Birchbox October 2012

[stellar136]

Originally Posted by amidea /img/forum/go_quote.gif

for everyone raving about the orofluido elixir, how do you use it? (especially directed at those who have normal (i.e. not thin or thick) hair that's not curly).  i tried it today and maybe i used too much but i'm pretty meh about it.

also, is there anyone out there who doesn't want their vitamins? /emoticons/[email protected] 2x" width="20" height="20" />

I bought a full size Orofluido because i loved the smell. I have been using it on wet and dry hair. I only put like a dime size in my palm and kind of rub it around so it's distributed in my hands evenly then i put it on my hair starting with the tips and using it sparingly near the roots so my hair does not get too oily. I tend to have oily roots /emoticons/[email protected] 2x" width="20" height="20" /> I like this best on dry hair though, it helps frizzies. 

 

[MandyWiltse]

My bb has been much later than usual the past two months. I got my shipment email at 10pm on the 10th, and my tracking didn't update until lastnight - however, according to the tracking it wasn't received until yesterday. I haven't peeked at my box yet so I'm getting anxious to see what's coming! I feel like I'm going to be the last one to get it! lol

 

[FormosaHoney]

Originally Posted by heatwebb000 /img/forum/go_quote.gif

so my reply was this

Thank you for your reply. The photos on your site show deluxe samples in those boxes and what we get in no way equals those photos. I feel like I was mislead about the quality and size of the samples. Nowhere are pictures of foil packets that are free at sephora shown or free perfume samples. These are not deluxe samples. Food and plastic bags are not beauty samples. At this point unless something can done I will be canceling my sub. When I went to do so online it said to give u a chance to make it right including reshipping which is why I requested box 25. Please let me know what BB is willing to do for another chance.

I like your response.  BB's rationale of the LUNA bars as an extra doesn't hold water, it was an extra in early 2012 when the value of the boxes were delivering what it promised in terms of carrying DELUXE samples as a weighted majority.  Sadly BIRCH BOX is now suffering the same 'we are now a success' malaise as Beauty Army did in the summer, BA has made a come back.

The value of the boxes should stand up to the $10 sub price and the promise they made to deliver DELUX samples without the LUNA... and it's because it's perceived value is not for some boxes, that's why folks are now picking on the LUNA because they are now trying to not 'break-up' with BB by looking to the the 'extra' as a way of rounding out the under-delivery of value and promise.  

Come on heads of BB you both are MBAs can you not read the writings on the wall?  If it ain't working, change it.

 

 

 

BB's been making appearance in SXSW, NYFW and a myriad of other marketing activities to no doubt deliver the promise to the brands that they are representing, in providing optimum brand exposure opportunities and they offer the samples for free.  

Your loyal 'first phase' customers (before your other sampling programs, Europe expansion and beauty related company acquisition) we are now needing your 'tender love' and 'attention' and we 'pay' for it.  I don't know the numbers in your books, but we are probably your 'cash cow' and the 'numbers justification' for investors and we are no longer feeling the 'love' that was there in the first flush.  

Alright, I'm not sure why this should matter to me anymore.  The sub will run its course to April and that will be that.

BTW, when an 'extra' becomes a liability rather then an addition to the value of the box, you should just cease and desist instead of continuing with the PR form letter that is pacifying nobody but yourselves and I sorta doubt that even the sender's heart's behind this, save that it's part of their job and probably has been instructed to do so at a Monday morning status meeting.  I bet employee morel's been suffering at the BB HQ with the growth pains that this company's aggressive expansion strategies are incurring...  you know I talk to people at these events.  

 

 

 

 

 

 

My vote on the LUNA bars: NO

Donate them to a battered women's shelter along with some of your foils and get yourself some good press exposure and you can chalk one up for CSR (corporate social responsibility) and plug folk's unhappiness over the LUNA, it's a win-win.

 

[MollyC2153]

Originally Posted by FormosaHoney /img/forum/go_quote.gif

BTW, when an 'extra' becomes a liability rather then an addition to the value of the box, you should just cease and desist instead of continuing with the PR form letter that is pacifying nobody but yourselves and I sorta doubt that even the sender's heart's behind this, save that it's part of their job and probably has been instructed to do so at a Monday morning status meeting.  I bet employee morel's been suffering at the BB HQ with the growth pains that this company's aggressive expansion strategies are incurring...  you know I talk to people at these events.  

 

 

 

 

 
YES. this. enough with the nuts.

