GlossyBox - June 2012

[pobox607]

"Dear glossybox, I am extremely disappointed. I was charged for my July box and have yet to receive my June box.  I was not charged on a consistent date to the month prior.  I had hoped to see my first box and then have the option to decide whether to continue the subscription based upon my review of your product.  Since I have not had a chance to review your product, as my June box has yet to arrive, I am requesting a refund for my July box and a cancellation of my monthly subscription.  I was very excited for glossybox and am sad this is the case.  Also i would recommend being up front about additional charges if you live in California.  Please let me know as soon as possible when I can expect a refund and cancellation." Sincerely, Unhappy customer

 

[dragonfly57]

Originally Posted by Kittables /img/forum/go_quote.gif


            Wow, they charged us even earlier than last time! Does this mean the July boxes will ship the first week of August? Maybe they'll charge us for the August box the last week of July and it'll ship at the end of September. *rolls eyes* 

             I'm almost afraid to cancel. They charge so early, I fear they'd forget to send out my box at the end of the month. 

I feel the same way.  I want to cancel but im scared they will forget to send it out.  I'm gonna do some research, if I can cancel after I get the shipping notice for July I'll just do that.  I'm also considering just getting a second Birchbox, unless you ladies can suggest another sample box.  There are too many to choose from

 

[lovesmakeup2012]

nvm I see you found the already lol

 

[lovesmakeup2012]

I am just glad I canceled on time before I was charged for July's box...I'm still checking my bank account, can't trust them. I was scared to cancel my subscription b/c I figured they would forget about me and not send the June box at all...but it's on its way. One thing I despise is bad business. So not worth the headache.

 

[lovesmakeup2012]

Originally Posted by DiorAdora /img/forum/go_quote.gif
I still haven't gotten my June box* sigh it sucks. I'm on the east coast in pa.

Did you check your tracking info? It has updated. I'm also on the East Coast and should be receiving mine today.

 

[MissLindaJean]

I've checked my tracking daily and more; no movement since 6/27 and it started on 6/22.. lame.

 

[lovesmakeup2012]

My box just arrived! I got the box I was hoping for (w/ mascara).

I hope you all receive your box soon.

 

[Baberanza]

I literally just called and spoke to Nicole. She was a little more curt than the last time I spoke to her - I imagine she's pretty stressed out judging she's always working there.... Anyways, she happily cancelled my account for me and ordered the refund. I wonder what they'll say to the email I sent to them. Anyways, I'm just going to wait and see what happens with them in the future - I can't deal with this! At least when MyGlam screwed up, they still charged at the same time each month.

 

[MissLindaJean]

A pretty box and its contents aren't enough to sway me from their crappy business tactics. I was billed yesterday for "July's" box and will be sending an email and phone call their way to cancel. Maybe they need a few months to work out the kinks, but they can do it without my money and support. Maybe I'll be lured back, but for an international company that operates in 10+ countries, they've been more of a headache to me. I value my time and money, large or small amounts. Too bad, I had such high hopes for GB.

 

[arendish]

I unsubscribed today as well. I hadn't put money on the card I use for subs so it didn't go through. I'm just going to have my one Birchbox for a month and buy myself some products I've been wanting to buy anyway. I wasn't impressed with my June Glossybox (even though I was one of the few that actually got it in June). Oh well, maybe I'll come back eventually.

 

[yanelib27]

I am so glad I havent uploaded my pre paid card info like I was planning to yesterday. As much as I loved my box, I just cant take it anymore. Good bye GlossyBox!! Hope you get your act together soon or you will be the next failed beauty box subscription.

 

[SeptEllis]

Originally Posted by mkt00 /img/forum/go_quote.gif

ugh, I also haven't gotten my June box, but I got charged this morning for the July box.  So irritating!  My tracking, which started on June 26, has that it has only been in New Jersey, and I'm in the south.  It's is gonna take so long to get here!  Where are you seeing the delivery date, my tracking page doesn't have any info like that.

In the email, where is says "Track your Glossybox here", click "here". It will take you to a tracking page with the estimated delivery towards the middle. Yesterday, mine said 7/5, now 7/10-11. Total Bull. I know it may be more of the shipping company changing the date, but seriously... for $21 get a better delivery company.

