Birchbox April 2013

[latinafeminista]

Originally Posted by thebirdsflyout /img/forum/go_quote.gif

I got my box yesterday, and I was missing two products and another was completely empty!

My box was: 

Juice CC Cream (I got an empty cardboard packet with no sample)

Caudalie Eye Cream (totally empty/air-filled sample tube)

Yes To Cucumber Facial Wipes (also missing from my box)

Beauty Protector Detangle spray

Yes To Carrots Mint Lip Butter

Yes to Grapefruit scrub/serum

I've had some bad luck with certain tube samples going back to the Dr. Brandt's BB Cream tubes that were basically empty, so now when I get a tube I always let it sit overnight on the lid, that way any product will come to the bottom.  With the Caudalie, I ended up cutting it open this morning after being unable to get any product, and it was empty!

Since I had three total product failures, I contacted BB customer service via phone and they are going to send me an entirely new box for this month if possible!  It probably won't be the same items, but maybe I'll end up with one of those lovely Mirenesse lippys?  And if not, they are going to give me 100 points, so at least I'll get the credit.

I'm bummed about my box but pretty thrilled with the customer service. 

I was supposed to get this box originally but they ended up sending me something completely different.  I wonder what happened to these samples?! Glad CS was good to you!

 

[Kaylay]

here's my beast of a birchbox that weighed .9390

Spoiler: Warning: Spoiler!

Spoiler: Warning: Spoiler!

This is the one I'm getting tomorrow!

 

[drk51284]

My box came today!



Macaroon sample is a great size - there were 5 macaroons, and I've had a few but decided they're way too chocolate-y for me.

Ojon also a great size (1 oz) and smells nice.

The Arden... Before I got the box I thought it was 3 foils of the same product so you could try it out a few times, but it's actually one foil of an exfoliating cleanser, one foil of a skin serum and one foil of a balancing lotion. Sadface.

Not sure how I feel about the Caudalie yet, but it's a cute size and package. Doesn't feel too greasy, absorbed well and smells OK.

Supergoop! - I'd be shocked if this actually contains 2ml of product... barely anything in there. Maybe enough to put it on twice? Lightly?

CC cream - excited to try! Glad the shade is skin-tone appropriate this month, as opposed to last month's concealer fail.

 

[Scooby Dynamite]

Originally Posted by drk51284 /img/forum/go_quote.gif

My box came today!




Macaroon sample is a great size - there were 5 macaroons, and I've had a few but decided they're way too chocolate-y for me.

Ojon also a great size (1 oz) and smells nice.

The Arden... Before I got the box I thought it was 3 foils of the same product so you could try it out a few times, but it's actually one foil of an exfoliating cleanser, one foil of a skin serum and one foil of a balancing lotion. Sadface.

Not sure how I feel about the Caudalie yet, but it's a cute size and package. Doesn't feel too greasy, absorbed well and smells OK.

Supergoop! - I'd be shocked if this actually contains 2ml of product... barely anything in there. Maybe enough to put it on twice? Lightly?

CC cream - excited to try! Glad the shade is skin-tone appropriate this month, as opposed to last month's concealer fail.
What the....my macaroons only had 2 in the bag! 

 

[kawaiisofoxy]

Originally Posted by Scooby384 /img/forum/go_quote.gif

What the....my macaroons only had 2 in the bag! 

And mine had three, and I've seen posts complaining about only receiving one... Their Quality Control needs to step it up!

 

[kawaiimeows]

ugh, can't even post a picture of my box on birchbox's facebook without someone complaining saying they only got three items in their box. and of course when i found the box they were complaining about it actually had six items listed >_>

 

[SweetTea]

Originally Posted by thebirdsflyout /img/forum/go_quote.gif

I got my box yesterday, and I was missing two products and another was completely empty!

My box was: 

Juice CC Cream (I got an empty cardboard packet with no sample)

Caudalie Eye Cream (totally empty/air-filled sample tube)

Yes To Cucumber Facial Wipes (also missing from my box)

Beauty Protector Detangle spray

Yes To Carrots Mint Lip Butter

Yes to Grapefruit scrub/serum

I've had some bad luck with certain tube samples going back to the Dr. Brandt's BB Cream tubes that were basically empty, so now when I get a tube I always let it sit overnight on the lid, that way any product will come to the bottom.  With the Caudalie, I ended up cutting it open this morning after being unable to get any product, and it was empty!

Since I had three total product failures, I contacted BB customer service via phone and they are going to send me an entirely new box for this month if possible!  It probably won't be the same items, but maybe I'll end up with one of those lovely Mirenesse lippys?  And if not, they are going to give me 100 points, so at least I'll get the credit.

I'm bummed about my box but pretty thrilled with the customer service. 

Exact same thing happened to me! I had the same box. Did not have any face wipes. Caudalie was completely empty. My CC cream was there though (I didn't like it at all..) Did ANYONE get the face wipes, then? Or a non empty tube of Caudalie

They didn't offer to give me another box, just 100 points. 

 

[SarahAlly01]

Originally Posted by SweetTea /img/forum/go_quote.gif

Exact same thing happened to me! I had the same box. Did not have any face wipes. Caudalie was completely empty. My CC cream was there though (I didn't like it at all..) Did ANYONE get the face wipes, then? Or a non empty tube of Caudalie

They didn't offer to give me another box, just 100 points. 

