Birchbox Promo Codes

[cari12]

Quote: Originally Posted by MissJexie /img/forum/go_quote.gif
  Quote: Originally Posted by cari12 /img/forum/go_quote.gif
  I have -100 on the two accounts I reactivated. I'd already flipped them around for giftcards. I know I took advantage of the glitch so I'm not going to say anything, it's shady they deducted it out but it also wasn't supposed to be a 200 point bonus. I'll just consider it an advance loan on points I guess /emoticons/[email protected] 2x" width="20" height="20" /> 
It's the shadiest because this exact type of glitch has happened in the past, and they've allowed people to keep the points because it was their error.

Oh I definitely agree. I just personally don't have the energy to email about it, ask me again when I'm more awake. I'm very blah today.

 

[ashleygo]

Well Birchbox just saved me $20 a month since I will be canceling my two month to month subs. It bothers me they took it away when it was their mistake that the glitch occurred in the first place. I still will keep my year sub and will probably renew that when it comes time, but I'm a little disgruntled. And this was just the reason I needed to cancel those subs anyway.

 

[jayeme]

It's weird that some accounts are showing negative points. I had already turned my points into gift cards, and those accounts just show zero. -100 is listed in points history, but it doesn't actually go into the balance that way, just takes it down to zero for me. I was able to do my box reviews (boxes haven't showed up yet, but I just clicked that I haven't tried the sample) and get +60 on both of those accounts again. I wonder why that varies between accounts? You'd think that would be just built into the system in some way and consistent! 

It seems super unfair, though, that if you already spent the points or turned them into gift cards, you get to keep them, but people that were saving them up are penalized for that!

 

[CuriouslyAmanda]

Quote: Originally Posted by jayeme /img/forum/go_quote.gif
  It's weird that some accounts are showing negative points. I had already turned my points into gift cards, and those accounts just show zero. -100 is listed in points history, but it doesn't actually go into the balance that way, just takes it down to zero for me. I was able to do my box reviews (boxes haven't showed up yet, but I just clicked that I haven't tried the sample) and get +60 on both of those accounts again. I wonder why that varies between accounts? You'd think that would be just built into the system in some way and consistent! 

It seems super unfair, though, that if you already spent the points or turned them into gift cards, you get to keep them, but people that were saving them up are penalized for that!
I thought that people were seeing negative points if they had turned them into GCs?

 

[jayeme]

Quote: Originally Posted by CuriouslyAmanda /img/forum/go_quote.gif
  I thought that people were seeing negative points if they had turned them into GCs?

Some people were, but not everyone - I'm not, anyway. It's so inconsistent!

 

[Angelalh]

i turned mine into gift cards and just have 0 points no negative

 

[LooseSeal]

I also flipped mine to gift cards right away and my balance shows 0 points. I also had two separate 100 point deductions on the account that used both SFBB100 and BB100. I only had like 32 points on there earlier anyway, so I guess I win? I went ahead and converted the points on my main account to a gift card even though I had no glitches/deductions there anyway.

 

[PeridotCricket]

  It's weird that some accounts are showing negative points. I had already turned my points into gift cards, and those accounts just show zero. -100 is listed in points history, but it doesn't actually go into the balance that way, just takes it down to zero for me. I was able to do my box reviews (boxes haven't showed up yet, but I just clicked that I haven't tried the sample) and get +60 on both of those accounts again. I wonder why that varies between accounts? You'd think that would be just built into the system in some way and consistent!  It seems super unfair, though, that if you already spent the points or turned them into gift cards, you get to keep them, but people that were saving them up are penalized for that!

I thought that people were seeing negative points if they had turned them into GCs?

If they had 0 Points, and they're looking at Points History, it says -100 for the error. If they go into Account Settings and scroll down to Birchbox Points Current Balance, it's still saying 0 Points, not -100 Points. Hope that helps. It took me awhile to figure it out, too.

 

[ashleylind]

They took 200 points out of my main sub. Within 10 minutes of me emailing, I had 100 points back in my account, but no reply email.

I went ahead and sent them a complaint email from a different sub address. While I feel bad for their customer service people having to deal with this mess, Birchbox has to learn that people are pissed and the more people who tell them they're disappointed by them, the better.

Between the amount of time this took them to catch on, the lack of notification, the additional points being taken out errors and the inconsistency between of subscribers – they just really screwed up.

 

[LooseSeal]

They took 200 points out of my main sub. Within 10 minutes of me emailing, I had 100 points back in my account, but no reply email. I went ahead and sent them a complaint email from a different sub address. While I feel bad for their customer service people having to deal with this mess, Birchbox has to learn that people are pissed and the more people who tell them they're disappointed by them, the better. Between the amount of time this took them to catch on, the lack of notification, the additional points being taken out errors and the inconsistency between of subscribers – they just really screwed up.

