Glossybox December 2012

[Missglammygirl]

Originally Posted by Ineri218 /img/forum/go_quote.gif

I just canceled  TY. Just hoping they send Dec box.

Me too!

 

[DragonChick]

Originally Posted by beautymadn3ss /img/forum/go_quote.gif

how odd, on the status for my gift Glossybox, it says: Expired...but they already charged me -.-'

I think that's because it's a one time box. Mine says the same thing on my gift box.

 

[Ineri218]

Originally Posted by Missglammygirl /img/forum/go_quote.gif

Me too!

Too many billing issues for me. They had the same problem a few months ago. I bought that 12.00 box this month hoping that things had change but I see its happening again.

 

[beautymadn3ss]

Originally Posted by DragonChick /img/forum/go_quote.gif


I think that's because it's a one time box. Mine says the same thing on my gift box.

*sigh* ty that was such a relief 

 

[soccerkidtlk]

Can someone who bought extra boxes from glossybox for $10 look at their account and check something for me. I have my regular $21 subscription box on there and it says payment success. Then I have the $10 box I got as an extra and that as well says payment success. Well strange thing is... I have a box that says $0 and it as well says payment success. So my question is do you think I'm going to be getting 3 boxes even though I only ordered 2? I checked my bank and I was only charged for the 2 I purchased, so i'm just wondering if anyone else has an extra box on their account. 

      $21.00
Payment Success
        $0.00
Payment Success
        $10.00
Payment Success
 

 

[alpina0560]

Originally Posted by soccerkidtlk /img/forum/go_quote.gif

Can someone who bought extra boxes from glossybox for $10 look at their account and check something for me. I have my regular $21 subscription box on there and it says payment success. Then I have the $10 box I got as an extra and that as well says payment success. Well strange thing is... I have a box that says $0 and it as well says payment success. So my question is do you think I'm going to be getting 3 boxes even though I only ordered 2? I checked my bank and I was only charged for the 2 I purchased, so i'm just wondering if anyone else has an extra box on their account. 

      $21.00
Payment Success
        $0.00
Payment Success
        $10.00
Payment Success
 

Yep I have the same thing!

 

[glamourdolleyes]

I have the same too!

 

[soccerkidtlk]

So are we going to get 3 boxes or just 2?

 

[Nikki Apostolou]

i have that weird 0 dollar box thing too in between the boxes i bought

 

[soccerkidtlk]

What's weird about it is they have different order numbers. Even the $0.00 box.

 

[beautymadn3ss]

same thing here, I have that $0 thing there

 

[katie danielle]

I purchase my subscription in 3 month increments, and every time this happens where they send two order numbers and one is for $60 and the other for $0. It doesn't mean you'll get an extra box, they just have a weird way of billing.

 

[Hanabii]

I'm so upset with glossybox USA, they have such terrible service! And I work in customer service! They recently canceled my December box and refunded my money because they said I email them to cancel, which is true. However I emailed them about canceling my November box not December! (Of course they didn't know what month because they reply to You super late, Ten days late!) The only reason why I signed up for December is because of the 40% off code. I try explaining to them and they just don't care. They did not even email me back, no respond whatsoever. I'm actually glad now since I got my refund. I'm dropping them completely and I just want to let you guys know, please don't stick with them if they offer you terrible service. You are the one paying for the items you should never be treated that way.

 

[LisaLeah]

Originally Posted by Missglammygirl /img/forum/go_quote.gif

Me too!

Did you cancel because of the customer service "issues"?

 

[amidea]

got an email from glossybox this morning saying to review my products and get "more glossydots than ever before!"  kind of annoyed that the heel balm survey was still never put up and they never answered my question regarding whether or not they were planning on putting it up...

edit: also when i try to fill out the "bonus" survey after i fill out the first page it takes me to the glossybox.uk page and then asks me to log in, which i can't because i'm not a member of glossybox.uk.  really annoying.  is it working for anyone else?

 

[katie danielle]

Originally Posted by amidea /img/forum/go_quote.gif

got an email from glossybox this morning saying to review my products and get "more glossydots than ever before!"  kind of annoyed that the heel balm survey was still never put up and they never answered my question regarding whether or not they were planning on putting it up...

edit: also when i try to fill out the "bonus" survey after i fill out the first page it takes me to the glossybox.uk page and then asks me to log in, which i can't because i'm not a member of glossybox.uk.  really annoying.  is it working for anyone else?

They forgot to put the heel balm survey up for me too so I emailed them and they credited me 20 points for it. And yes, if you read above a lot of people have had the problem of it sending them to the UK page.

 

[parisnicole1989]

Originally Posted by Hanabii /img/forum/go_quote.gif
I'm so upset with glossybox USA, they have such terrible service! And I work in customer service! They recently canceled my December box and refunded my money because they said I email them to cancel, which is true. However I emailed them about canceling my November box not December! (Of course they didn't know what month because they reply to You super late, Ten days late!) The only reason why I signed up for December is because of the 40% off code. I try explaining to them and they just don't care. They did not even email me back, no respond whatsoever. I'm actually glad now since I got my refund. I'm dropping them completely and I just want to let you guys know, please don't stick with them if they offer you terrible service. You are the one paying for the items you should never be treated that way.

I dropped them after the first two boxes. Way too expensive and bad CS. One box arrived with leaky product and the products were just things I would never use. Black eyeshadow?? Gross sticky lip gloss?? No thanks! I would rather take my $21 and buy two BBs or something I like on my own.

 

[parisnicole1989]

Originally Posted by katie danielle /img/forum/go_quote.gif

They forgot to put the heel balm survey up for me too so I emailed them and they credited me 20 points for it. And yes, if you read above a lot of people have had the problem of it sending them to the UK page.

Their surveys were such a pain! Do they still take an hour to fill out? I don't want to feel like I'm writing a term paper to fill out a survey for a few points.

 

[amidea]

Originally Posted by katie danielle /img/forum/go_quote.gif

They forgot to put the heel balm survey up for me too so I emailed them and they credited me 20 points for it. And yes, if you read above a lot of people have had the problem of it sending them to the UK page.

whoops sorry.  normally don't like asking repeat questions but i mustve missed that.

 

[JessP]

Are surveys up? My account isn't showing any and has the "no surveys are available" screen.