Exfoliate, then tone. But if you haven't exfoliated regularly, you will get flakes and some irritations, this is the dead skin sluffing off. Also, be sure to use a non-alcohol based toner. I like Thayers, either lavender or cucumber.
https://www.thayers.com/product-category/premium-witch-hazel/?v=893f26889d1e
https://www.thayers.com/product-category/premium-witch-hazel/?v=893f26889d1e