Someone posted on the Birchbox Facebook page that she posted on their page that the code gave her 200 points and they deleted her comment! Not sure if that's true, but I find it hard to believe that the code was glitching for a week and they just now figured it out. Plus the code worked properly (as in only 100 points) at the start. Let me go don my tinfoil hat...

 

[sweetharlot]

Quote: Originally Posted by LethalLesal /img/forum/go_quote.gif
  I hope they don't take mine away.  I immediately bought gift cards with them, and I placed an order this morning with the rest! 

I bought gift cards with mine and immediately made purchases with some of them and the points and both of those orders did ship. They took away whatever extra points I had in all 3 accounts that used it the glitch promo though. It says -100 but I had less than that in each but instead of making me negative they just say I'm at 0 now. Considering I only had between 10-30 in each account I don't much care. That just confirms I will cancel my mom's account (she doesn't care much anymore at all, I pay for it when there are good deals) and my two others instead of getting sucked in again trying to earn up to 100 points on them since I'm not at 0, so BB loses out some more in my case. I'll just stick with my yearly subscription that's already paid for and not involved in this at all.

Quote: Originally Posted by casey anne /img/forum/go_quote.gif
  LOL, so I have -84 points and now do NOT have the option to cancel that account. Coincidence? 

They took my existing points that were 10 on one account and 30 on two others so I'm not at 0 on all those but I only have the option to cancel on on of them. If they don't give me that option back well before the first I will be extremely angry. They messed up, they can't force us to keep subscribing!

Quote: Originally Posted by CheekyQ /img/forum/go_quote.gif
 
I ended up calling because I was so mad. (I never call---usually just email). And they gave me the 100 points from the BB100 back immediately.  I understand that they only wanted people to get 100 points from SFBB100, but I think they should own up to their mistake and make sure it doesn't happen again. It's their fault, not ours. They're always so frivolous with the points anyway, giving points for any ol' reason.

EXACTLY!!! 

Quote: Originally Posted by jennm149 /img/forum/go_quote.gif
  They haven't gotten around to taking another 100 points away from me -- I wonder if they are going back and taking away the points from the USWeekly glitch, too.

A lot of the little things they've been doing lately -- changing shippers, CS not being as responsive as it was, taking points away that were given because of their mistakes ... makes me wonder if they are looking to raise more money or sell the business.

They are going down like Julep did it seems like.

Quote: Originally Posted by shadowcat78 /img/forum/go_quote.gif
  My point balance isn't negative, but I also don't see the link to cancel my account either.
Me too....what the hell???

 

[sweetharlot]

Quote: Originally Posted by Jeaniney /img/forum/go_quote.gif
 
I still had the option to cancel and I did. For the reason why, I cited "other service issue" and told them they randomly took away points from me and I don't do business with untrustworthy companies. 

Maybe the direct link will work? https://www.birchbox.com/shop/subscriptions/index/cancel/sub/women/

Thank you!! That link worked for me. I did cancel...I'll still get May since it's paid for, right? 

Quote: Originally Posted by MissJexie /img/forum/go_quote.gif
  It's the shadiest because this exact type of glitch has happened in the past, and they've allowed people to keep the points because it was their error.

Wow, that sucks that they're not now.

Quote: Originally Posted by ashleygo /img/forum/go_quote.gif

Well Birchbox just saved me $20 a month since I will be canceling my two month to month subs. It bothers me they took it away when it was their mistake that the glitch occurred in the first place. I still will keep my year sub and will probably renew that when it comes time, but I'm a little disgruntled. And this was just the reason I needed to cancel those subs anyway.

Right? That's how I'm looking at it too. The points thing always sucked me in to stick around longer to try and get to the next 100, it was great at getting me to extend another month or even 2! So now I'll save more...or spend it elsewhere!

Quote: Originally Posted by jayeme /img/forum/go_quote.gif
  It's weird that some accounts are showing negative points. I had already turned my points into gift cards, and those accounts just show zero. -100 is listed in points history, but it doesn't actually go into the balance that way, just takes it down to zero for me. I was able to do my box reviews (boxes haven't showed up yet, but I just clicked that I haven't tried the sample) and get +60 on both of those accounts again. I wonder why that varies between accounts? You'd think that would be just built into the system in some way and consistent! 

It seems super unfair, though, that if you already spent the points or turned them into gift cards, you get to keep them, but people that were saving them up are penalized for that!

