Birchbox April 2014 - SPOILERS

[quene8106]

I think it's pretty sad that a box shipped from BB on the 4th has only moved from TN to IN by the 12th. Yet my Skoshbox order (that had free shipping btw) was shipped the 9th from HAWAII and I'll get it today. Pathetic, Birchbox.

Smh birchbox /emoticons/[email protected] 2x" width="20" height="20" />

 

[quene8106]

i ordered something last night around midnight and it already shipped. awesomeness bbx!

 

[jayeme]

Quote: Originally Posted by jbrookeb /img/forum/go_quote.gif

Oh, I spoke too soon. Took someone's advice and punched the num into Newgistics tracking and I see it left Mount Juliet, TN on the 4th and landed in Fishers, IN yesterday. Okay, that makes sense considering I live in FL! Estimated delivery of 4/18?? You gotta be kitten me!!

I live in NC and one of my boxes moved from TN to NJ - their shipping is so weird! I thought things would get to me more quickly now from TN, but apparently not.

 

[skylola123]

Mine doesn't even sat if it has left TN. It says in transit to where I live but no date given as to when that is....disappointed I live in Missouri so not very when it will be here

 

[jt0303]

Have you tried newgistics? My tracking link says its prepared but when I put it in newgistics it says that it is in transit. I think I'm going to give it until Monday or Tuesday to see if it landed anywhere before I message CS. Here is the link to enter the tracking number: http://www.tracking.smartlabel.com/

Thank you for this link! I was getting so frustrated with my tracking but now I see it's in my town today so I should get it Monday!

 

[MaryJane80]

Quote: Originally Posted by skylola123 /img/forum/go_quote.gif

Mine doesn't even sat if it has left TN.
It says in transit to where I live but no date given as to when that is....disappointed

I live in Missouri so not very when it will be here

Mine says the same thing. My shipment was on the 10th so I'm going to give it until Monday or Tuesday and contact them to see if they are able to find where my boxes are located or if it is actually moving.

Also the box in my account hasn't updated yet either.

It's kind of disappointing since this is my first time with Birchbox and this happens.... doesn't really leave a good taste for my first time with this subscription.

 

[CurlyTails]

I ate my Kind bar this morning, and that thing was delicious! I will definitely buy a box of those.

 

[Meggpi]

I went ahead and emailed as my tracking was initiated April 4th as per the USPS and it's been over a week--I'm well aware of delays but that is very unusual. I kind of hope it is lost and they are out of my box and have to send me a different one, I'm so awful.

 

[quene8106]

Quote: Originally Posted by Meggpi /img/forum/go_quote.gif

I went ahead and emailed as my tracking was initiated April 4th as per the USPS and it's been over a week--I'm well aware of delays but that is very unusual. I kind of hope it is lost and they are out of my box and have to send me a different one, I'm so awful.
same here LOL. i reviewed all of my items for points just in case my box is lost and they have to do a switcharoo on the box page.

 

[kawaiimeows]

before my box came in yesterday i bought a kind bar at the grocery store to try just in case i didn't get one (i got one anyway of course bahah). it's maple glazed pecan and sea salt. its really good and i'll definitely buy them again, but in some bites, the sea salt is a little too much for me! idk if anyone felt that way about the maple pumpkin seeds and sea salt one.

 

[cari12]

I just checked the tracking on all my boxes (via both UPS MI or Newgistics and then again on USPS too). Three of them are moving my way, but my main account box only says it was picked up in Mt. Juliet, TN on April 4th and nothing since. If It hasn't moved by Monday I'll email Birchbox I guess, it could just be an issue of not being scanned in before it left and all that but who knows. Seems like a bunch of boxes have been delayed/missing this month!

 

[Rebecca34]

I'm another person who thinks the shipping is inefficient.  I live about 2 hours from Birchbox's new distribution center in TN (in north Alabama).  My box left TN on Apr 4th, arrived in PA on the 10th, and has now been sitting in IN since yesterday at 5am.  When my boxes used to ship from NY / NJ, they would arrive at my house in AL in 2-3 days.  

