Birchbox April 2014 - SPOILERS

[chelsealynn]

Quote: Originally Posted by jesemiaud /img/forum/go_quote.gif
  I got my box today with the green polish. I thought the Breakfast at... shade would be blue, but that's what the label on the bottom says. Can someone verify?

Yes, the green polish is Breakfast at... 

 

[puppymomofthree]

Can anyone find a link to the men's bonus shop or mystery pack?  I cannot find it now.

 

[katyrn]

Quote: Originally Posted by KellyKaye /img/forum/go_quote.gif
  I would honestly ask for a refund if I were you.
Good idea. Email sent. We'll see what happens.

 

[LuckyMoon]

Quote: Originally Posted by jesemiaud /img/forum/go_quote.gif
  I got my box today with the green polish. I thought the Breakfast at... shade would be blue, but that's what the label on the bottom says. Can someone verify?
I thought the same thing.

Quote: Originally Posted by chelsealynn /img/forum/go_quote.gif
 
Yes, the green polish is Breakfast at... 
Yep, the blue color is named Aquamarine Azulino.  I'm wearing it today and got a lot of compliments on it. 

 

[Tigerlilly6309]

Quote: Originally Posted by camel11 /img/forum/go_quote.gif

I'm really annoyed they took 100 points away! Not my fault their system was glitching!
They did that to me too on the brand new account I opened last week.  I had already spent the points and received my item on Monday.  I wonder if I should expect an email asking me to return it?  Just kidding, but considering it was their mistake, I think its pretty lousy for them to do that. 

 

[Tigerlilly6309]

Quote: Originally Posted by KellyKaye /img/forum/go_quote.gif
  I really want to spend all of my birchbox points right now. I am trying not to spend any of my *real* money online and I feel like using points would still be gratifying... but they have no pick twos available annnnd there shipping issues concern me.
I think the current shipping issues are just with the Birchboxes and not items purchased in the shop.  

 I placed 2 separate orders on Friday and received them both on Monday.  I live in MA and the items were shipped by USPS (not Newgistics) from TN.  I was very surprised to receive them so quickly.

 

[kawaiimeows]

Here's what they told me

Quote:  Our system added 200 points to your account instead of the 100 promised by the promotion you used on your order. The points were deducted to correct the system error, but we certainly did not deduct any points that you earned

I guess I didn't "earn" the ones that came from their glitch...ok.

 

[Rachel85]

I think the current shipping issues are just with the Birchboxes and not items purchased in the shop.    I placed 2 separate orders on Friday and received them both on Monday.  I live in MA and the items were shipped by USPS (not Newgistics) from TN.  I was very surprised to receive them so quickly.

I'm on day 19 of waiting for some of my full size order to ship due to "warehouse issues". I have emailed numerous times and have gotten no where... The last guy told me my items were being packed as we speak... 2 days later and nothing...ugh.

 

[jesemiaud]

Quote: Originally Posted by chelsealynn /img/forum/go_quote.gif
 
Yes, the green polish is Breakfast at... 


Quote: Originally Posted by LuckyMoon /img/forum/go_quote.gif
  I thought the same thing.

Yep, the blue color is named Aquamarine Azulino.  I'm wearing it today and got a lot of compliments on it. 
lol...ok. Silly me, thinking the shade Breakfast at... would be, I don't know, Tiffany Blue? /emoticons/[email protected] 2x" width="20" height="20" />

 

[Tigerlilly6309]

Quote: Originally Posted by tnorth1852 /img/forum/go_quote.gif

It's a double edged sword for me --

1) I capilized on a system glitch and claimed a promo code for 100 points more than I *knew* it should be worth. Eh, a little greedy on my part. So, should I even be upset?

2) Birchbox failing to acknowledge a) an error on THEIR part or B) that they went into my accounts and took points that I "earned" (albeit by error) really chaps my hide.
I just think its bad customer service.  I know it was a mistake, but I think they should honor those points, especially on brand new accounts. 

 

[Tigerlilly6309]

Quote: Originally Posted by Rachel85 /img/forum/go_quote.gif


I'm on day 19 of waiting for some of my full size order to ship due to "warehouse issues". I have emailed numerous times and have gotten no where... The last guy told me my items were being packed as we speak... 2 days later and nothing...ugh.
Oh no!  I guess I must have just been very lucky or I ordered unpopular items?  I was very surprised to receive my packages so quickly as its usually takes about a week to receive what I order from the Birchbox shop, and that's when they shipped from NJ and not TN (I live in MA)

I hope you get your items really soon.  That's frustrating!  If it were me, I would probably call and ask for a refund and try reordering them again in a week or so. But then again, that might just prolong getting the items.