Same for me with not being in negative points - they just took away the few I had left. I can;t hang onto points so I spent them immediately and those orders have shipped. I agree it sucks for those who saved them!

Quote: Originally Posted by CuriouslyAmanda /img/forum/go_quote.gif
  I thought that people were seeing negative points if they had turned them into GCs?

Nope. I also tried the one gc I had left and it still works. I'll be using it asap!

Quote: Originally Posted by Angelalh /img/forum/go_quote.gif
  i turned mine into gift cards and just have 0 points no negative

Me too.

Quote: Originally Posted by LooseSeal /img/forum/go_quote.gif
   I went ahead and converted the points on my main account to a gift card even though I had no glitches/deductions there anyway.

Probably a good choice!

Quote: Originally Posted by LooseSeal /img/forum/go_quote.gif


Someone posted on the Birchbox Facebook page that she posted on their page that the code gave her 200 points and they deleted her comment! Not sure if that's true, but I find it hard to believe that the code was glitching for a week and they just now figured it out. Plus the code worked properly (as in only 100 points) at the start. Let me go don my tinfoil hat...

Yeah, there is no way I believe they didn't know for the whole week and if that really is true they need to pay a lot more attention! They probably need to pay more attention anyway...they sure have a lot of glitches that work in our favor! I thought they didn't care about the fact it was giving 200 instead of 100...it went on for days before and after I did it!

 

[ScoutSays]

I used the sfbb100 code to open a second account. I flipped the points to gift cards yesterday. They took 100 points from my account, which in reality they just took my review points and I'm down to zero. I'm not going to email them because I knew it was a glitch, and I had a feeling something like this was going to happen. I feel really bad for new customers who signed up because the code was giving people 200 points, and now they've had points taken away. I don't really feel bad for people who canceled and resubbed multiple times on the same account to work the system. I'm going to assume a LOT of people used this code and cost BB quite a bit of money, but I also agree that their communication sucks! They should have emailed or put out a statement about this... Or just not taken the points away since it was their mistake... They dropped the ball if they didn't notice the glitch until now.

 

[Lolo22]

Quote: Originally Posted by ScoutSays /img/forum/go_quote.gif

I used the sfbb100 code to open a second account. I flipped the points to gift cards yesterday. They took 100 points from my account, which in reality they just took my review points and I'm down to zero. I'm not going to email them because I knew it was a glitch, and I had a feeling something like this was going to happen.

I feel really bad for new customers who signed up because the code was giving people 200 points, and now they've had points taken away. I don't really feel bad for people who canceled and resubbed multiple times on the same account to work the system. I'm going to assume a LOT of people used this code and cost BB quite a bit of money, but I also agree that their communication sucks! They should have emailed or put out a statement about this... Or just not taken the points away since it was their mistake... They dropped the ball if they didn't notice the glitch until now.
Yes, me too.  Especially since in several FB swap groups I'm in people were posting their referral links getting people to sign up with the 200 pt glitch.  So now they have a ton of referrals and the new customers are getting screwed over.  I doubt they are doing anything about the referrals.  With all of the other point promos they have run I didn't think much of this one working, seemed within the norm for them.  They will probably end up scaring off a lot of new customers with the drama.

 

[alpina0560]

Not to add fuel to the fire, but yesterday when I noticed my points were gone, I immediately e-mailed Birchbox. I had been in the middle of transferring the points to gift cards, and the site was acting really funky so I could only do one gift card at a time, then check out, then go back and get another. When I was going to purchase the second gift card, the site completely froze up, so I had to restart my browser. I purchased my second gift card with no problem, then went to buy my third, when I realized the "upload error" had taken the 100 points away, so at this point I had no idea they were taking those points away from everyone, until I came on here an hour or so later! Anyway- here is my email to them, and their response: 

Spoiler

My email:   Hi Birchbox,

I am seeing an "upload error" on my account, when I look at my previous purchases. I went to purchase a gift card, and used points to do so, and it would not load to the cart so I logged out and logged back in. When I logged back in I saw that the points were deducted from my account but the gift card had not been purchased. Can you please correct this?

 
 
 
Their response:
Hi Kathy,

Thanks for being in touch! I'm so sorry for the trouble here. This was our technical error and I have added the 100 points back to your account. You are all set. /emoticons/[email protected] 2x" width="20" height="20" />

Please let me know if you need help with anything else. You can also give us a call at 877-487-7272 (9a-5p EST) and we'd be happy to assist you.

Cheers,

Brian
Discovery Specialist
So was it really a "technical error"?

