Ladies, here are the two emails I received today. In spoiler tags to condense.
Hi,
Thanks for providing your email. It looks as if your reshipment is backordered because sadly the box is out of stock.
I can reship you a different box, but this would just take a while for you to receive it. The other option so you don't get two boxes at the same time is for me to place and order for your next month's box to be on us.
Which would you prefer?
And then this one an hour later.
Hi,
Thank you so much for being in touch and I'm so sorry for my delay! As you now know since your correspondance with Loren, we've had a very high volume of emails this past week and we are so sorry that your query has gone unaddressed.
As Loren confirmed, some replacement boxes are taking some extra time to go out this month. On behalf of all the trouble, and to ensure that you are not charged a second time when you are awaiting your October shipment, I have just made sure that your charge next month will be waived. Please do not expect a charge for the month of November. I'm so sorry about this and if there is anything I can do to assist you further in the meantime please let me know. The replacement box should still be on the way and if anything changes I will be in touch to let you know.
What the lump? I responded to that second email to ask if they were just sending me a different box then. I got an email from BB that officially has waved the November BB fee, which is nice. I'd still like to know about my replacement box, but now I'll have to wait for the response to that email.