GlossyBox - June 2012

[lovepink]

I am one of those who was affected by multiple charges this month (haven't had any issues with fraud and I am checking daily thanks to you ladies!) and still no sign of the 100 Glossydots.  I too feel they should acknowledge the issues and compensate those who had to deal with fraud!  Was just thinking even if the cc company calls my hubby will get the card (hes the primary) and he won't be too happy!  he already doesn't understand the whole beauty box thing other than it makes me happy!

 

[Baberanza]

Originally Posted by Jwls750 /img/forum/go_quote.gif


Yeah you're right money isn't something to mess around with. I've worked in a few CS environments and for the most part, they should go above and beyond our expectations. You're right, they could have done more(like given a FREE GlossyBox) but I don't plan on cancelling over this error. As you pointed out ladies on here are ahead of the game /emoticons/[email protected] 2x" width="20" height="20" /> I caught the charges early and they didn't effect me at all(especially b/c I use a CC for this, so I can't overdraft or anything). 

A 2 free night stay at a hotel?! That's awesome, what hotel do you work @? I'll go and complain about something /emoticons/[email protected] 2x" width="20" height="20" /> I'm kidding, but that is awesome CS!!

Lol, I haven't had any other problems than them triple charging me and putting the money back into my account, so I'm satisfied with the 100 Glossydots. but yeah, a free box would've been nice! or maybe half the amount of points of a free box =P but yeah. my managers take our customer servie very seriously where I work, because dishing out 30,000 points here doesn't cost us as much as it would if the guest didn't ever come back. so like over memorial day weekend, when we had kids in the hotel that stayed up all night - we could've said oh, sorry, they're paying customers too, so deal with it - we didn't. we accomodated everyone with much more oomph than they thought. =)

I just hope that if all these compromised accounts are coming from glossybox, they fix themselves up veryyyy quickly!

 

[MissLindaJean]

I think the CS issue is a hot button. It is people's money they're playing with and if it does happen that GB isn't running a secure site and CC #'s are being used fraudulently, that's a big deal. The overcharging as well. I don't think 100 points makes up for $30+ in overdraft charges or people's accounts being put on hold by banks because some start up company can't figure out they're only supposed to charge one time every month lol. That being said, I am fortunate and haven't had any problems to date with my account. But the CC and overcharge issues are concerning to me. Sure, I am a bit comfortable, but I still have bills and other things to pay...need to follow some semblence of a budget and wouldn't appreciate some wanker in NY or the UK stealing my CC info and tying up my access to my money! If GB even suspects any of this, it's better to come out with a public apology and acknowledge it..blah blah we are a start up and of course have issues...blah blah..have some GlossyDots on us for the inconvenience and please keep subscribing because we value your business...lol.

I feel bad for all the peeps who don't frequent these forums and are living blind out there; poor beauty junkies have no clue lol.

 

[iugirl13]

I subscribed for this month, but I am beginning to believe that this will be my only month with GB. I know some people feel like they haven't made colossal mistakes yet, but I don't want to being taking a chance with my money at all. I work hard for it and I don't want other people taking advantage of my hard work. I know it is a start up company here but I still feel like they should have this type of bug down pat. It isn't like they are having small bugs but in fact large ones.

 

[calexxia]

I thought I was doing myself a good thing by going ahead and subbing; now, not so sure.

 

[Linabunnie]

They really have no more room to screw up. Hopefully they get it together sooner then later.

 

[princess2010]

I love Glossybox so hard reading about people being billed numerous times and possibly identity theft doesn't even make me want to cancel. I'm not going to jump on GB and demand they issue a statement. They are probably JUST finding out about the alleged fraudulent activity that MAY have come from their company. There is probably some investigating that has to go on. I haven't had an issue with them and I'm super stoked to get the next box.
 

 

[shelley6301]

I just sent an inquiry to GB through their website about my card being stolen and how several other subscribers have experienced this same thing.  It's my opinion that when several of your subscribers have had their cards stolen and all at the same time that it's too big of a coincidence to ignore.  I saw on their FB where someone asked about it and they just brushed it off by saying their website hadn't been compromised.  Nothing will probably happen, but I'm upset.

 

[Mandy Kane]

I signed up on this most recent wave when they opened up their stores a week ago on June 14th. I just checked my card last night and so far so good. I was just charged the 21 bucks. I never worried about this before but it's very eye opening to me, and makes me realize I should get a prepaid card just for my subs. I bought a year of BB up front, so i don't have to worry about that I guess, but julep, ss, and now gb...i guess it's worth it! glad for all the info! Glad for forums like this.

i am really excited about GB because last month was SO awesome (as it should be for 21) BUT if they are really running things out of a hotel and can't keep a phone line up and running that really concerns me. With subs still open (i think they are still selling them, right?) It really makes me wonder what the quality of this month's box is going to be. It seemed like they had a very limited amount of last months box and now that they have our attention... I'm worried that the quality is going to nose dive. It would be a lot easier to get a small number of awesome products. Although- maybe after the success of last month they have more capital to secure more items for more boxes? not really sure how that works. 

argh. should have waited a few months until they were more established, but i just had to jump on the bandwagon. damn it. hubby was right. (AGAIN)

 

[princess2010]