 

[LooseSeal]

I'm pretty new to subscription boxes and to MUT, but it seems like the two things that really get people riled up are poor communication and not treating all customers the same way. I get why BB took those points away and I think most people who used the promo were knowingly taking advantage of a glitch, but it's pretty messed up that people who had already turned the points into gift cards or spent them got to keep them (lucky me, that's what I did) while those who were just saving them on their account did not. Add to that the fact that the code was messed up for several days and they waited a long time before deducting points and they didn't send out an explanation for why and you've got a real mess. Then there's the mounting frustration with shipping issues and products being out of stock and you can see why people are upset.

 

[jennm149]

Quote: Originally Posted by alpina0560 /img/forum/go_quote.gif
  Not to add fuel to the fire, but yesterday when I noticed my points were gone, I immediately e-mailed Birchbox. I had been in the middle of transferring the points to gift cards, and the site was acting really funky so I could only do one gift card at a time, then check out, then go back and get another. When I was going to purchase the second gift card, the site completely froze up, so I had to restart my browser. I purchased my second gift card with no problem, then went to buy my third, when I realized the "upload error" had taken the 100 points away, so at this point I had no idea they were taking those points away from everyone, until I came on here an hour or so later! Anyway- here is my email to them, and their response:

So was it really a "technical error"?

I find this all kind of weird.  I noticed on FB last night that a BB person was responding to complaints about the misssing points with the same generic "It was a technical error on our part.  Email customer service and we'll take care of it."

So now what BB?  Some people will get their 100 points back and others won't?  And if they decide the furor over the deleted points isn't worth the $10/customer savings and give everyone back 100 points ... will those people who already had the 100 points put back get ANOTHER 100 points?

I'm glad you got your points back, Alpina, but this is really not a circumstance in which BB should be letting its CSRs work within their own guidelines.  They should be treating all customers equally.

 

[MissJexie]

Quote: Originally Posted by LooseSeal /img/forum/go_quote.gif

I'm pretty new to subscription boxes and to MUT, but it seems like the two things that really get people riled up are poor communication and not treating all customers the same way. I get why BB took those points away and I think most people who used the promo were knowingly taking advantage of a glitch, but it's pretty messed up that people who had already turned the points into gift cards or spent them got to keep them (lucky me, that's what I did) while those who were just saving them on their account did not. Add to that the fact that the code was messed up for several days and they waited a long time before deducting points and they didn't send out an explanation for why and you've got a real mess. Then there's the mounting frustration with shipping issues and products being out of stock and you can see why people are upset.

Exactly. This is really not about me being all whiny about taking advantage of a glitch. I know there's always a chance that it's not going to work, or that they're going to take the points back. However, this is not the first time this kind of a glitch has happened, and they have always let people keep the points since it was their error.

Some people have negative points. Some people have zero. Some just have the extra 100 taken out of their account. Some even have MORE points now than they did before due to Birchbox taking out too many points, and then putting too many back in. It's just an absolute mess.

My main issue with Birchbox is, like you said, the lack of transparency. They've been struggling for the past few months with constant shipping issues with boxes and with regular orders. They don't communicate with their customers when there is an issue happening, or when something like this comes up, yet they have no problem sending us all dozens of promotional e-mails. They could have easily sent a message about the glitch, and said that from that point on, if anyone used the code, they would only receive 100 points/would have the extra points removed at a later date because there was a glitch on the site.

It's obvious they knew about this glitch long before they took the points out, and they just kept letting people sign up, open new accounts, you name it. They should have acted swiftly, stopped the code, and apologized to subscribers. Instead they let the new subscriptions rack up and from what it looks like, used it as a promotion tactic, only to take those points away.

I could care less about $10 worth of points in the long run. I've put my trust in Birchbox and their CS team because they've never done me dirty. But after these endless issue with shipping and boxes lately, and now this points thing...I'm just starting to feel uneasy about them overall.

 

[kawaiimeows]

As a birchbox total fan girl this is all I have to say: there's a difference between a code having an error and fixing it immediately, and letting it sit for a whole week before taking it away without any explanation.

 

[wldflowur13]

Is the glitch doubling the

I find this all kind of weird.  I noticed on FB last night that a BB person was responding to complaints about the misssing points with the same generic "It was a technical error on our part.  Email customer service and we'll take care of it." So now what BB?  Some people will get their 100 points back and others won't?  And if they decide the furor over the deleted points isn't worth the $10/customer savings and give everyone back 100 points ... will those people who already had the 100 points put back get ANOTHER 100 points? I'm glad you got your points back, Alpina, but this is really not a circumstance in which BB should be letting its CSRs work within their own guidelines.  They should be treating all customers equally.

Have they been deleting posts on Facebook? I'm not seeing any real response from bb on the Facebook page. Maybe I'm missing it though?