Birchbox November 2012

[cheetahchirps]

Originally Posted by katie danielle /img/forum/go_quote.gif

Well at least the people who are not happy with their Birchboxes this month can be glad that they didn't receive green beans!

Don't give BB any ideas!

 

[deactivateduser232015]

Originally Posted by katie danielle /img/forum/go_quote.gif

Well at least the people who are not happy with their Birchboxes this month can be glad that they didn't receive green beans!

But I like green beans!! lol

 

[jumpnshout5]

Soooo BB sent me a longggg response as to why I should like my punishment box.  I changed my profile settings after finding out what I was getting in my box (changed them yesterday but I sent the e-mail last week) but she was trying to say that these were my settings since I resubbed back on the 10th -_- /emoticons/[email protected] 2x" width="20" height="20" />.  At least it wasn't canned (for the most part). Check it out under the spoiler...

Spoiler: Warning: Spoiler!

Hi Quene,

 

Thanks so much for being in touch and I'm so sorry for any trouble. We always hope that your shipment is nothing less than a delight to receive and we deeply apologize for any disappointment you've felt. We truly appreciate your feedback, and I have passed along your comments and concerns to the appropriate teams for future consideration.

While we pride ourselves in hand delivering curated boxes of luxe beauty samples to our subscribers every month, we also feel that the Birchbox service offers much more than that. The mission of our business is to offer you the unique experience of trying an amazing array of products before you consider buying them. Since we curate between 30-40 different boxes each month. Each box is curated and allocated based on three main factors. The first factor that plays a roll in curation and allocation is the samples we actually receive from the brands each month. The second factor is based on the subscriber's history and to ensure that no duplicate samples are received. The third and final factor - which is actually one of the strongest influences in the allocation process - is the subscriber's Beauty Profile.

I know that you said you updated your profile hoping it would help us send you boxes most compatible to you, but after taking a look at your profile, I can offer suggestions that could increase your chance of receiving products that you will find more suitable for you!

First, I would recommend choosing more than one option for the areas that allow you to select more than one. If you choose to not update all areas, I would at least try to add to the hair and skin concerns. Choosing one option does limit the number of options available to you each month, while choosing none will force our system to allocate samples that have a less specific target.

For example, you mentioned that you would have liked to receive the Lulu Organics Hair Powder - Lavender + Clary Sage. This product was targeted for customers with oily hair. You have only marked down "thick" in the Hair Type section. I would recommend adding all selections that apply to you.

You received the MCMC Phoenix Fragrance in your box this month because we noticed that you have marked "Fragrance" as your splurge item. We featured the founder of the MCMC brand this month, and felt it would be a great product for those fragrance lovers to get to try. (MCMC Founder's Video: http://birch.ly/T6EY0j)

The Kiehl's Creme de Corps - 1 Liter and the Masqueology Revitalizing Eye Mask are both great products that are not specific to a skin type or concern. I would recommend checking out the Masqueology Revitalizing Eye Mask video. ( http://birch.ly/Wraete) It is one of our Birchbox's favorite products this month!

Please keep in mind that Birchbox is a full-service beauty company - not just a makeup sample subscription. We try to send the best products from across the entire beauty spectrum, whether it's hair care, skin care, color, or others. I appreciate your feedback but unfortunately at this time we do not have the option to exclude specific types of beauty items. Please know that we take our customer feedback very seriously and pass all information along to our Beauty Partnerships team.

Luckily, since we never duplicate samples an item that you may have coveted from someone else's box may very well be yours next month (and vice versa). We hope you understand that we try to make this as fair, and as equal as possible every single month.

I hope my email assured you of the value of your purchase and our appreciation of all of your feedback. As a new company we're always looking to grow and make improvements.

If you'd like to discuss anything further, you can also give us a call at 877-487-7272 (9a-5p EST) and we'd be happy address all of your concerns! Have a great day!

Best,

------------ Alexandra

Spoiler: Warning: Spoiler!

I find the part about the LuLu hair powder completely false. I did NOT want the hair powder & got it anyway. I wash my hair every day because I just feel weird if I don't. So I checked my profile to see if I had accidently marked "oily" by mistake... my profile says: DRY, FINE. Certainly not oily. And I have never once changed my profile in the 7 months I've had Birchbox. What a load. I would have gladly traded you had I not already offered it to someone else.

 

[jumpnshout5]

This is really interesting to me since I have DRY hair (and its marked in my profile) and they sent it to me /emoticons/[email protected] 2x" width="20" height="20" />

Me too!

