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It's just their basic "guaranteed only when purchsed in a salon" statement, meaning that if it was tampered with, watered down, or not authentic - that they're not responsible, because you didn't buy it from one of thieir retail salons. Now how often you'll find a 'watered down" or "counterfeit" shampoo at a CVS is probably one in a million - but it's basically their way of saying 'pay more for it" ... retail scare tactics /emoticons/[email protected] 2x" width="20" height="20" /> lol