(SPOILERS) July Birchbox partners with Glamour Magazine

[MollyC2153]

Bought something on Thursday. What do I get on Sunday? 20% off email. I feel they do this on purpose.

 

[astokes]

Originally Posted by MollyC2153 /img/forum/go_quote.gif

Bought something on Thursday. What do I get on Sunday? 20% off email. I feel they do this on purpose.

Found in the BB FAQ:



Maybe they will apply it to your order if you call them? Does anyone else know if they will?

 

[sweetiegirlll]

Originally Posted by astokes /img/forum/go_quote.gif

Found in the BB FAQ:



Maybe they will apply it to your order if you call them? Does anyone else know if they will?

Ooh, that's a good idea!  I must have skimmed over that when I was reading the FAQ's.  Thanks for sharing!  I'm waiting for a 20% off coupon too.  

Molly - Love your posts!  You come across as funny and sassy, a great combination. /emoticons/[email protected] 2x" width="20" height="20" />   Anyway, what I wanted to ask you is - was it random that they sent the coupon?  Not an anniversary code?  Because it seems like I've heard of a lot of girls having the same thing happen to them . . . Maybe I should place a small order and then wait for the coupon offer and whammo - use my points and the 20% off to finally upgrade to a Clarisonic.  I have the Olay X brush scrubber thing and I'm thinking that it works pretty good but maybe the Clarisonic is better?  I think I have to wait another 2 months for another anniversary code for the account with all the points, otherwise.  I seem to remember hearing about a 25% off coupon recently, but I can't remember where.  Right now would be a good time for me to use the codes because I'm on an even number - $60 worth so I don't lose any in the process.  Hmm.

 

[MollyC2153]

Originally Posted by astokes /img/forum/go_quote.gif

Found in the BB FAQ:



Maybe they will apply it to your order if you call them? Does anyone else know if they will?

oooo, awesome idea!!!! Thank you Astokes!!!

 

[MollyC2153]

Originally Posted by sweetiegirlll /img/forum/go_quote.gif


Ooh, that's a good idea!  I must have skimmed over that when I was reading the FAQ's.  Thanks for sharing!  I'm waiting for a 20% off coupon too.  

Molly - Love your posts!  You come across as funny and sassy, a great combination. /emoticons/[email protected] 2x" width="20" height="20" />   Anyway, what I wanted to ask you is - was it random that they sent the coupon?  Not an anniversary code?  Because it seems like I've heard of a lot of girls having the same thing happen to them . . . Maybe I should place a small order and then wait for the coupon offer and whammo - use my points and the 20% off to finally upgrade to a Clarisonic.  I have the Olay X brush scrubber thing and I'm thinking that it works pretty good but maybe the Clarisonic is better?  I think I have to wait another 2 months for another anniversary code for the account with all the points, otherwise.  I seem to remember hearing about a 25% off coupon recently, but I can't remember where.  Right now would be a good time for me to use the codes because I'm on an even number - $60 worth so I don't lose any in the process.  Hmm.

haha, thank you Sweetie, I'm honored! I am definitely sassy, and I like to think I'm funny, so I'm glad you think so too! I am, what we call a "b!tchy New Yorker", even though I'm about to go live in New Hampshire with all the beautiful dirty hippie boys. Can I curse on here? What's the rule on that? I also have a touch of ADHD, so I'm wildly amused by myself.

Here's what the email said: "20% off, just for you!" It's on $35+ orders until Tuesday. Hmm. I think another problem for me is that when I spend, I'm spending my points and I'll calculate to see if the 20% is worth spending the extra money. Most of the time, it's not worth it for me. Like I bought my Suki face scrub (omg, love this) and I had $20 in points so I ended up paying $13. I'm not going to go and spend extra money just to get the discount. 

I think this all has to do with BB trying to get more people to shop in the store. They seem to be pushing the store a lot lately.

 

[quene8106]

Originally Posted by MollyC2153 /img/forum/go_quote.gif


haha, thank you Sweetie, I'm honored! I am definitely sassy, and I like to think I'm funny, so I'm glad you think so too! I am, what we call a "b!tchy New Yorker", even though I'm about to go live in New Hampshire with all the beautiful dirty hippie boys. Can I curse on here? What's the rule on that? I also have a touch of ADHD, so I'm wildly amused by myself.

