Originally Posted by
cbs73 /img/forum/go_quote.gif
Ok. I just called in to Birchbox and spoke with Molly who, unlike Crystal, was able to give me actual information. Here's what I found out:
- As far as how they ship, certain box types (box 1, box 2, welcome boxes, and so on) go out at certain times- not sure how they determine when the boxes ship, but what I mean, hypothetically speaking, is that boxes 1-3 go first, followed by 4-6, etc. until all the boxes for the month have shipped. Certain box types did not go out yet and, despite what Crystal told me, mine has not yet shipped. Pants on fire indeed.
- They will be sending a company wide email explaining the difficulties they experienced this month with shipping. Now, I am not sure if they are sending it to all subscribers or the ones who have yet to have their boxes ship, but they will be sending something out shortly...in fact, Molly said the email would be sent today. The email will also be informing us how they plan on making it up to those of us who have yet to receive their box. Molly said that they will be giving us points, but didn't tell me how many.
- Since its looking like I won't be getting my box any time soon, since it has yet to ship, I asked Molly will I still be able to provide feedback and earn points? She said we will definitely be able to do that- if we get our box after the deadline to provide November box feedback, she said we can always email them and provide feedback and they will award us the points anyway.
All in all, I feel much better about what is going on. I mean, if Crystal had simply said the box hadn't shipped yet and they are working on the issue, I would have been fine....instead, I was told the box shipped and everything would be ok. I'm half tempted to email them, once we get the explanation email, and tell them how I was completely misinformed and they should be sure their customer service reps are providing accurate information.