they made it right!! they sent me out colors that were perfect! Since this was my first box, there wasn't anything that I had changed on my profile. I have now - I guess shimmer shadows can mean highlighters, so I will go matte all the way.
I hope that this was just a glitch, because there were some really glaring dislikes (cream, highlighter, sheer lip colors, bright blush - I did like the lip color, even though it was sheer and I did like the blush, even though it was really BRIGHT - I can tone it down). Funny how the only thing that they got right was the eyeliner, which I hated the color on me - I am pale and a light shimmery eyeliner in silver - you just cannot see it!!
I am not sure how they are matching up skin tones, as they don't ask that up front....
their customer service is really amazing and I hope my box was just mixed up with someone else's profile