 

[Tigerlilly6309]

It appears that 3 out of 4 of my Birchboxes should be delivered tomorrow!  I hope so.  I need some major cheering up right now, and 2 or 3 Birchboxes in my mailbox tomorrow will cheer me, at least for a little while.

 

[easybreezy]

This was the response to me emailing them about removing points without sending notification first: "Hi Kelly, Thanks for reaching out! I'm so sorry for the trouble you've had. Unfortunately, that promo code applied 200 points instead of the 100 offered for the promotion. So sorry for the trouble, but the points were deducted in an effort to correct the system error. No worries! Your account is displaying the correct balance now. So sorry for the trouble. In the event that you have any questions, don't hesitate to give us a call at 877-487-7272 M-F from 9a-5p EST, and we would be more than happy to help. Have a great day! Best, Cara" It only irks me because they have been continuously messing up and not handling situations properly. I feel like their CS is extremely helpful but logistically BB has been on a downward spiral.

"No worries!" Lolz...:icon_roll They really have been having a rough couple of months. Hopefully they get it together soon because it is getting irritating!

 

[hellopengy]

Quote: Originally Posted by puppymomofthree /img/forum/go_quote.gif
  Can anyone find a link to the men's bonus shop or mystery pack?  I cannot find it now.
I had this issue today too, but found it through Google /emoticons/[email protected] 2x" width="20" height="20" />

http://www.birchbox.com/men/pick-two-pack-men

 

[puppymomofthree]

Quote: Originally Posted by hellopengy /img/forum/go_quote.gif
  I had this issue today too, but found it through Google /emoticons/[email protected] 2x" width="20" height="20" />

http://www.birchbox.com/men/pick-two-pack-men
Thank you!  I need to spend my points, but since I am spending $40, I want some free samples!

 

[MKSB]

FYI I finally got a response from BB Customer Service. Apparently they are getting slammed with emails about the shipping delays. They apologized profusely and gave me the info/explanation I wanted plus offered me 100 points for my troubles. They also called me but I was working at the time and couldn't talk.

I was pretty happy with the way they handled this, and I honestly think this month is just an anomaly as things go. I'm not excusing the delays but I do think they'll be back on track by next month.

 

[Tigerlilly6309]

Quote: Originally Posted by marybbryant /img/forum/go_quote.gif

My Birchboxes seem to be taking the long way in getting to me. One has traveled from Cranberry NJ to Fisher IN and is now back in NJ!

This is off topic. Orofludo Elixir was one of the first samples I received from Birchbox a couple years ago. I loved it and used it for a long time. Then I started getting other oils and leave in conditioners in my boxes so stopped using the Orofludo. Today is a humid and drizzly nasty day and my normally slightly wavy and silky tresses are a great big frizzy puff ball that sticks out in pieces all over my head - not an attractive look! Now I remember why I was so in love with Orofludo Elixir. I have a long awaited interview tomorrow. I would give my right arm for a bottle of Orofludo right now, but since I have to buy it online I am out of luck. I pray the weather is more conducive to a better hair day tomorrow so I don't have to go to my interview looking like Bozo the clown.

I will never, ever be without a Orofludo Elixir again.

Thank you for "listening".

I think you might be my neighbor.  It really is a small world!  I'm sending you a DM.  I hope your interview went well for you!

I love Orofluido!  The scent is heavenly, and it does fantastic things when it comes to taming my hair too.  I wish Birchbox would include the Orofluido elixir again and the other Orofluido products too. 

 

[Tigerlilly6309]

Quote: Originally Posted by Hottmomma80 /img/forum/go_quote.gif

I unsubscribed from BB, I still have not recieved my box and im upset with there shipping. My box is in Fishers IN its eleven days already, sorry BB the customer service was great but the shipping company they are with is not good for there company. I want more cosmetics and they dont send me much. Please inform me in what subs carry more cosmetics.
I don't know if anyone has responded yet, but Ipsy generally sends a lot of cosmetics.  It's the same price as Birchbox.  You could look at some past months unboxing videos on You Tube or some online reviews to see if it's something you might be interested in.

 

[Hottmomma80]

I don't know if anyone has responded yet, but Ipsy generally sends a lot of cosmetics.  It's the same price as Birchbox.  You could look at some past months unboxing videos on You Tube or some online reviews to see if it's something you might be interested in.

I am subscribed to Ipsy is there another that only has cosmetics as well i love Ipsy. I was with Birchbox for 5 months and i still have not got my box yet for April.

 

[jbrookeb]

Another day, another empty mailbox. This shipping slowness is annoying as all hell. My box shows it was mailed 12 days ago from TN. I also ordered another package on the 4th and it came in three days ago... IT WAS FROM CHINA!!