Quote: Originally Posted by Walt Grace /img/forum/go_quote.gif
I apologize if this was already discussed, I did a search and didn't see it but I might have missed it. I went to the Julep site and got a free box automatically. Does anyone know if they'll let me redeem that free box and then a second one next month with this PopSugar code?
The free box code from PopSugar is basically the same one they let you get free anytime already, like you already found. You can only get one free box, and you have to pay a few dollars shipping on the free box usually.
You are signing up for a monthly subscription plan, that is $20 a month, by signing up for the free box. The free box will ship via DHL, and takes up to 2-3 weeks to be delivered (on average). You have to call them and cancel your account by phone (no other way of canceling is accepted), before the 20th of the month, or you need to log into your account and "skip" the monthly selection between the 20th-24th, or you will be charged the $20, even if you have not received the free box yet!
They are iffy on customer service currently, they've grown too big for their britches. The customer service ladies are usually very nice, but they are hard to get ahold of for many people. Often times it is long hold times to speak to somebody, takes several calls to get through. Emails are taking a week+ to get a response back, if any at all. But sometimes you're the lucky duck who gets through right away, so it is a gamble.
I'm not trying to sound anti Julep. I'm a member myself. I just wanted to give a heads up to their reality for you and anybody else not familiar with them. SO many people are on Julep's Facebook whining and complaining about Julep being cheats, when it is really the person didn't choose to read how it works etc before handing over credit card info.