 

[xiehan]

I like your response.  BB's rationale of the LUNA bars as an extra doesn't hold water, it was an extra in early 2012 when the value of the boxes were delivering what it promised in terms of carrying DELUXE samples as a weighted majority.  Sadly BIRCH BOX is now suffering the same 'we are now a success' malaise as Beauty Army did in the summer, BA has made a come back. The value of the boxes should stand up to the $10 sub price and the promise they made to deliver DELUX samples without the LUNA... and it's because it's perceived value is not for some boxes, that's why folks are now picking on the LUNA because they are now trying to not 'break-up' with BB by looking to the the 'extra' as a way of rounding out the under-delivery of value and promise.   Come on heads of BB you both are MBAs can you not read the writings on the wall?  If it ain't working, change it. BB's been making appearance in SXSW, NYFW and a myriad of other marketing activities to no doubt deliver the promise to the brands that they are representing, in providing optimum brand exposure opportunities and they offer the samples for free.   Your loyal 'first phase' customers (before your other sampling programs, Europe expansion and beauty related company acquisition) we are now needing your 'tender love' and 'attention' and we 'pay' for it.  I don't know the numbers in your books, but we are probably your 'cash cow' and the 'numbers justification' for investors and we are no longer feeling the 'love' that was there in the first flush.   Alright, I'm not sure why this should matter to me anymore.  The sub will run its course to April and that will be that. BTW, when an 'extra' becomes a liability rather then an addition to the value of the box, you should just cease and desist instead of continuing with the PR form letter that is pacifying nobody but yourselves and I sorta doubt that even the sender's heart's behind this, save that it's part of their job and probably has been instructed to do so at a Monday morning status meeting.  I bet employee morel's been suffering at the BB HQ with the growth pains that this company's aggressive expansion strategies are incurring...  you know I talk to people at these events.   My vote on the LUNA bars: NO Donate them to a battered women's shelter along with some of your foils and get yourself some good press exposure and you can chalk one up for CSR (corporate social responsibility) and plug folk's unhappiness over the LUNA, it's a win-win.

This! Did you e-mail this to BB? Because you really should.

 

[emilyd]

Long time lurker, first time poster. I've read all of the comments in this thread, and I, too, just canceled my BB. I had it for a few months in 2011, and resubscribed a few months ago. I've never received a full sized product of anything, and have been disappointed in all of my boxes. /emoticons/[email protected] 2x" width="20" height="20" />

This month, I'm getting box 30, which I think is a real punishment box. I'll trade the contents of my whole damned box for an Essie.

 

[lunadust]

A lot of people don't like the bars being included but compared to how many people who are happy? Normally you are more likely to hear from an unhappy customer than a happy one. Overall it's probably a smaller percentage that doesn't want them in there so they probably won't change putting in food extras. I think if you don't like it, don't eat it. I do think they need to even out some of these boxes though. I've been happy with mine even if I don't use anything in a certain month but I can see those boxes that would annoy people. They will never be able to make everyone happy though.

 

[Jennifer Love]

Originally Posted by emilyd /img/forum/go_quote.gif

Long time lurker, first time poster. I've read all of the comments in this thread, and I, too, just canceled my BB. I had it for a few months in 2011, and resubscribed a few months ago. I've never received a full sized product of anything, and have been disappointed in all of my boxes. /emoticons/[email protected] 2x" width="20" height="20" />

This month, I'm getting box 30, which I think is a real punishment box. I'll trade the contents of my whole damned box for an Essie.

Box 30 here.  I'd trade my whole box of stuff for a Starbucks coffee coupon.  LOL

 

[OiiO]

In case anybody cares, here's how that teeny per-fekt lip gloss sample looks on my lips. I have naturally pale lips so it actually gave them some color.

But yeah, the sample is now gone because there's only enough product for one application /emoticons/[email protected] 2x" width="20" height="20" />

 

[emilyd]

Jennifer, I'd take one too /emoticons/[email protected] 2x" width="20" height="20" />
 

 

[FormosaHoney]

Originally Posted by xiehan /img/forum/go_quote.gif

This!

Did you e-mail this to BB? Because you really should.

I'll clean it up a little and see if I might find the e-mails of Hayley Barna and Katia Beauchamp to send them directly.  

Originally Posted by lunadust /img/forum/go_quote.gif

A lot of people don't like the bars being included but compared to how many people who are unhappy? Normally you are more likely to hear from an unhappy customer than a happy one. Overall it's probably a smaller percentage that doesn't want them in there so they probably won't change putting in food extras. I think if you don't like it, don't eat it. I do think they need to even out some of these boxes though. I've been happy with mine even if I don't use anything in a certain month but I can see those boxes that would annoy people. They will never be able to make everyone happy though.

