Birchbox April 2014 - SPOILERS

[KNT101184]

Quote: Originally Posted by CheekyQ /img/forum/go_quote.gif
 
No, the +200 on the bottom was from January or something when there was another 200 point glitch. But I doubt they'd take those back from so long ago. I ended up calling and got the 100 points back. 

What did you say when you called them?

 

[CheekyQ]

Quote: Originally Posted by KNT101184 /img/forum/go_quote.gif
 
What did you say when you called them?

I told them that I noticed they took 100 points away from the 200 from the code SFBB100, which I understood. But that I had resubscribed and used BB100 and they also took away 100 points from that as well even though I had only got 100 points for it initially. She was really nice, asked what email address the account was associated with, took a look, and gave the points back. It was a little easier than I thought it would be. 

 

[meaganola]

So I have 3 accounts, I usually have 2 but sometimes I activate the 3rd if there's a good promo. For the past 3 months, my 3rd account has been a dupe of one of my other 2 boxes. Has this happened to anyone else? I thought it was a fluke at first but now I think they're just doing it on purpose. I don't mind this month, because I got a dupe of my 7 item box, but is this a glitch or what? 

Not a glitch. When I have multiple accounts, this happens frequently no matter how I tweak my profiles. That's just the breaks when you have more than one box.

 

[camel11]

I'm really annoyed they took 100 points away! Not my fault their system was glitching!

 

[onelilspark]

I think my account is technically negative 70 points now.  I'm glad I used it right away!  My full-size order should be coming today!

 

[emilylithium]

I just got my two boxes, they are completely dupes. I'm so sad because this is my first month with birchbox. now that they have also taken the 100 points away, i'm not sure i want two boxes anymore, or stay with birchbox at all.

 

[mama2358]

I just got my two boxes, they are completely dupes. I'm so sad because this is my first month with birchbox. now that they have also taken the 100 points away, i'm not sure i want two boxes anymore, or stay with birchbox at all.

I'm feeling much the same. This has left a bad taste in my mouth. I would have used them already except the 4 products I've wanted to buy have been out of stock two weeks or longer. I complained on FB, which I never do and was given the usual spiel about emailing, so I did that too.

 

[tnorth1852]

It's a double edged sword for me -- 1) I capilized on a system glitch and claimed a promo code for 100 points more than I *knew* it should be worth. Eh, a little greedy on my part. So, should I even be upset? 2) Birchbox failing to acknowledge a) an error on THEIR part or B) that they went into my accounts and took points that I "earned" (albeit by error) really chaps my hide.

 

[SOSRedAlertSOS]

Ladies, you should see their facebook page.

But seriously, wtf is happening with Birchbox, they can't catch a break and they have been handling things in a really unprofessional manner

 

[jayeme]

I'm sure facebook is going crazy! I can't even bring myself to look....because I should be doing something productive and one black hole sucking away my productivity (MUT) open at a time is enough! Although if someone were to post the most outrageous comments here, I'd have to read /emoticons/[email protected] 2x" width="20" height="20" />

I had to email them twice in the last few days, once damaged order and one missing order. I wonder when I can expect to hear back? Not soon, I imagine their CS team is swamped.....

 

[CharstarWishes]

Yeah, my extra points are gone as well. Oh well, C'est la vie.

 

[KayEss]

So I used SFBB100 for April and BB100 for May. They took away the extra 100 points for April, which makes sense, but then they also took 100 points from the May order. Um, hello, BB100 was supposed to give me 100 extra points all along! I sent them an email requesting a refund, so we'll see what they say. I do understand that it was an error that we were able to take advantage of. However, if there is an error: a. They should fix it right away b. They shouldn't retroactively take points away (especially when people were purchasing based on the promo) c. If they do, they need to explain to subscribers what they are doing and why, and offer to cancel/refund the orders

 

[jesemiaud]

I got my box today with the green polish. I thought the Breakfast at... shade would be blue, but that's what the label on the bottom says. Can someone verify?

 

[SOSRedAlertSOS]

This was the response to me emailing them about removing points without sending notification first:

"Hi Kelly, Thanks for reaching out! I'm so sorry for the trouble you've had. Unfortunately, that promo code applied 200 points instead of the 100 offered for the promotion. So sorry for the trouble, but the points were deducted in an effort to correct the system error. No worries! Your account is displaying the correct balance now. So sorry for the trouble. In the event that you have any questions, don't hesitate to give us a call at 877-487-7272 M-F from 9a-5p EST, and we would be more than happy to help. Have a great day! Best, Cara"

It only irks me because they have been continuously messing up and not handling situations properly. I feel like their CS is extremely helpful but logistically BB has been on a downward spiral.

 

[quene8106]

This was the response to me emailing them about removing points without sending notification first: "Hi Kelly, Thanks for reaching out! I'm so sorry for the trouble you've had. Unfortunately, that promo code applied 200 points instead of the 100 offered for the promotion. So sorry for the trouble, but the points were deducted in an effort to correct the system error. No worries! Your account is displaying the correct balance now. So sorry for the trouble. In the event that you have any questions, don't hesitate to give us a call at 877-487-7272 M-F from 9a-5p EST, and we would be more than happy to help. Have a great day! Best, Cara" It only irks me because they have been continuously messing up and not handling situations properly. I feel like their CS is extremely helpful but logistically BB has been on a downward spiral.

Canned, canned, canned. I want to scream at them every time they send a canned message.

 

[SOSRedAlertSOS]

Quote: Originally Posted by quene8106 /img/forum/go_quote.gif


Canned, canned, canned. I want to scream at them every time they send a canned message.
Yeah, I do too! I will be honest in saying that I wasn't very nice in response.

 

[katyrn]

Quote: Originally Posted by KellyKaye /img/forum/go_quote.gif
  This was the response to me emailing them about removing points without sending notification first:

"Hi Kelly, Thanks for reaching out! I'm so sorry for the trouble you've had. Unfortunately, that promo code applied 200 points instead of the 100 offered for the promotion. So sorry for the trouble, but the points were deducted in an effort to correct the system error. No worries! Your account is displaying the correct balance now. So sorry for the trouble. In the event that you have any questions, don't hesitate to give us a call at 877-487-7272 M-F from 9a-5p EST, and we would be more than happy to help. Have a great day! Best, Cara"

It only irks me because they have been continuously messing up and not handling situations properly. I feel like their CS is extremely helpful but logistically BB has been on a downward spiral.
So they didn't actually give you back the 100 extra points that they took away, did they?

 

[SOSRedAlertSOS]

Quote: Originally Posted by katyrn /img/forum/go_quote.gif
  So they didn't actually give you back the 100 extra points that they took away, did they?
No, of course not.

 

[katyrn]

Quote: Originally Posted by KellyKaye /img/forum/go_quote.gif
  No, of course not.
bummer. that code was the only reason I opened a fourth account.

 

[SOSRedAlertSOS]

Quote: Originally Posted by katyrn /img/forum/go_quote.gif
  bummer. that code was the only reason I opened a fourth account.
I would honestly ask for a refund if I were you.