 

[Leslie Wetzel]

Id try putting the tracking number into usps.com. I did that and saw it was out for delivery this morning (even though the Glossy Box page said it wouldnt be delivering until 7/6 - 7/9). Good luck!

 

[Tygrlilee]

GB's "likes" are dwindling down on their FB. Man, so sad to see, such high hopes! 

  One girl posted on there about her concern, which is the same as most at this moment...GB totally copy & pasted a response from previous post from another girl...smh

 

[SeptEllis]

Originally Posted by Leslie Wetzel /img/forum/go_quote.gif

Id try putting the tracking number into usps.com. I did that and saw it was out for delivery this morning (even though the Glossy Box page said it wouldnt be delivering until 7/6 - 7/9). Good luck!

Thanks for the tip. Just tried and unfortunately still out in NJ (I'm in MO). so it's going to be a few days.

 

[pinkdiamonds]

I just spoke to someone in customer service about being charged for July's box today when I didn't even get June's box yet. I was told that it is Glossybox's policy to bill in the beginning of the month and ship at the end of the month. I told the rep that this is not acceptable and she told me I could go online to cancel but they "normally don't issue a refund". My box is still somewhere in NJ and I live in RI - not very far away. I asked the rep why it takes so long to receive the box. I was told that once the boxes are shipped, the delay in transit falls on the US postal service and there is nothing Glossybox can do about it. Talk about passing the buck! Something just isn't right here. I'm going to cancel. I really had high hopes for this service but for the money, the amount of time it takes to get the box and all the other "glitches", it's just not worth it to me. I'll stick with Birchbox.

 

[SimplyChelle xX]

It looks like Ill be getting my box in the mail today....its so funny becausre ill be getting my Sample Society box today as well which shipped out yesterday!! haha Anyways, I will be unsubscribing as well, its just not worth the price in my opinion.

Maybe, and thats a big MAYBE, sometime down the road I will sign up again...when they get their act together, hire more CS support, and stop being so shady!!!

 

[yanelib27]

Originally Posted by Tygrlilee /img/forum/go_quote.gif

GB's "likes" are dwindling down on their FB. Man, so sad to see, such high hopes! 

  One girl posted on there about her concern, which is the same as most at this moment...GB totally copy & pasted a response from previous post from another girl...smh

how do you unlike someone on facebook? Because Im totally doing it but dont know how.

 

[Leslie Wetzel]

Originally Posted by pinkdiamonds /img/forum/go_quote.gif

I just spoke to someone in customer service about being charged for July's box today when I didn't even get June's box yet. I was told that it is Glossybox's policy to bill in the beginning of the month and ship at the end of the month. I told the rep that this is not acceptable and she told me I could go online to cancel but they "normally don't issue a refund". My box is still somewhere in NJ and I live in RI - not very far away. I asked the rep why it takes so long to receive the box. I was told that once the boxes are shipped, the delay in transit falls on the US postal service and there is nothing Glossybox can do about it. Talk about passing the buck! Something just isn't right here. I'm going to cancel. I really had high hopes for this service but for the money, the amount of time it takes to get the box and all the other "glitches", it's just not worth it to me. I'll stick with Birchbox.

I'd agree. Its one thing to have issues, its another to not address them or fix them. Double charging, charging at the beginning of the month and shipping 3 1/2 weeks later, not responding to requests, and using a horrible shipping company. This is all on their shoulders in the sense that this is their business model and its failing pretty badly. If they want satisfied customers, then get the act together. Hire a CS team that can handle questions, find a shipping service that is quicker. This would reduce a lot of the complaints and fix many of their issues immediately, versus watching their customer base and reputation slowly wither. Faster shipping = less delay between billing and receiving boxes and happier customers. Julep/SS gets it. Also, transparency when there are issues and assuming responsibility  goes a LONG way. 

 

[Kittygirl4]

Originally Posted by yanelib27 /img/forum/go_quote.gif

how do you unlike someone on facebook? Because Im totally doing it but dont know how.

Put your cursor over the Liked button and a little box will pop up that gives you the choice to Unlike.