Here's what the email said: "20% off, just for you!" It's on $35+ orders until Tuesday. Hmm. I think another problem for me is that when I spend, I'm spending my points and I'll calculate to see if the 20% is worth spending the extra money. Most of the time, it's not worth it for me. Like I bought my Suki face scrub (omg, love this) and I had $20 in points so I ended up paying $13. I'm not going to go and spend extra money just to get the discount. 

I think this all has to do with BB trying to get more people to shop in the store. They seem to be pushing the store a lot lately.

yup they've been pushing it alright. especially with that letter they posted on their tumblr: http://blog.birchbox.com/post/26991633708/why-does-birchbox-have-a-shop-a-letter-from-the  

 

[MollyC2153]

Originally Posted by quene8106 /img/forum/go_quote.gif

yup they've been pushing it alright. especially with that letter they posted on their tumblr: http://blog.birchbox.com/post/26991633708/why-does-birchbox-have-a-shop-a-letter-from-the  

I left them a NOVEL when they asked for feedback. i never c&ped it here, so I'll do that now!

I like Birchbox, I really do, but there are a few frustrating things.

First, allow for allergies. I understand that you can't cater to everyone, but putting food with nuts into a box is just irritating. I'm allergic to nuts and lavender and this month I had a perfume with lavender and a bar with nuts. I gave them to friends and family, because I understand that you can't accommodate everyone, but it's kind of annoying that the past two months have contained three different samples I can't use (beauty blender cleanser is lavender based too, although I don't have a beauty blender to clean...) I contacted BirchBox and was basically told there wasn't a way to add a note to my profile, and I should just read ingredients. Another company I spoke with actually told me not to sign up for their company, since they didn't feel right taking my money without being able to accommodate my allergies, but that they were in the middle of working on a way to do that and looked forward to seeing what I thought of it.

Second, people seem to complain about getting perfume or nail polish. Maybe you can let people opt out of one product each month, just a simple radio button that says "no perfume" or "no nail polish this month please!" Then people who were complaining about things can control one aspect of their box...

Third, Use the profile to tailor the boxes. If someone doesn't have color treated hair, don't send them a product for color treated hair. Or if you are going to send purple eyeliner to someone with fair skin who likes a classic look, have a video ready to explain different ways to incorporate that new sample into their classic, pale skinned life. Or have multiple tutorials from different people on the same product, like "Here are three different ways you can use that bright eyeliner". But to BB consumers, don't be scared to experiment, and be a little flexible. I was totally unenthused about my sparkly stilla eyeliner in a gold color until I tried it and realized it actually looked very cute!!

Four, Quality over quantity. I'd rather have four really solid products that fit my profile and lifestyle than something like earphones (sweet idea but poor quality product).

Five, Let us use points for more samples. IE if I have $10 in points, let me use that to buy a sample of a few products I would like to try.

Six, Have products in stock. It seems that bb has limited quantities of certain things. Last month I wanted to buy the Dr Jart's BB, but couldn't since it was sold out. If people who have a sample decide to buy the product, and people who wanted a sample but didn't get one decide to buy the product, things seem to run out fast. I'm terrible about delayed gratification, so I end up buying it from Sephora, where I know it's going to be in stock, when I'd rather use my bb points or get points with bb for the purchase.

Seven, BirchBox gets a lot of discussion in forums like Makeup Talk. Have a presence there. Engage with us. Hear what we're saying. Make visible changes. People will respond positively.

I think BirchBox has an awesome idea, it just needs some refining. Moments like this, soliciting feedback in an open forum can be very helpful. It might hurt a little to see all the criticisms, but ultimately it will lead to a stronger company.

 

[Angelalh]

this is my witchy response to birchbox they said it shipped on the 20th... and i emailed them like on the 25th

so did you guys just forget to send out a bunch of packages? because it wasnt actually shipped until the 27th and this email was sent on the 20th

id rather you say oops we messed up than trying to blame it on the "delay in uploading on the shipping carrier website"


On Fri, Jul 27, 2012 at 3:13 PM, Birchbox Info <[email protected]> wrote:
Hi Angela,

  Thank you for writing in and I apologize for the delay in response! 
 
