- Joined
- May 16, 2012
- Messages
- 311
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- 86
i sent a message on the facebook page about my box also saying it was picked up in tennessee on the 4th and heres the response
Hi Angela, Thanks for reaching out! I'm so sorry for the trouble you've had. Our warehouse is aware that the tracking information is not currently available. No worries! We are looking into this, and you should receive more formal messaging shortly. So sorry for the trouble, and thank you for your patience. In the event that you have any questions, don't hesitate to give us a call at 877-487-7272 M-F from 9a-5p EST, and we would be more than happy to help. Have a great day! Best, Cara
Quote:
Originally Posted by jewdiful /img/forum/go_quote.gif
I guess they're sending me a replacement box, but I feel kind of bad for emailing them now. Apparently it's a problem a lot of people are having, so I'm thinking it might be an issue with the boxes not being scanned but still delivered. Regardless, my tracking still says "Picked up by Shipping Partner" in Mount Juliet, TN. In a way I'll feel bad if I end up with two boxes, but at the same time, they should find out what's behind the tracking problem and let people know when they email. Then they wouldn't have to send so many replacement boxes.
Sucks if the replacement box is completely different than my original, because I was excited about my products:
Hi Angela, Thanks for reaching out! I'm so sorry for the trouble you've had. Our warehouse is aware that the tracking information is not currently available. No worries! We are looking into this, and you should receive more formal messaging shortly. So sorry for the trouble, and thank you for your patience. In the event that you have any questions, don't hesitate to give us a call at 877-487-7272 M-F from 9a-5p EST, and we would be more than happy to help. Have a great day! Best, Cara
Quote:
Originally Posted by jewdiful /img/forum/go_quote.gif
I guess they're sending me a replacement box, but I feel kind of bad for emailing them now. Apparently it's a problem a lot of people are having, so I'm thinking it might be an issue with the boxes not being scanned but still delivered. Regardless, my tracking still says "Picked up by Shipping Partner" in Mount Juliet, TN. In a way I'll feel bad if I end up with two boxes, but at the same time, they should find out what's behind the tracking problem and let people know when they email. Then they wouldn't have to send so many replacement boxes.
Sucks if the replacement box is completely different than my original, because I was excited about my products: