GlossyBox - June 2012

[JessP]

Originally Posted by Denise Moya /img/forum/go_quote.gif
I believe they said between the 26th and 30th

Oh heavens to betsy.. Patience is not my strong suit! /emoticons/[email protected] 2x" width="20" height="20" />

 

[Bliss]

I'm on the waiting list for Glossybox but the more I read this thread the more I'm rethinking this. I hope they get their act together asap.

 

[nelliebelle1197]

I am about to cancel myself.My credit card was compromised in part because of the five times they charged my account, and now I have to resubscribe! Not cool. Also, did anyone get the promised extra glossydots?

 

[BuffaloBeautyQT]

Originally Posted by Angie Tacker /img/forum/go_quote.gif

I am about to cancel myself.My credit card was compromised in part because of the five times they charged my account, and now I have to resubscribe! Not cool. Also, did anyone get the promised extra glossydots?

Angie-

Did someone get their hands on your credit card number and try to charge stuff?  The exact same thing happened to me just a day or two after Glossybox charged me.  I was wondering if their whole payment fiasco had something to do with that.  I was pissed cuz I have had that credit card for over 15 years and I do a ton of online shopping and I've never had a problem.  So I'm being sent a new card and I'll have to udpate all the auto billing for all my beauty subs.  And for Glossybox it looks like I'll have to cancel and resub because they don't have a way to update billing info online.  What a mess!  I wonder if anyone else had their credit card info stolen?

 

[yanelib27]

Originally Posted by BuffaloBeautyQT /img/forum/go_quote.gif

Quote: Originally Posted by Angie Tacker /img/forum/go_quote.gif

I am about to cancel myself.My credit card was compromised in part because of the five times they charged my account, and now I have to resubscribe! Not cool. Also, did anyone get the promised extra glossydots?
Angie-

Did someone get their hands on your credit card number and try to charge stuff?  The exact same thing happened to me just a day or two after Glossybox charged me.  I was wondering if their whole payment fiasco had something to do with that.  I was pissed cuz I have had that credit card for over 15 years and I do a ton of online shopping and I've never had a problem.  So I'm being sent a new card and I'll have to udpate all the auto billing for all my beauty subs.  And for Glossybox it looks like I'll have to cancel and resub because they don't have a way to update billing info online.  What a mess!  I wonder if anyone else had their credit card info stolen?

The same thing happened to me, my bank said someone in New York was trying to use my card at a hotel. I blamed the Zoya website, it didnt even occur to me that maybe the website that got hacked was the GlossyBox website, but seeing as its full of bugs right now, I am not surprised someone was able to get access to my card. My bank closed that one out immediately and a new one is on the way, but I do not think I will re subscribe to this box again, seeing as they have way too many issues right now.

 

[iugirl13]

All the bugs I hear everyone talking about is making me very nervous!! I'm getting my first box soon but am wondering if maybe I will cancel after that.

 

[MakeupGalore]

Angie- Did someone get their hands on your credit card number and try to charge stuff?  The exact same thing happened to me just a day or two after Glossybox charged me.  I was wondering if their whole payment fiasco had something to do with that.  I was pissed cuz I have had that credit card for over 15 years and I do a ton of online shopping and I've never had a problem.  So I'm being sent a new card and I'll have to udpate all the auto billing for all my beauty subs.  And for Glossybox it looks like I'll have to cancel and resub because they don't have a way to update billing info online.  What a mess!  I wonder if anyone else had their credit card info stolen?

This just happened to me. Friday morning, our cc company called to say there was a suspicious charge trying to be made online. We confirmed it wasn't us. I don't know how it could've happened, but I shop online A LOT so I didn't think twice. Now that I read this I'm rethinking how it could've happened. I now have to go update all my accounts that have recurring charges (phone bill, all my beauty subs, etc). Once I get my new card. And GlossyBox doesn't allow for updating information so I don't know how I'm going to resubscribe again. The whole thing is so frustrating!

 

[Ineri218]

Originally Posted by MakeupGalore /img/forum/go_quote.gif

This just happened to me. Friday morning, our cc company called to say there was a suspicious charge trying to be made online. We confirmed it wasn't us. I don't know how it could've happened, but I shop online A LOT so I didn't think twice.

