GlossyBox - June 2012

[Linabunnie]

Im starting to wonder if one of their employees are stealing customer cc info. ​

 

[MissLindaJean]

I haven't checked my FB, but are there alot of people with similar concerns about the compromised CC #'s and overcharging?

 

[Beautyboxgal]

Originally Posted by murflegirl /img/forum/go_quote.gif

Okay so I have sat back and read about these issues, shaking my head in horror, checking my account daily, glad I haven't had any issues.

Until today.

Today, every time I tried to use my card, it was declined.

Since I've got like 500 bucks in the account, I'm like "hey bank, luh you, what gives?"

They told me that one of the merchants that had my card number had had been compromised.

So my bank shut off my card BEFORE any fraudulent purchases could be made with my COMPROMISED CARD NUMBER.

I'm like EFFF because now I have to wait a week for a NEW CARD.

But the thing is, I can't even go to the bank since the closest branch of my bank is ONE HUNDRED MILES AWAY AND I DONT HAVE THE GAS OR THE CASH TO GET THERE. 

you know, SINCE I CANT GET IT OUT OF MY ACCOUNT. 

and who even takes checks anymore?!

IM SO FRUSTRATED I COULD SCREAM.

THANK YOU GLOSSYBOX. AND GO F*** YOURSELF.

That's aweful!  Maybe your bank can overnight you the card?

 

[shelley6301]

this was my first thought. i got no where with my email to them. they replied back saying they cancelled my account which wasn't even what I asked them to do. Then 10 minutes later another one that just said "disregard last email" extremely unprofessional. i guess they dont care enough to actually reply to me about my concerns, but they do care about trying to get new members.

 

[MissLindaJean]

Originally Posted by shelley6301 /img/forum/go_quote.gif
this was my first thought. i got no where with my email to them. they replied back saying they cancelled my account which wasn't even what I asked them to do. Then 10 minutes later another one that just said "disregard last email" extremely unprofessional. i guess they dont care enough to actually reply to me about my concerns, but they do care about trying to get new members.

 You emailed them about the possibility/personal opinion your information was compromised due to their lack of security and they didn't confirm or outright deny? Interesting and doubly so that their initial response was to cancel your account lol!

 

[Linabunnie]

I just stalked their fb page & it looks like theres alot of unhappy subscribers. Idk but it seems like there really is something shady is going on. Seems like were all wanting to get to the bottom of this whole fiasco more then they are.​

Found a phone number for them that seems to be working now 855-738-4842​

 ​

Post I found on fb:

 ​

GlossyBox, have you had a credit card breach? My card number was stolen last week and I'm on a forum with other GB subscribers and many of them had the same thing happen to them last week right after you charged for the June box. Has this happened to any other subscribers??
Like Â·  Â· Tuesday at 10:50am

•  
• GlossyBox.com Hi Amanda, we have not had a credit card breach. If you have issues with your Glossybox charges please email [email protected] or call 1-855-738-1140.
  

Ok so another thing I just noticed. These are two different phone number their giving out. I called both, the 1st one seems to be a business phone & this one a cell phone. I am really just not getting this at all. 

 

[yanelib27]

Originally Posted by shelley6301 /img/forum/go_quote.gif
this was my first thought. i got no where with my email to them. they replied back saying they cancelled my account which wasn't even what I asked them to do. Then 10 minutes later another one that just said "disregard last email" extremely unprofessional. i guess they dont care enough to actually reply to me about my concerns, but they do care about trying to get new members.

I got the same exact email responses. It reinforced my idea of the kind of company they are. And that was the reason I dint want to bother sending them the email in the first place. Something just told me they wouldnt give a damn. Even BB, with their declining CS would never treat customers this way. I have a coworker who bought a 3 month sub for her mom, and she hated it so much that my friend had to complain to BB about it and they refunded her the entire 3 months because her mom didnt like it. 

 

[MissLindaJean]

GlossyBox.com Hi Amanda, we have not had a credit card breach. If you have issues with your Glossybox charges please email [email protected] or call 1-855-738-1140.

Tuesday at 11:51am Â· Like
 
 
Found a response to someone who said they believe GB is responsible for their credit card breach! But weren't you ladies saying their phone # was down or something?

 

[Linabunnie]

Originally Posted by MissLindaJean /img/forum/go_quote.gif

GlossyBox.com Hi Amanda, we have not had a credit card breach. If you have issues with your Glossybox charges please email [email protected] or call 1-855-738-1140.

Tuesday at 11:51am Â· Like
 
 
Found a response to someone who said they believe GB is responsible for their credit card breach! But weren't you ladies saying their phone # was down or something?
It was down & being answered by a hotel. This "hotel" tried charging $21 on someones card.

 

[yanelib27]

I will go ahead and post the entire conversation so you guys can see, there is absolutely NO way they even read my email. Stand behind this company if you want to. I am done. 

EDIT: Never mind the piece of shit editor on MT wont let me copy and paste the conversation. 

 

[MissLindaJean]

Beat me to it!! Oh my goodness..I'm going to double check my account now lol and pray nothing goofy happens to me. A cell phone #? That's really odd.