 

 
You make a point I don't know the stats on the folks that are not pleased with LUNA and there are probably a sizable happy silent ratio, but there might also be a silent unhappy ratio that will simply move on.  I'd think with each passing month of yet another LUNA appearance more people will move from the camp of 'Oh it's okay... I'll eat it for breakfast...' to 'Why is this here again?'  

The messages on MUT is not an accurate statistical representation of consumer happiness, but I don't think you can go wrong by taking MUT as a sounding board of your business health, it's sorta the canary in the coal mine.  Using LUNA as an example, folks are openly tired of the brand, which is sign that the brand has been adequately 'sampled' and it's time to move on...but not necessarily the concept of products to ingest, I'd switch things up and include... as OP has suggested Crystal Light, personally I wouldn't mind getting a 2 week supply of Grobust or Natural Curves.... but that's me... I'm barely a 34A 

 and would love to be able to move in the 'A' circle... 

 

 

 

 

 

 

[FormosaHoney]

Originally Posted by OiiO /img/forum/go_quote.gif

In case anybody cares, here's how that teeny per-fekt lip gloss sample looks on my lips. I have naturally pale lips so it actually gave them some color.

But yeah, the sample is now gone because there's only enough product for one application /emoticons/[email protected] 2x" width="20" height="20" />

 

 
It's beautiful on ya!

 

 

[prachisrk]

Box # 22 tracking # still hasn't updated. Birchbox is being so douchey.

 

[MissLindaJean]

Originally Posted by OiiO /img/forum/go_quote.gif

In case anybody cares, here's how that teeny per-fekt lip gloss sample looks on my lips. I have naturally pale lips so it actually gave them some color.

But yeah, the sample is now gone because there's only enough product for one application /emoticons/[email protected] 2x" width="20" height="20" />

Very nice! 

 

[murflegirl]

Well it looks like Box 3's tracking has FINALLY updated for me. FINALLY. It didn't ship until the 12th though...interesting that I got a shipping notice on the 10th.

If you look at that instagram photo of Box 1, it also has the naked princess lipgloss in it. Basically the same sample size as the one that Beauty Army did awhile back - but just one instead of a set.

 

[quene8106]

Originally Posted by FormosaHoney /img/forum/go_quote.gif

I'll clean it up a little and see if I might find the e-mails of Hayley Barna and Katia Beauchamp to send them directly.  

 

 
their e-mail address might be their first name at birchbox dot com

 

[prachisrk]

Same mine also shipped on the 12th. Box 3 looks terrible, not even excited to get it.

Originally Posted by murflegirl /img/forum/go_quote.gif

Well it looks like Box 3's tracking has FINALLY updated for me. FINALLY. It didn't ship until the 12th though...interesting that I got a shipping notice on the 10th.

If you look at that instagram photo of Box 1, it also has the naked princess lipgloss in it. Basically the same sample size as the one that Beauty Army did awhile back - but just one instead of a set.

 

[murflegirl]

Originally Posted by prachisrk /img/forum/go_quote.gif

Same mine also shipped on the 12th. Box 3 looks terrible, not even excited to get it.

I'm a little miffed because I've already gotten the hair powder. I DMed Birchbox about it on Twitter, they replied saying I'd hear from them Monday. We'll see what happens!

 

[spmblueeyez]

So. STILL no shipping email, no "sorry we haven't shipped here's points" email on either of my accounts and my tracking numbers have been on my pages since Wednesday. Clicking just says there's no info on them, which of course means they HAVEN'T shipped, This paired with the craptastic Goop box I'm getting is definitely leading me towards cancellation. I've got too many subs anyway.

 

[Purplepleather]

Long time reader, first time poster here. I just needed to chime in because I'm so frustrated! My BBs have been kinda hit or miss but still fun to get every month. The shipping has gotten slower and slower though. This time around, I finally got a shipping email. Of course it took days to register in the system so I could actually track it. When it showed up finally it had a projected delivery date of this coming Monday. Fine. It arrived at my local post office yesterday. Yay! Then the tracking status was abruptly changed to UNDELIVERABLE - contact sender. They never attempted delivery to my house or anything but apparently it's being sent back to BB. I'm so disappointed /emoticons/[email protected] 2x" width="20" height="20" />