Now that I read this I'm rethinking how it could've happened. I now have to go update all my accounts that have recurring charges (phone bill, all my beauty subs, etc). Once I get my new card. And GlossyBox doesn't allow for updating information so I don't know how I'm going to resubscribe again. The whole thing is so frustrating!

The best way for this is getting a prepaid debit card.

 

[Beautyboxgal]

Originally Posted by yanelib27 /img/forum/go_quote.gif

The same thing happened to me, my bank said someone in New York was trying to use my card at a hotel. I blamed the Zoya website, it didnt even occur to me that maybe the website that got hacked was the GlossyBox website, but seeing as its full of bugs right now, I am not surprised someone was able to get access to my card. My bank closed that one out immediately and a new one is on the way, but I do not think I will re subscribe to this box again, seeing as they have way too many issues right now.

I seem to remember that way back when we were all ordering our first Glossyboxes, someone here said that when they called Gossybox customer service, their caller id said something about a hotel. 

 

[yanelib27]

Originally Posted by Beautyboxgal /img/forum/go_quote.gif

Quote: Originally Posted by yanelib27 /img/forum/go_quote.gif

The same thing happened to me, my bank said someone in New York was trying to use my card at a hotel. I blamed the Zoya website, it didnt even occur to me that maybe the website that got hacked was the GlossyBox website, but seeing as its full of bugs right now, I am not surprised someone was able to get access to my card. My bank closed that one out immediately and a new one is on the way, but I do not think I will re subscribe to this box again, seeing as they have way too many issues right now.
I seem to remember that way back when we were all ordering our first Glossyboxes, someone here said that when they called Gossybox customer service, their caller id said something about a hotel. 

Maybe, but they werent trying to charge 21.00 according to my bank.

 

[Jwls750]

The whole fiasco happened to me too, BUT I didn't have to re-subscribe, they fixed the problem and gave me back my money.

However, I have yet to receive the 100 GlossyDots they promised.

 

[lovesmakeup2012]

Last thing I want is someone trying to use my card lol so this may very well be my last box, no matter how good the contents are.

 

[TheNittyPretty]

I'm seriously thinking this is going to be my last box too... for a while anyways. I want them to get their stuff together. The contents are great and I personally have not had any problems but these boxes are 21.00 a piece and you've got unauthorized uses of credit cards, boxes that never showed up, promised Glossydots that haven't been received, beauty profiles that can't be filled out, customer service numbers being unavailable, etc. After the June box, I'm going to hold off for a while... maybe I'll get a 2nd BB and re-sub to Myglam (I know I know... but they seem to have gotten better here lately), and maybe down the road I'll re-sub to Glossybox. Right now though, I just don't think things are looking too good.

 

[ladygrey]

Originally Posted by TheNittyPretty /img/forum/go_quote.gif

I'm seriously thinking this is going to be my last box too... for a while anyways. I want them to get their stuff together. The contents are great and I personally have not had any problems but these boxes are 21.00 a piece and you've got unauthorized uses of credit cards, boxes that never showed up, promised Glossydots that haven't been received, beauty profiles that can't be filled out, customer service numbers being unavailable, etc. After the June box, I'm going to hold off for a while... maybe I'll get a 2nd BB and re-sub to Myglam (I know I know... but they seem to have gotten better here lately), and maybe down the road I'll re-sub to Glossybox. Right now though, I just don't think things are looking too good.

I'm in the same boat. Personally, I haven't had any issues yet, but seeing all of the problems that everyone else is having is making me really, really nervous. After I get this month's shipping notification, I'm cancelling and asking them to remove all of my credit card information. 

 

[Kittygirl4]

I hate that they are having so many issues!  I really want to keep my Glossybox subscription, but this is really starting to scare me!  I'm thankful that I've had no issues with them, but they still seem so unprepared.  I think someone mentioned that they launched before they were actually ready, but why in the heck would they do that!?  If they accidentally sent out the launch email, they should have apologized and explained instead of opening for subs.  I'd think that they'd be pros at this since they are already up and running in other countries. 
 