 

[ladygrey]

Well, that's it. I hate the flippant and dismissive way they addressed people's concerns about a security breach which seems to point right back at Glossybox. I've been keeping my eye on my online statement ever since I read about these potential problems, and tomorrow I'm going to be cancelling that particular card. Rather be safe than sorry! I've already paid for this month's box, but after I get the shipping notice, pffft. Done. 

 

[seap3]

I'll be watching my account daily.  So far, so good, but thankfully I am aware of this potential problem due to MUT.  I really do feel for all the people who may be experiencing cc/debit card problems and don't read this forum.

 

[Jess Bailey]

i had issues when i first signed up so they sent me a free May box. i paid for a 6mo sub and am now keeping an eye on the CC i used to make sure there are no issues. i think this is deplorable and should not be fixed immediately. considering how much people in other countries have seemingly loved GB i'm shocked at how poorly the US launch has gone.

 

[princess2010]

Let's try to find a common denominator. Those having CC problems.

Did you sign up online or on the phone?

Did you have any problems signing up?

When it came time to charge for May and June's boxes were you one of the ones double and triple charged?

Anything else I'm missing? I wonder if it may be a computer security breach or a GB employee. On my GB profile my CC info isn't listed so I don't know if a hacker could get anything from it.
 

 

[BuffaloBeautyQT]

Yeah, I just did a random Google search for "GlossyBox" and "credit card" and I found a cached FB post for GlossyBox Canada where the poster says she was victim of credit card fraud and the card that was stolen she only used for GB and one other merchant.  The post isn't showing up on GB Canada's current FB page, but if anyone is so inclined to do a little Google searching (it was on page 2 of the results), I think you can find it.  Not looking good for GB.....

 

[yanelib27]

Originally Posted by princess2010 /img/forum/go_quote.gif

Let's try to find a common denominator. Those having CC problems.

Did you sign up online or on the phone? SIGNED UP ONLINE, I WAS # 840 OR SOMETHING

Did you have any problems signing up? NONE AT ALL, I WAS EVEN ABLE TO FILL OUT THE BEAUTY PROFILE MOST PEOPLE HAD PROBLEMS WITH 

When it came time to charge for May and June's boxes were you one of the ones double and triple charged? I WAS CHARGED ONLY ONCE FOR MAY ON MAY 11TH AND ONLY ONCE FOR JUNE ON JUNE 8TH

MY BANK CALLED ME LAST FRIDAY - JUNE 15- WHEN A FRAUDULENT CHARGE TRIED TO GO THROUGH AND THEY CLOSED MY DEBIT CARD IMMEDIATELY AND SENT ME A NEW ONE (THAT I STILL HAVENT RECEIVED 

)

Anything else I'm missing? I wonder if it may be a computer security breach or a GB employee. On my GB profile my CC info isn't listed so I don't know if a hacker could get anything from it.

 

[BuffaloBeautyQT]

I signed up online back in May when they opened subs.  I had no problems signing up - I was even able to fill out the beauty profile which I know has been "broken" for a long time.  There were no problems with the May charge.

For the June charge, I was among the group whose charges got rejected the first time around.  I was NOT among the group who got double or triple-charged.  I was charged, just once, about a day or two after everyone got hit with the multiple charges.

 

[MissLindaJean]

Originally Posted by princess2010 /img/forum/go_quote.gif

Let's try to find a common denominator. Those having CC problems.

Did you sign up online or on the phone?

Did you have any problems signing up?

When it came time to charge for May and June's boxes were you one of the ones double and triple charged?

Anything else I'm missing? I wonder if it may be a computer security breach or a GB employee. On my GB profile my CC info isn't listed so I don't know if a hacker could get anything from it.

I have been trolling through all the posts others have made on FB about this "GlossyGate" lol..another scandal possibly??...and it seems there was definitely one person who only used their CC for their GB sub and had it compromised.

It may be time to start another thread and title it GlossyGate ladies! Lol...not really, it's actually a bummer to see they're having these kind of issues and how it's affecting people.

 

[LAtPoly]

Originally Posted by princess2010 /img/forum/go_quote.gif

Let's try to find a common denominator. Those having CC problems.

Did you sign up online or on the phone?

Did you have any problems signing up?

When it came time to charge for May and June's boxes were you one of the ones double and triple charged?

Anything else I'm missing? I wonder if it may be a computer security breach or a GB employee. On my GB profile my CC info isn't listed so I don't know if a hacker could get anything from it.

I work in IT security.  The website may not have the credit card number, but other internal systems may store/process card holder data.  So if an attacker can gain access to those systems...it doesn't matter if their website is whiz-bang!

A lot of breaches happen because companies aren't careful with other areas they deem "low" security.  Attackers get into those systems and then "pivot" deeper into the company.  Or, attackers get into systems before a company has done things to secure them fully - similar to locking your house after the bad-guy is hiding in the attic.  Some places encrypt databases/personal info but leave the key to decrypt easy to find - which is like locking your door but taping the key to the door.

You also see back-up tapes with data (that isn't encrypted) stolen.  So - it could be lots of areas!

I didn't look very hard, but their website looks secure and had good certs and good certificates/ciphers in place.  And trust me, that is hard to do and lots of places don't have that even working right.  But that's just one piece... You're only as secure as your weakest link in IT security.