 

[jumpnshout5]

I got this box too, and while compared to other boxes it is rather shitty, I think all together it's really not *that* bad. The perfume is actually pretty wonderful (my mom loves it and wants to buy a full size). The Khiels cream is a great size and perfect for travel. The Stila highlighter would have probably been the most wanted product out there this month *IF* the mascara and lipgloss were floating around - the price BB pays for putting out lots of full sized samples is that one of them is going to wind up the least desired. The eye mask is worth $8 alone and worth trying (i think I have undereye circles as a concern in my profile, so I cant fault them for this - even if it is one use). And the foil packets are lifestyle extras - yes, I would have loved a chocolate bar (or even a soyjoy) but it is what it is. If I wasn't on here looking at what other people got, i would have been perfectly happy with my moisturizer, perfume, highlighter, and eye mask - it's only in comparison to others that it seems less than stellar. If this is going to be as bad as it ever gets on Birchbox, I really can't complain. 

Well stated. To be frank, the products in the "punishment" box are actually all things I would love to try. More so than the products I did receive. But I think when you compare the single use packets to a full size makeup product, then it looks less enticing. And I do think the Stila definitely would have been the "it" product had there not been other items of a seemingly higher monetary value going out in such large numbers.

 

[Kristin1387]

Originally Posted by lovelywhim /img/forum/go_quote.gif


Great idea! Every now and then, I'll come by something like it but I keep putting off buying it. Maybe Sneakpeeq still has the shop with the little spray bottles...

I think these are sold in CVS or walmart. I'm sure you could find something similar on ebay or amazon too

http://www.travalo.com/

 

[cskeiser]

            I received box #3 that was missing the Miracle Transformer...I emailed Birchbox Saturday night as to whether they would still be able to send me the

missing item (vs. rewarding me with points).  I still hadn't heard any kind of reply (other than the automated.."we received your email..") today, so I sent

them another email stating that I hadn't heard a reply.  This was their response...:"

We have received your email. Your request will be addressed soon."


*** am I the only one that thinks that this reply was kind of rude?  Andy by the way, I STILL haven't heard a response from them..... ugh....

 

[quene8106]

I find the part about the LuLu hair powder completely false. I did NOT want the hair powder & got it anyway. I wash my hair every day because I just feel weird if I don't. So I checked my profile to see if I had accidently marked "oily" by mistake... my profile says: DRY, FINE. Certainly not oily. And I have never once changed my profile in the 7 months I've had Birchbox. What a load. I would have gladly traded you had I not already offered it to someone else.

Aww! Thank you! I ended up buying the hair powder from the company directly. I also picked up a lip balm and some lavender & oatmeal soap. I am obsessed with organic and natural products. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Antidentite]

I called Birchbox because my OLO serum was open and leaked out all into the bag.  I wanted a replacement and the customer service rep told me the reason they put the sample in bags was so if they leaked out into it we could still use the product.  I guess I kind of understand where they are coming from but it was super messy and part of the reason I get Birchbox in the first place is the presentation.  I like getting a nicely packaged little box with cute little samples that aren't open and spewing out product. 

 

[Angelalh]

Originally Posted by Antidentite /img/forum/go_quote.gif

I called Birchbox because my OLO serum was open and leaked out all into the bag.  I wanted a replacement and the customer service rep told me the reason they put the sample in bags was so if they leaked out into it we could still use the product.  I guess I kind of understand where they are coming from but it was super messy and part of the reason I get Birchbox in the first place is the presentation.  I like getting a nicely packaged little box with cute little samples that aren't open and spewing out product. 

it happened to everyone!!!! i ended up buying full size i LOOOOOVEEE it!!!

 

[heartsandwhimsy]

I called Birchbox because my OLO serum was open and leaked out all into the bag.  I wanted a replacement and the customer service rep told me the reason they put the sample in bags was so if they leaked out into it we could still use the product.  I guess I kind of understand where they are coming from but it was super messy and part of the reason I get Birchbox in the first place is the presentation.  I like getting a nicely packaged little box with cute little samples that aren't open and spewing out product. 

Mine too!! Was going to email them but now I know its not worth the hassle : (

 

[AngeBrooklyn]

Originally Posted by lovelywhim /img/forum/go_quote.gif


Great idea! Every now and then, I'll come by something like it but I keep putting off buying it. Maybe Sneakpeeq still has the shop with the little spray bottles...

Originally Posted by Kristin1387 /img/forum/go_quote.gif

I think these are sold in CVS or walmart. I'm sure you could find something similar on ebay or amazon too

http://www.travalo.com/

Sephora sells a knockoff of the travalo too.  

 

[lovelywhim]

Originally Posted by cskeiser /img/forum/go_quote.gif

            I received box #3 that was missing the Miracle Transformer...I emailed Birchbox Saturday night as to whether they would still be able to send me the

missing item (vs. rewarding me with points).  I still hadn't heard any kind of reply (other than the automated.."we received your email..") today, so I sent

them another email stating that I hadn't heard a reply.  This was their response...:"

We have received your email. Your request will be addressed soon."


*** am I the only one that thinks that this reply was kind of rude?  Andy by the way, I STILL haven't heard a response from them..... ugh....

Isn't that the auto-reply? If you sent a second email about not hearing back from them, you'd receive a second auto-reply.

Hopefully, they get back to you about your missing sample soon though! It's very frustrating when that happens!