Originally Posted by Mandy Kane /img/forum/go_quote.gif

I signed up on this most recent wave when they opened up their stores a week ago on June 14th. I just checked my card last night and so far so good. I was just charged the 21 bucks. I never worried about this before but it's very eye opening to me, and makes me realize I should get a prepaid card just for my subs. I bought a year of BB up front, so i don't have to worry about that I guess, but julep, ss, and now gb...i guess it's worth it! glad for all the info! Glad for forums like this.

i am really excited about GB because last month was SO awesome (as it should be for 21) BUT if they are really running things out of a hotel and can't keep a phone line up and running that really concerns me. With subs still open (i think they are still selling them, right?) It really makes me wonder what the quality of this month's box is going to be. It seemed like they had a very limited amount of last months box and now that they have our attention... I'm worried that the quality is going to nose dive. It would be a lot easier to get a small number of awesome products. Although- maybe after the success of last month they have more capital to secure more items for more boxes? not really sure how that works. 

argh. should have waited a few months until they were more established, but i just had to jump on the bandwagon. damn it. hubby was right. (AGAIN)

The quality of this month will be fine. The box alone is amazing! They aren't going to put a few foil packets and laundry detergent into a box that awesome. You will not regret signing up, but if you didn't and the box was awesome you would definitely regret NOT signing up.

 

[BuffaloBeautyQT]

Yeah, I'm surprised by how long they've left subs open this time around.  Last month, I don't think they were even open for a full 24 hours.  So far this month, subs have been open for a week.  And they're going to have to close the subs soon because the boxes will probably start shipping early next week.  So they're either not getting as many subscribers as they planned, or they're just really going full out on getting folks to sign up.  If it's the latter, I'm not sure if that's a good thing or not.....

 

[yanelib27]

Originally Posted by shelley6301 /img/forum/go_quote.gif

I just sent an inquiry to GB through their website about my card being stolen and how several other subscribers have experienced this same thing.  It's my opinion that when several of your subscribers have had their cards stolen and all at the same time that it's too big of a coincidence to ignore.  I saw on their FB where someone asked about it and they just brushed it off by saying their website hadn't been compromised.  Nothing will probably happen, but I'm upset.

I just sent them an email as well. Honestly, I dont even expect an Im sorry from them.

 

[MKCurio]

Originally Posted by princess2010 /img/forum/go_quote.gif

I love Glossybox so hard reading about people being billed numerous times and possibly identity theft doesn't even make me want to cancel. I'm not going to jump on GB and demand they issue a statement. They are probably JUST finding out about the alleged fraudulent activity that MAY have come from their company. There is probably some investigating that has to go on. I haven't had an issue with them and I'm super stoked to get the next box.

I agree, thankfully I haven't had any issues at all from the get go.  Hopefully they can clean up their mess with all the issues and we can all be happy.  I'm really looking forward to the next box!

 

[SimplyChelle xX]

No issues for me so far, was only charged once for the $21.00 and havent noticed any fraudulent charges on my account. I will definitely keep an eye on my account for a little while just incase! But overall, Im excited to get this month's box and sincerely hope that everyone who has had their information compromised will have everything resolved quickly and that GB will reinforce their security measures so that no one else has to go through what you ladies unfortunately had to experience! Also, I hope that the quality of the box will be the same if not better! They would be really dumb to decrease the quaity of the boxes on their second month! I guess we will have to wait and see /emoticons/[email protected] 2x" width="20" height="20" />

xX

 

[Linabunnie]

Glossybox just posted this on Twitter!!!!!

FOR THE NEXT 48 HOURS EVERY NEW GLOSSYBOX SUBSCRIBER WILL BE ENTERED TO WIN A SIX MONTH SUBSCRIPTION. WHO'S EXCITED!!!???...

 

[viccckyhoang]

i still need to get the 1 yr subscription.. im currently on monthly -____-

 

[Mandy Kane]

Errgh. Sucks for all the people who ordered right away when they opened up subs.unless they say okay anyone who's a new subscriber this month, which after seeing the amount of complaints maybe they will do that. One girl even said she ordered like 2 hours ago!

 

[iugirl13]

It seems like they are really pushing for new subscribers which is weird seeing as they are still having problems with everything.

 

[seap3]

I am also wondering why they are pushing for so many new subscribers when they obviously need to work on other things??? Granted, the only problem I had was needing to resubscribe because I needed to update my billing info, but it really seems like they should get their website completely up and running  before they do this big push.  I've gotten referral emails, seen this recent facebook contest, etc...  I have been pretty tolerant, but someone needs to use some common sense

 

[murflegirl]

Okay so I have sat back and read about these issues, shaking my head in horror, checking my account daily, glad I haven't had any issues.

Until today.

Today, every time I tried to use my card, it was declined.

Since I've got like 500 bucks in the account, I'm like "hey bank, luh you, what gives?"

They told me that one of the merchants that had my card number had had been compromised.

So my bank shut off my card BEFORE any fraudulent purchases could be made with my COMPROMISED CARD NUMBER.

I'm like EFFF because now I have to wait a week for a NEW CARD.

But the thing is, I can't even go to the bank since the closest branch of my bank is ONE HUNDRED MILES AWAY AND I DONT HAVE THE GAS OR THE CASH TO GET THERE. 

you know, SINCE I CANT GET IT OUT OF MY ACCOUNT. 

and who even takes checks anymore?!

IM SO FRUSTRATED I COULD SCREAM.

THANK YOU GLOSSYBOX. AND GO F*** YOURSELF.