FabFitFun Fall 2013 Box *Spoilers*

[TracyT]

Quote: Originally Posted by broukhim /img/forum/go_quote.gif
  Quote: Originally Posted by TracyT /img/forum/go_quote.gif
  Whew, thanks for the heads up ladies. On one hand I wasn't double charged. On the other hand I guess I was in an early batch since I was charged 9/22 rather than the estimated 9/25 others had quoted. Must've really wanted to charge me sooner than later.

Tracy, is the upcoming Fall box your first box? If so, that would explain your earlier charge /emoticons/[email protected] 2x" width="20" height="20" />

All of last night's double charges have been voided entirely at this point. More updates forthcoming. Again, apologies for any inconvenience everyone! We hope you all love this box.


Thanks Michael for the insight! Yes, the Fall box would be my first. I thought I'd sub for the box as a birthday gift to myself (hence the party hat there). 

I do appreciate company representatives proactively acknowledging and providing a solution. It alleviates concerns, so thank you!

 

[Eleda]

Quote: Originally Posted by jesemiaud /img/forum/go_quote.gif
  I had a billing error (my card that was on the account had expired), so when I updated my card I got charged twice too. Ugh!

Exact same here, I was charged $103, I texted them via facebook, and they got back with apologies and explanation. I am satisfied with the way they handled it.

 

[SenoraJewell]

I completely agree and I'm looking forward to getting my box and wearing that scarf!

 

[skylola123]

Nooo, my charge did go through so the $103 did come out of my account. 

 

[IffB]

Quote: Originally Posted by broukhim /img/forum/go_quote.gif
  You all are too nice. Really, we hope never to have to say we're sorry, but when it happens, we hope to be transparent, clear, fair (even generous!) ... please keep us on our toes and let us know if you're seeing anything not up to an amazing standard from us. We're looking to build the best product discovery service possible, and we know it starts by listening. If any of you ever have any more specific thoughts or feedback you'd like to share with me, please feel to get in touch at [email protected]. Thanks!

I might not have loved the past boxes, but the CS at FFF is top notch. Decided to give Fall a try!

 

[tnorth1852]

This box is my first FFF box, and probably not my last even if I'm not in love with everything inside! Very, very impressed with the transparency of CS.

 

[IffB]

Quote: Originally Posted by IffB /img/forum/go_quote.gif
 
I might not have loved the past boxes, but the CS at FFF is top notch. Decided to give Fall a try!
 I signed up yesterday.  Looking forward to a fun October!   I just received a an email that my sub was canceled, but it was because  I previously subbed under a different email :

 

[Eleda]

Quote: Originally Posted by broukhim /img/forum/go_quote.gif
  You all are too nice. Really, we hope never to have to say we're sorry, but when it happens, we hope to be transparent, clear, fair (even generous!) ... please keep us on our toes and let us know if you're seeing anything not up to an amazing standard from us. We're looking to build the best product discovery service possible, and we know it starts by listening. If any of you ever have any more specific thoughts or feedback you'd like to share with me, please feel to get in touch at [email protected]. Thanks!
When I told my husband that i got email in the middle of the night with acknowledgment of this error, he said this is a great CS and I agree.

I am excited about this box and I have no doubts this will be resolved for all affected.

 

[wldflowur13]

How do we log into our account? I'm not seeing a way to do it.

 

[MKSB]

Just want to chime in that I am so excited about the scarf and the rest of the box and I am heartened by the personal customer service that they obviously have. Love this box and can't wait for my first one to arrive! /emoticons/[email protected] 2x" width="20" height="20" />

 

[ydlr20]

I got another invoice for $49.99 today. No money has come our of my account, but the $103.73 that was previously invoiced and the $49.99 are tied up (total of $153.72). I emailed them so lets see what they say. Really like this sub, but right now I am not happy with the billing situation.

 

[naturalactions]

Just got invoiced...this quarter they have added tax for CA customers...ugh

 

[marlowe17]

Quote: Originally Posted by ydlr20 /img/forum/go_quote.gif
  I got another invoice for $49.99 today. No money has come our of my account, but the $103.73 that was previously invoiced and the $49.99 are tied up (total of $153.72). I emailed them so lets see what they say. Really like this sub, but right now I am not happy with the billing situation.

I've got the same situation. Both charges are sitting as pending on my CC. The $103.73 has been pending since 9/27. Those funds are still tied up and haven't been released yet. I don't know what more FFF can do, but I think I'm going to sit the next one out after this issue.

 

[jocelyn2828]

Quote: Originally Posted by catipa /img/forum/go_quote.gif
  I logged into my account and it says next invoice 9/27/13-so I am guessing it will be billed tomorrow.

were you ever billed?

 

[ydlr20]

Quote: Originally Posted by marlowe17 /img/forum/go_quote.gif
 
I've got the same situation. Both charges are sitting as pending on my CC. The $103.73 has been pending since 9/27. Those funds are still tied up and haven't been released yet. I don't know what more FFF can do, but I think I'm going to sit the next one out after this issue.

I get that there was an error and things like this can happen from time to time, but I think that they should have waited until the customers who were overbilled were refunded before invoicing them again.

 

[marlowe17]

I agree. That would have been thoughtful. Maybe they don't have the ability to do that, but still...

 

[jocelyn2828]

I finally got charged $49.99 though, sorry to everyone who got double billed i know how annoying and hard that can be!

 

[skylola123]

I got anothe invoice as well with the correct amount of $49.99 But the other $103 are still pending /emoticons/[email protected] 2x" width="20" height="20" /> Edit: Just checked my account and yes both charges have gone through. The $49.99 have been officially taken out and the $103 not sure what is going on there, it does reflect that it is out of my account.

 

[TracyT]

I can't seem to log into my account anymore. Is anyone else having issues?

I used my usual email and password, nothing. When I use the Forgot Password function, it's saying my email ID is not registered... yet I have an email to that address thanking me for subscribing and includes an invoice number.

This is my first box. I checked my credit card tonight. The charge looks fine. I'm just not associated to an account anymore. 

 

[mvangundy]

Quote: Originally Posted by TracyT /img/forum/go_quote.gif
  I can't seem to log into my account anymore. Is anyone else having issues?

I used my usual email and password, nothing. When I use the Forgot Password function, it's saying my email ID is not registered... yet I have an email to that address thanking me for subscribing and includes an invoice number.

This is my first box. I checked my credit card tonight. The charge looks fine. I'm just not associated to an account anymore. 

Same.  Super frustrating, I hate their website.