Birchbox Promo Codes

[nicepenguins]

I suppose what seems so odd is that I still haven't gotten the items from my original order of 11/23. It would be a little annoying to have to drive to the post office to return something due to their mixup before I had even received my original order.

 

[CuriouslyAmanda]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif

PS they said "you can just pay for the precious metals box if you'd like to keep it" I wasn't expecting it for free but uhhhh I would have ordered it if I'd had a desperate desire for it.
According to the FTC if someone sends you unordered merchandise then it is legally yours. You're supposed to be nice and notify them (as you did) but they have to pay return shipping and arrange to have it picked up. 

http://www.consumer.ftc.gov/articles/0181-unordered-merchandise

Of course I imagine if you did this to BB then you would probably alienate them and that would be pretty unfortunate. But it doesn't hurt to point out to them that they should be more gracious when it comes to the mistake they made. 

 

[CuriouslyAmanda]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif

I suppose what seems so odd is that I still haven't gotten the items from my original order of 11/23. It would be a little annoying to have to drive to the post office to return something due to their mixup before I had even received my original order.
Yes, that sounds like a nuisance. IMO you should tell them you'll return it once you get your order so you don't have to keep driving to the PO or they can arrange to have UPS/FedEx pick it up from your work/home.

 

[camel11]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif

I suppose what seems so odd is that I still haven't gotten the items from my original order of 11/23. It would be a little annoying to have to drive to the post office to return something due to their mixup before I had even received my original order.

You are MUCH nicer than I am. I would have thrown a SH** fit and there is no way I'd walk to the post office to rectify their mistake.  If they want it, they will have to arrange pick up, especially given the FTC rule on this matter.  For good measure, I'd probably cancel my subscription.  Considering how much they screwed up this particular order, I have to say this is a HUGE customer service fail. 

 

[Bizgirlva]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif

I suppose what seems so odd is that I still haven't gotten the items from my original order of 11/23. It would be a little annoying to have to drive to the post office to return something due to their mixup before I had even received my original order.
They should issue you a call tag for it, you shouldn't have to take it to the post office, unless your mailman won't take it, for whatever reason.  But he/she should.  

 

[nicepenguins]

Still no news from them. From my limited knowledge of economics, they aren't incentivizing this situation as well as they could. If I were them, I'd say "keep the box with our compliments. We regret the inconvenience." Or say, "hey, upload a pic of you with the box and we will make it a funny surprise story on our FB page." Or if it is too expensive to do that, which I understand, add some bb points to the account and have someone pick it up at my house. I can't see why the $100 the box costs is worth this many hours of back and forth. Hopefully this gets resolved today.

 

[easybreezy]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif

Still no news from them. From my limited knowledge of economics, they aren't incentivizing this situation as well as they could.

If I were them, I'd say "keep the box with our compliments. We regret the inconvenience." Or say, "hey, upload a pic of you with the box and we will make it a funny surprise story on our FB page." Or if it is too expensive to do that, which I understand, add some bb points to the account and have someone pick it up at my house. I can't see why the $100 the box costs is worth this many hours of back and forth. Hopefully this gets resolved today.
It is really strange how they bend over backwards for someone missing a sample in their box or unhappy with their free pick-two, but here you are still without the items you ordered over two weeks ago and going through these hoops to correct their many errors... it doesn't make any sense.  I have to say, their suggestion that you pay for the PM box and that the other items you actually wanted were somehow included in the incorrect shipment rubbed me the wrong way, for sure.

 

[KNT101184]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif

Still no news from them. From my limited knowledge of economics, they aren't incentivizing this situation as well as they could.

If I were them, I'd say "keep the box with our compliments. We regret the inconvenience." Or say, "hey, upload a pic of you with the box and we will make it a funny surprise story on our FB page." Or if it is too expensive to do that, which I understand, add some bb points to the account and have someone pick it up at my house. I can't see why the $100 the box costs is worth this many hours of back and forth. Hopefully this gets resolved today.

Too bad the items you ordered weren't in the box so you could just keep it all!  My very first order with Sephora, they sent me the makeup palette I ordered and some hair care set that had 4 full size products in it.  I was completely amazed and thought it was some kind of gift with purchase or overstock.  Then I looked the gift set up on their website and noticed it sold for $130!  They never said anything so I just kept it.

 

[nicepenguins]

Update! For those of you following this saga, I got an email from Paulina @ Birchbox offering to let me keep the box in exchange for the 200 pts they had credited me earlier (when they lost my shipment the first time some of the items were no longer in stock by the time they were re-sending so they gave me points). They are also sending my missing order to me. I am thrilled with this outcome. It's kind of a Christmas miracle! 

/emoticons/[email protected] 2x" width="20" height="20" />

 

[MUfiend]

Update! For those of you following this saga, I got an email from Paulina @ Birchbox offering to let me keep the box in exchange for the 200 pts they had credited me earlier (when they lost my shipment the first time some of the items were no longer in stock by the time they were re-sending so they gave me points). They are also sending my missing order to me. I am thrilled with this outcome. It's kind of a Christmas miracle!  /emoticons/[email protected] 2x" width="20" height="20" />

Congratulations! That's a great outcome.

 

[quene8106]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif
  Update! For those of you following this saga, I got an email from Paulina @ Birchbox offering to let me keep the box in exchange for the 200 pts they had credited me earlier (when they lost my shipment the first time some of the items were no longer in stock by the time they were re-sending so they gave me points). They are also sending my missing order to me. I am thrilled with this outcome. It's kind of a Christmas miracle! 

/emoticons/[email protected] 2x" width="20" height="20" />
yay! paulina is awesome and i'm glad that everything worked out for you! /emoticons/[email protected] 2x" width="20" height="20" />

 

[angienharry]

Update! For those of you following this saga, I got an email from Paulina @ Birchbox offering to let me keep the box in exchange for the 200 pts they had credited me earlier (when they lost my shipment the first time some of the items were no longer in stock by the time they were re-sending so they gave me points). They are also sending my missing order to me. I am thrilled with this outcome. It's kind of a Christmas miracle!  /emoticons/[email protected] 2x" width="20" height="20" />

Congrats! Now there's the BB customer service we know and love!

 

[TheNewMrsRivers]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif
  Update! For those of you following this saga, I got an email from Paulina @ Birchbox offering to let me keep the box in exchange for the 200 pts they had credited me earlier (when they lost my shipment the first time some of the items were no longer in stock by the time they were re-sending so they gave me points). They are also sending my missing order to me. I am thrilled with this outcome. It's kind of a Christmas miracle! 

/emoticons/[email protected] 2x" width="20" height="20" />
Yippee!! I feel like I just saw a happy ending to an emotional movie.

 

[Lolo22]

I finally received my $50 off order, yay! Kind of sad about the Jouer cracker because I didn't get the barrette. I got a SUPER cute bow ring but I have tiny fingers and it's too big (it's probably a size 7).  I think I'm going to get another one the next time they send me a code because I NEED that barrette!  The little lip gloss was too adorable.  Not really worth $16, but I'd get another one for 20% off.

 

[kawaiimeows]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif
  Update! For those of you following this saga, I got an email from Paulina @ Birchbox offering to let me keep the box in exchange for the 200 pts they had credited me earlier (when they lost my shipment the first time some of the items were no longer in stock by the time they were re-sending so they gave me points). They are also sending my missing order to me. I am thrilled with this outcome. It's kind of a Christmas miracle! 

/emoticons/[email protected] 2x" width="20" height="20" />
Wow that is wonderful!

 

[TippyAG]

Quote: Originally Posted by Lolo22 /img/forum/go_quote.gif
  I finally received my $50 off order, yay! Kind of sad about the Jouer cracker because I didn't get the barrette. I got a SUPER cute bow ring but I have tiny fingers and it's too big (it's probably a size 7).  I think I'm going to get another one the next time they send me a code because I NEED that barrette!  The little lip gloss was too adorable.  Not really worth $16, but I'd get another one for 20% off.
I love the tiny lip gloss! The barrette is actually more like a fancy bobby pin... but every time I wear it I get a ton of compliments. I've been considering ordering another.... my gift sub account hasn't used the mobile20 yet..

 

[CuriouslyAmanda]

Quote: Originally Posted by nicepenguins /img/forum/go_quote.gif
  Update! For those of you following this saga, I got an email from Paulina @ Birchbox offering to let me keep the box in exchange for the 200 pts they had credited me earlier (when they lost my shipment the first time some of the items were no longer in stock by the time they were re-sending so they gave me points). They are also sending my missing order to me. I am thrilled with this outcome. It's kind of a Christmas miracle! 

/emoticons/[email protected] 2x" width="20" height="20" />
Fantastic! That's one of the best possible outcomes! 

 

[TheNewMrsRivers]

Finally got my 'Ayres' order. It was just my pick two (amika blowout spray & Voesh pedicure lotion). Sent an email saying I wish I would of had some sort of notice.

 

[KNT101184]

I may have missed the post - but did anyone that ordered it, actually get their Ayres sample?

I'm kind of glad I missed the promotion because I'd be upset like everyone else.

 

[kawaiimeows]

Quote: Originally Posted by KNT101184 /img/forum/go_quote.gif
  I may have missed the post - but did anyone that ordered it, actually get their Ayres sample?

I'm kind of glad I missed the promotion because I'd be upset like everyone else.
Not a single one has popped up