My new second subscription "shipped" on Weds the 9th, but has been sitting in TN all that time.  Do you think they'll let me come pick it up?   /emoticons/[email protected] 2x" width="20" height="20" />

Really confused!

 

[queenofperil]

The Newgistics tracking shows my box being shipped as of April 4. That's it. -_- /emoticons/[email protected] 2x" width="20" height="20" />

 

[Brianna448]

The bonus shop is back, in case anyone was waiting for the sample pack to order. 

 

[bschlee]

Mine says the same thing. My shipment was on the 10th so I'm going to give it until Monday or Tuesday and contact them to see if they are able to find where my boxes are located or if it is actually moving. Also the box in my account hasn't updated yet either. It's kind of disappointing since this is my first time with Birchbox and this happens.... doesn't really leave a good taste for my first time with this subscription.

First boxes often take extra time to update, so that's not a glitch! Last month I added a box and it didn't update until around the 18th and I emailed them. But the shipping is unfortunate, sorry that it is happening on your first month!

 

[MaryJane80]

Quote: Originally Posted by bschlee /img/forum/go_quote.gif


First boxes often take extra time to update, so that's not a glitch! Last month I added a box and it didn't update until around the 18th and I emailed them.

But the shipping is unfortunate, sorry that it is happening on your first month!

That's good. I'm not too bothered if it wasn't updated but my shipping was smooth but with my shipment not moving and my account not being updated makes me paranoid that I got charged for a box and am not going to receive one lol  I think I'm going to cancel the subscription though cause I don't want to get charged for next months box when this months box hasn't even come in yet.

Can you still review products if you cancel the subscription before the account even updates?

 

[queenofperil]

This is the response I just received to me telling them that my box hasn't moved or updated since the 4th. I don't know what I was expecting.

"Thank you for being in touch. I'm so sorry for any trouble! We always hope that your shipment is nothing less than a delight to receive and we deeply apologize for any disappointment you've felt."

 

[JimmyJazz]

Quote: Originally Posted by queenofperil /img/forum/go_quote.gif
  This is the response I just received to me telling them that my box hasn't moved or updated since the 4th. I don't know what I was expecting.

"Thank you for being in touch. I'm so sorry for any trouble! We always hope that your shipment is nothing less than a delight to receive and we deeply apologize for any disappointment you've felt."
Not a "we will look into it," response.  Which would have been nice…even if it is lip service. 

 

[meaganola]

Quote: Originally Posted by MaryJane80 /img/forum/go_quote.gif
 
That's good. I'm not too bothered if it wasn't updated but my shipping was smooth but with my shipment not moving and my account not being updated makes me paranoid that I got charged for a box and am not going to receive one lol  I think I'm going to cancel the subscription though cause I don't want to get charged for next months box when this months box hasn't even come in yet.

Can you still review products if you cancel the subscription before the account even updates?
As far as getting charged before you receive your box goes, they won't run charges until the first, so you still have more than two weeks before that will happen!

I really wish they weren't using Newgistics.  That is an epically shitacular shipping partner that makes them look horrible.  It's one of the reasons I ended up canceling Glossybox.  But!  Big difference between Birchbox and Glossybox:  If you reach out to Birchbox when there's a problem, they will actually respond to you.  Glossybox wouldn't respond to multiple inquiries, which was the main reason I canceled.  I'm lucky because two of my boxes this month are shipping UPS-MI (no word on the third box, but that's not surprising since I just resubscribed on that account Thursday), but I expect that to change so all boxes come via Newgistics sooner or later. 

And boxes shipped on the 10th and not updating in tracking:  This is common and actually happens to me pretty much every single month.  I don't start worrying about it until the 14th, but then it will magically update and start moving, and then I don't need to bug CS about it.  Given the volume of boxes that they send out, I usually figure that it's just taking them a while to get EIGHT HUNDRED THOUSAND boxes (reference here) scanned.

 

[Meggpi]

This is the response I just received to me telling them that my box hasn't moved or updated since the 4th. I don't know what I was expecting. "Thank you for being in touch. I'm so sorry for any trouble! We always hope that your shipment is nothing less than a delight to receive and we deeply apologize for any disappointment you've felt."

I imagine you were expecting a relevant response, lol. That's a terrible canned CSR answer