My box was exactly the same too! Box 13 is cursed!!! lol I was really disappointed, especially after seeing all the other boxes. I emailed them but haven't heard anything back yet. The beauty protector is nice though. I'm in love with smell!!

 

[Jamie P]

Sure seems like there were a lot of missing items this month!

 

[Kaylay]

If anyone doesn't want their macaroons I will swap generously for them!

 

[SweetTea]

Originally Posted by SarahAlly01 /img/forum/go_quote.gif


My box was exactly the same too! Box 13 is cursed!!! lol I was really disappointed, especially after seeing all the other boxes. I emailed them but haven't heard anything back yet. The beauty protector is nice though. I'm in love with smell!!

It does smell really nice! I also liked the lip butter and facial scrub. The scrub did NOT smell like grapefruit to me, but it smelled like fresh cut grass/flowers, and it was very pleasing to me, oddly. lol

 

[MaiteS]

Originally Posted by kawaiimeows /img/forum/go_quote.gif

here's my beast of a birchbox that weighed .9390



wow great box!

 

[kawaiimeows]

Originally Posted by Jamie P /img/forum/go_quote.gif

Sure seems like there were a lot of missing items this month!

I know right. The bigger the company the more mistakes, but in the year I've been subbed I've never been flat out missing an item. So, I'm skeptical. Only twice I've received a different item than was listed on the card but that's it.

 

[Beeyutifull]

le sigh...I got the email about the bamboo utensils being sold out and they couldn't them...got awarded 100 points...TIME TO SHOP! /emoticons/[email protected] 2x" width="20" height="20" />

 

[drk51284]

Originally Posted by magicalmom /img/forum/go_quote.gif

And mine had three, and I've seen posts complaining about only receiving one... Their Quality Control needs to step it up!

Originally Posted by Scooby384 /img/forum/go_quote.gif

What the....my macaroons only had 2 in the bag! 

Oh no! The package says 0.88 oz (25g) net wt, but I just weighed the 2.5 macaroons I had left and they came out to 33g alone, so yeah - someone just was having a "whatevah!!" day when they packed my bag.

 

[beautymadn3ss]

Originally Posted by kawaiimeows /img/forum/go_quote.gif

here's my beast of a birchbox that weighed .9390



nice!

 

[Scooby Dynamite]

Originally Posted by drk51284 /img/forum/go_quote.gif
Quote: Originally Posted by magicalmom /img/forum/go_quote.gif

And mine had three, and I've seen posts complaining about only receiving one... Their Quality Control needs to step it up!

Originally Posted by Scooby384 /img/forum/go_quote.gif

What the....my macaroons only had 2 in the bag! 

Oh no! The package says 0.88 oz (25g) net wt, but I just weighed the 2.5 macaroons I had left and they came out to 33g alone, so yeah - someone just was having a "whatevah!!" day when they packed my bag.

Well that's just plain stupid :/ Why would the company package them all differently.  I guess not expecting anyone to compare notes?? 

<been looking for a reason to use that hahahahahaha!!! 

 

[kawaiisofoxy]

Ok, ladies who are trying to get a refund instead of the subscription... Guess what?  After 4 back-and-forth emails, I still don't have a clear answer.  So I sent ANOTHER email today, and asked for a supervisor to review it.  I have no idea what the problem is.  My replies have been 1) a computer-generated reply, 2) a random request for my name/address/confirmation #, and 3) a repetition of the information that was on the refund card.  

They don't seem to understand that I'm asking for a clarification of the info on the refund card.  Hopefully I'll get a good reply after asking a sup to review the email chain.  I'm not sure if they just simply don't understand the question, or if they're being deliberately obtuse in the hopes that I'll give up on the refund and just throw the card away.  We'll see with this next reply.

  <--- I'll get off of this now.

An honestly... I'm sorry.  I feel like I've failed you all. 

 

[Scooby Dynamite]

Originally Posted by magicalmom /img/forum/go_quote.gif

Ok, ladies who are trying to get a refund instead of the subscription... Guess what?  After 4 back-and-forth emails, I still don't have a clear answer.  So I sent ANOTHER email today, and asked for a supervisor to review it.  I have no idea what the problem is.  My replies have been 1) a computer-generated reply, 2) a random request for my name/address/confirmation #, and 3) a repetition of the information that was on the refund card.  

They don't seem to understand that I'm asking for a clarification of the info on the refund card.  Hopefully I'll get a good reply after asking a sup to review the email chain.  I'm not sure if they just simply don't understand the question, or if they're being deliberately obtuse in the hopes that I'll give up on the refund and just throw the card away.  We'll see with this next reply.

  <--- I'll get off of this now.

An honestly... I'm sorry.  I feel like I've failed you all. 

Have you been going through BB or Women's Health with the question? 

 

[princess2010]

Originally Posted by kawaiimeows /img/forum/go_quote.gif

I know right. The bigger the company the more mistakes, but in the year I've been subbed I've never been flat out missing an item. So, I'm skeptical. Only twice I've received a different item than was listed on the card but that's it.

In a year of subbing to three different subs this month is the first I've been missing an item. BB left out the Kiehl's line reducing serum. I am bummed because I wanted to try it. They gave me 100 points but that's not enough to buy the product so I could try it. They said they were out. Oh well, I'll live.