Birchbox October 2012

[Meshybelle]

Originally Posted by queenofperil /img/forum/go_quote.gif

Ladies, here are the two emails I received today. In spoiler tags to condense.


Hi,

Thanks for providing your email. It looks as if your reshipment is backordered because sadly the box is out of stock.

I can reship you a different box, but this would just take a while for you to receive it. The other option so you don't get two boxes at the same time is for me to place and order for your next month's box to be on us.

Which would you prefer?
And then this one an hour later. 

Hi,

Thank you so much for being in touch and I'm so sorry for my delay! As you now know since your correspondance with Loren, we've had a very high volume of emails this past week and we are so sorry that your query has gone unaddressed.

As Loren confirmed, some replacement boxes are taking some extra time to go out this month. On behalf of all the trouble, and to ensure that you are not charged a second time when you are awaiting your October shipment, I have just made sure that your charge next month will be waived. Please do not expect a charge for the month of November. I'm so sorry about this and if there is anything I can do to assist you further in the meantime please let me know. The replacement box should still be on the way and if anything changes I will be in touch to let you know.
What the lump? I responded to that second email to ask if they were just sending me a different box then. I got an email from BB that officially has waved the November BB fee, which is nice. I'd still like to know about my replacement box, but now I'll have to wait for the response to that email. 

I wouldn't hold my breath waiting for that replacement box!  lol

 

[Meshybelle]

Originally Posted by tofnl /img/forum/go_quote.gif

HI I was wondering if any of you know how long it typically takes to get a replacement box? My box was ruined and I spoke to them last week and I was wondering if anyone knew, thanks

I don't think you will be getting one. They told me they are all out of them.

 

[OiiO]

BB will be losing a lot of money this month with all the cancellations and sending out replacement boxes/free months.

 

[Meshybelle]

Originally Posted by OiiO /img/forum/go_quote.gif

BB will be losing a lot of money this month with all the cancellations and sending out replacement boxes/free months.

Right? What a mess.

 

[TXSlainte]

Originally Posted by CherBear711 /img/forum/go_quote.gif


Philosophical question of the day: Which is better--no box or a crappy box with fingerprints in the products?

I guess the question really is...if someone put fingerprints on the Birchbox products, and no one was around to see someone put their fingerprints onthe products, did someone really put their fingerprints on the products? 

 

[queenofperil]

Originally Posted by Meshybelle /img/forum/go_quote.gif

I wouldn't hold my breath waiting for that replacement box!  lol

But then why would two different representatives tell me that as of this afternoon I could or am still getting one? That doesn't make sense. 

 

[beautybeth]

Well... my box never came. They told me today it got lost. Whatever that means... and they are sending me a new box. Said nothing about refunding the cost or waiving November's box cost. I am trying to just say eff it, but if the box I get for October sucks, I'm going to lose it. The things I was GOING to get in my "lost" box were awesome!  I'm usually very pleased with BB, but this month has been one big fail.

The email I got said "box 28" - does anyone know what is in box 28? *Edit! Nevermind, I just checked. At least this new box still has the Balm Manizer - that's what I was looking forward to in the original box I was supposed to get. So I'll just call this a mini-fail BB (as long as I actually eventually get this box!!)

 

[Meshybelle]

Originally Posted by queenofperil /img/forum/go_quote.gif


But then why would two different representatives tell me that as of this afternoon I could or am still getting one? That doesn't make sense. 

That's what they told me  last week. Even gave me a new tracking # with a new delivery date. The date came and went.... no box. I emailed them about it today, and they told me they will waive next months fee as they are, "out of inventory."

 

[queenofperil]

Originally Posted by Meshybelle /img/forum/go_quote.gif

That's what they told me  last week. Even gave me a new tracking # with a new delivery date. The date came and went.... no box. I emailed them about it today, and they told me they will waive next months fee as they are, "out of inventory."

They just told me they were out of the box I got sent originally. They didn't say they were out of all October Birchboxes, which I'm guessing is why they both still said I could/should still get one. There is serious miscommunication going on here, regardless. 

 

[kat46]

My box finally arrived today. There was no update on the tracking number, not since the 16th.

 

[tofnl]

Originally Posted by Meshybelle /img/forum/go_quote.gif

I don't think you will be getting one. They told me they are all out of them.

Well that sucks! I paid for a year so its not like they can comp me next months box since its already been paid for, I wonder how this is going to work out now.

 

[MollyC2153]

Originally Posted by nelliebelle1197 /img/forum/go_quote.gif

If you have not gotten your box, I bet you won't. There are postings all over FB that people have been told that BB oversold this month.

Zadi, I hope you will edit the post with the offensive r-word in it. Disability advocates have been trying to remove that usage from the lexicon since the 80s and it as offensive to many people as other derogatory and dehumanizing language used to describe race or ethnicity. Intentions do not matter.

YES! Thank you. 

With so many other words in the english language, there's no reason to use a word that denigrates people with intellectual disabilities...

 

[MollyC2153]

My friend is Canadian but living in NH like me and just switched to BB from a Canadian box. Her BB never came! First month FAIL! 

 

[nelliebelle1197]

I can't believe they ran out of boxes before the subscriber orders were all filled!!!! I guess all the cancellations will make fulfillment easier next month

 

[tulippop]

My mom's box still hasn't arrived yet either, it was suppose to be delivered on the 19th.  I spoke with someone and they said they would keep an eye on her box and if it isn't delivered in a few days then they will mail out another box.  I kind of hope that one of the boxes they've run out of is #3 and she'll get a different box because the sample sizes are so bad in that box. 

 

[SeptEllis]

Well that sucks! I paid for a year so its not like they can comp me next months box since its already been paid for, I wonder how this is going to work out now.

A few months ago, I received the wrong box, and they comped me another month that should take place after my annual subscription. So, it might work out... but tell them you think you should have the chance to have the box, etc.

 

[lovepink]

Don't fear ladies BB has at least 1 box #12 (I know hold your excitement) lurking about somewhere as I returned it to sender!  If they do not resend the whole box, maybe they can open it and send out the individual items piece meal.

Guess there won't be any 2 for $10s this month then?

 

[kd1234]

THEY LOST MY BIRCHBOX

 

[kd1234]

 

[lovelywhim]

Originally Posted by lovepink /img/forum/go_quote.gif

Don't fear ladies BB has at least 1 box #12 (I know hold your excitement) lurking about somewhere as I returned it to sender!  If they do not resend the whole box, maybe they can open it and send out the individual items piece meal.

Guess there won't be any 2 for $10s this month then?

I don't see why there won't be the 2 for $10 sample packs (or free with a full sized October item order). It'll probably show up by the end of the week.