other things right now. Plus, I am loving Goodebox and have 2 Birchbox (annual - so sunk cost at this point)... so I think I'm sample-set.

Look forward to seeing/hearing more about your boxes... as I"ll have to wait another week.

 

[mkt00]

ugh, I also haven't gotten my June box, but I got charged this morning for the July box.  So irritating!  My tracking, which started on June 26, has that it has only been in New Jersey, and I'm in the south.  It's is gonna take so long to get here!  Where are you seeing the delivery date, my tracking page doesn't have any info like that.

 

[Tygrlilee]

Yep, same here, canceled out of GB. Im in the same boat as many others, wont be getting my box until way late, its my first box, but been doing some digging, and not liking what Im finding...too many flaws for a company that stature & they are not even staffed enough to fix these major issues. which is very odd-its not like they dont have the funds to hire. I will give it a few months and see how they are doing, and join back up. For now though, its BB & Glam for me...spending about the same amount as I would be for 1 GB, geting more product, and they seem to be really steppin it up since GB came over..you KNOW they are getting wind of GB's issues, and just smiling, because Im sure there was initial fear of mass competition. Well, for now, they come out as winners & thats fine with me. /emoticons/[email protected] 2x" width="20" height="20" />