 

[Jwls750]

I don't know how I feel about it. I really do feel like people are being too hard on them. They(I think) refunded everyone their money back. The situation that happened to everyone happened to me too, but they fixed it right away, and I'm still getting my box(plus points!) and nothing was affected.

That being said, I get why people are upset. They are spending their own money and can have as high expectations as they want.

I do think if you cancel you may regret it though. ALL companies mess up, especially in the beginning, so I deff. don't plan on canceling yet. Not until they have a MAJOR screw up if ever.

I understand people expect them to be having no problems because they already exist in other countries, BUT entering a foreign market always switches things up. They website needed to be made for us, headquarters and a different staff here, all kinds of differences come into effect.

But again, I completely respect people's anger, it is your 21$ /emoticons/[email protected] 2x" width="20" height="20" />

 

[Bliss]

I just signed up today but I didnt fill out any profile like with BB. Did I miss something or is the profile not available right away? When I log in and go to my beauty profile there is nothing there to even fill out. Just wondering, thanks

 

[Baberanza]

Originally Posted by Jwls750 /img/forum/go_quote.gif

I don't know how I feel about it. I really do feel like people are being too hard on them. They(I think) refunded everyone their money back. The situation that happened to everyone happened to me too, but they fixed it right away, and I'm still getting my box(plus points!) and nothing was affected.

That being said, I get why people are upset. They are spending their own money and can have as high expectations as they want.

I do think if you cancel you may regret it though. ALL companies mess up, especially in the beginning, so I deff. don't plan on canceling yet. Not until they have a MAJOR screw up if ever.

I completely understand the last sentence, but it struck me. I work in customer service (specifically, a hotel) & let me just make this statement: when it comes to someone else's money, companies cannot screw it up. if something gets messed up, you better compensate more that 100 glossy dots. When we screw up at the hotel, we go above and beyond to satisfy the guest, we don't just fix the problem. we fix it and add on more, to make it up & to bring them back. for instance, for issues out of our control, we have credited 30,000 points to a client's account, which is 2 free room nights at my hotel. I'm not saying that glossy box didn't handle the issue accordingly, and I know that's a lot of points to hand out, but if it means people's budgets were thrown off completely or CC info is being compromised, glossy box surely didn't do enough! I'm just happy that all the ladies in this community seem to keep a great watch on their finances! i'm happy i'm among smarties for once, lol in the "real world" I can't  say the same =P the beauty of internet forums haha

 

[Jwls750]

Originally Posted by wintersnowpeach /img/forum/go_quote.gif


I completely understand the last sentence, but it struck me. I work in customer service (specifically, a hotel) & let me just make this statement: when it comes to someone else's money, companies cannot screw it up. if something gets messed up, you better compensate more that 100 glossy dots. When we screw up at the hotel, we go above and beyond to satisfy the guest, we don't just fix the problem. we fix it and add on more, to make it up & to bring them back. for instance, for issues out of our control, we have credited 30,000 points to a client's account, which is 2 free room nights at my hotel. I'm not saying that glossy box didn't handle the issue accordingly, and I know that's a lot of points to hand out, but if it means people's budgets were thrown off completely or CC info is being compromised, glossy box surely didn't do enough! I'm just happy that all the ladies in this community seem to keep a great watch on their finances! i'm happy i'm among smarties for once, lol in the "real world" I can't  say the same =P the beauty of internet forums haha

Yeah you're right money isn't something to mess around with. I've worked in a few CS environments and for the most part, they should go above and beyond our expectations. You're right, they could have done more(like given a FREE GlossyBox) but I don't plan on cancelling over this error. As you pointed out ladies on here are ahead of the game /emoticons/[email protected] 2x" width="20" height="20" /> I caught the charges early and they didn't effect me at all(especially b/c I use a CC for this, so I can't overdraft or anything). 

A 2 free night stay at a hotel?! That's awesome, what hotel do you work @? I'll go and complain about something /emoticons/[email protected] 2x" width="20" height="20" /> I'm kidding, but that is awesome CS!!

 

[manuri]

Wow, I wanted to try GB but I dont know after reading all these complaints.. maybe i'll just stick with what i have now until they straighten their billing system out