 

[manuri]

Originally Posted by cskeiser /img/forum/go_quote.gif

            I received box #3 that was missing the Miracle Transformer...I emailed Birchbox Saturday night as to whether they would still be able to send me the

missing item (vs. rewarding me with points).  I still hadn't heard any kind of reply (other than the automated.."we received your email..") today, so I sent

them another email stating that I hadn't heard a reply.  This was their response...:"

We have received your email. Your request will be addressed soon."


*** am I the only one that thinks that this reply was kind of rude?  Andy by the way, I STILL haven't heard a response from them..... ugh....

Althought it's easier to email them, I found out calling them usually gets me a quicker response/action from Birchbox. It is annoying with the automated responses.  From my experience, they can take days to reply to emails... I was going to shoot them an email just now but decided to call them tomorrow after I realized that it's going to be Thanksgiving soon and it'll probably take them a longggg time to reply. Hopefully I'll get through to them on the phone tomorrow morning without waiting too long!

 

[cheetahchirps]

Originally Posted by Kyuu /img/forum/go_quote.gif


But I like green beans!! lol

They were very tasty with my dinner tonight. Funny how food can improve your mood. And it turns out my box apparently wasn't missing anything after all. There was a coupon for free biscuits mixed up in the packing paper. Biscuits need to be refrigerated-should have thought that one out.  

Topic-I'm waiting for Birch Box 16-does anyone know

what shade the Modelco lip gloss is and if its the same shade in every box? What I've seen on youtube suggests that people are getting that peach color, but I haven't seen any 16 unboxings yet. I'd prefer the pink. I believe the shop is out of all of them.

 

[zadidoll]

Woot! My box FINALLLLLLLLYYYYYYY arrive. It was suppose to be here yesterday but came today. I don't really care one way or another since the only thing I REALLY like out of it is the Stila (I got box... 3... I think). Yes, box 3.

• Miracle Skin Transformerâ„¢ Vanish Instant Imperfection Corrector (It's tiny but enough to see if I'll order it or not)
• Chuao Chocolatier Assorted ChocoPod - chocolate covered potato chips (which I'll admit I'm looking forward to trying)
• Atelier Cologne Rose Anonyme Petite Cologne Absolue (I'll give it a shot but I'm so picky about perfumes as most will trigger headaches for me).
• Oscar Blandi Pronto Texture & Volume Spray Travel Size (which I'll give to my daughter since she LOVES Oscar Blandi as a stocking stuffer)
• stila all over shimmer liquid luminizer try-me-set (which I'm looking forward to)

 

[njachym13]

Has anyone bought the Dr Jart+ Water Fuse Beauty Balm? How did you like it? I was contemplating buying it. If you could let me know if you're fair skinned or are oily in the T-zone, that would be my type of skin.

 

[lauravee]

Originally Posted by njachym13 /img/forum/go_quote.gif

Has anyone bought the Dr Jart+ Water Fuse Beauty Balm? How did you like it? I was contemplating buying it. If you could let me know if you're fair skinned or are oily in the T-zone, that would be my type of skin.

I loved the texture of my sample. I have combo skin and this didn't leave me oily at all. I'm olive tone and it is a little on the light side, but blended in ok (would definitely suit fair skin better). The coverage is kind of sheer, but it left my skin looking and feeling silky smooth. My only issue is I seem to get a pimple or two every time I use it. I still want to think it's just a coincidence, but so far it's happened about 3 times. I am acne prone though so I'm sure this wouldnt be the case for everyone. If I didn't break out from it I would definitely buy a full size. 

 

[Katie-Gaslight]

Originally Posted by njachym13 /img/forum/go_quote.gif

Has anyone bought the Dr Jart+ Water Fuse Beauty Balm? How did you like it? I was contemplating buying it. If you could let me know if you're fair skinned or are oily in the T-zone, that would be my type of skin.

I'm very fair with neutral/leaning yellow undertones and it was way too pink for me and about 1.5-2 shades too dark for me. As a reference, Skin79 super gold BB cream is just barely pale enough and in Urban Decay Naked Skin I'm a 0.5. Not sure if you are familiar with those 2, but there's so many definitions of pale/light... I thought I'll throw that in.

 

[Charity1217]

I got it in hazel and it left a dark brown streak on my arm when I swatched it. I emailed Jouer asking if they could send me a sample of Linen and they agreed, but it's been 2 months and I never got anything.. I was a little bummed but I don't actually really even use any sort of foundation - I just wanted to at least try a shade that would work on my skin though because I'd heard such great things about it. My skin tone is also difficult to match but like you, I wish Birchbox would at least make an EFFORT to try and get it halfway right instead of just sending whatever they feel like and then making crap excuses up.

It took me 4 emails to finally get samples from Jouer. They said they sent it twice but I never received anything. Finally they sent the samples by Fed Ex with confirmation and I just got it this week. I love the Linen shade. I'd email and tell them you never got the samples.