- Joined
- Aug 13, 2012
- Messages
- 174
- Reaction score
- 2
I already own the orofluido and guess what you get three sample sizes free with your order so I already had them! I liked the lipgloss, foil packets are not even enough to try I so my box was not worth my $10.00 I will not eat the luna bar wand when I emailed BB about being unhappy with them my reply wasOriginally Posted by gypsiemagic /img/forum/go_quote.gif
so jelly of the lipgloss and orofluido. grr I got the orofluido at a birchbox event at SXSW this year (they had samples in the bathroom at one of their investors companies parties) Somehow it didn't make it back home with me. It was so amazing I used it the whole rest of the trip /emoticons/[email protected] 2x" width="20" height="20" />
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Anastasia, Oct 13 01:07 pm (EDT):
Hi Heather,
Thank you for reaching out and I'm sorry to hear you were unhappy with the contents of your box this month.
While we always want everyone's Birchbox to be equal, it is hard for our subscribers to always perceive them as equal when everyone receives different items. We want to cater to everyone's Beauty Profile, while taking into consideration their preferences and sample history with us. This can cause quite a bit of differences in one Birchbox to another comparatively every month.
An item that you may have coveted from someone else's box may very well be yours next month (and vice versa). We hope you understand that we try to make this as fair, and as equal as possible every single month.
Please note that the product food item you received was your monthly extra! It fit perfectly with our GOOP theme this month and we thought it would be a nice addition to your beauty samples. Extras are in addition to the 4-5 samples you are promised each month and are by no means meant to replace them!
You also definitely should have gotten a 3 month 20% off code! If you would like to take advantage of this code on an order please give us a all at 877-487-7272 and we will place the order over the phone with the discount.
The only customers that receive welcome boxes are ones that were given a subscription as a gift, not our re-billable subscribers.
Please let me know if you have any questions."
I was like you have got to be kidding me!