I just checked the tracking information for your July shipment and I can confirm that it has left our warehouse. There is a delay in uploading of the tracking information on the shipping carrier website, however, I can assure you that it is on its way! 
 
We appreciate your patience as your box makes its way to you. Please let me know if I can help with anything else and have a great day!
 
XO,
Nicole

 

[AtomicBunny]

That's seems to be their generic response to everyone. Don't they have real CS people or are they all copy and paste robots? lol

 

[viccckyhoang]

i;m getting mad at birchbox... their customer service is crap now... i tried calling last time but it kept on ringing... yes it was during their work hours... and for emails, I HAVE TO WAIT FOREVER!

 

[AtomicBunny]

Wow, lame! Yeah, I don't really care for how they're blaming the UPS website. Take responsibility for your mistake! Idk, I might see how it goes for August and I might just cancel and seek out another subscription. If there's one thing I cannot stand in a company is bad CS!

 

[Dalylah]

Originally Posted by Angelalh /img/forum/go_quote.gif

On Fri, Jul 27, 2012 at 3:13 PM, Birchbox Info <[email protected]> wrote:

Hi Angela,

  Thank you for writing in and I apologize for the delay in response! 
 
I just checked the tracking information for your July shipment and I can confirm that it has left our warehouse. There is a delay in uploading of the tracking information on the shipping carrier website, however, I can assure you that it is on its way! 
 
We appreciate your patience as your box makes its way to you. Please let me know if I can help with anything else and have a great day!
 
XO,
Nicole

This is the exact email I received. Just a copy and paste job. Someone screwed up and they've been told to cover their tracks.

 

[sweetiegirlll]

Originally Posted by MollyC2153 /img/forum/go_quote.gif


I left them a NOVEL when they asked for feedback. i never c&ped it here, so I'll do that now!

I like Birchbox, I really do, but there are a few frustrating things.

First, allow for allergies. I understand that you can't cater to everyone, but putting food with nuts into a box is just irritating. I'm allergic to nuts and lavender and this month I had a perfume with lavender and a bar with nuts. I gave them to friends and family, because I understand that you can't accommodate everyone, but it's kind of annoying that the past two months have contained three different samples I can't use (beauty blender cleanser is lavender based too, although I don't have a beauty blender to clean...) I contacted BirchBox and was basically told there wasn't a way to add a note to my profile, and I should just read ingredients. Another company I spoke with actually told me not to sign up for their company, since they didn't feel right taking my money without being able to accommodate my allergies, but that they were in the middle of working on a way to do that and looked forward to seeing what I thought of it.

Second, people seem to complain about getting perfume or nail polish. Maybe you can let people opt out of one product each month, just a simple radio button that says "no perfume" or "no nail polish this month please!" Then people who were complaining about things can control one aspect of their box...

Third, Use the profile to tailor the boxes. If someone doesn't have color treated hair, don't send them a product for color treated hair. Or if you are going to send purple eyeliner to someone with fair skin who likes a classic look, have a video ready to explain different ways to incorporate that new sample into their classic, pale skinned life. Or have multiple tutorials from different people on the same product, like "Here are three different ways you can use that bright eyeliner". But to BB consumers, don't be scared to experiment, and be a little flexible. I was totally unenthused about my sparkly stilla eyeliner in a gold color until I tried it and realized it actually looked very cute!!

Four, Quality over quantity. I'd rather have four really solid products that fit my profile and lifestyle than something like earphones (sweet idea but poor quality product).

Five, Let us use points for more samples. IE if I have $10 in points, let me use that to buy a sample of a few products I would like to try.

Six, Have products in stock. It seems that bb has limited quantities of certain things. Last month I wanted to buy the Dr Jart's BB, but couldn't since it was sold out. If people who have a sample decide to buy the product, and people who wanted a sample but didn't get one decide to buy the product, things seem to run out fast. I'm terrible about delayed gratification, so I end up buying it from Sephora, where I know it's going to be in stock, when I'd rather use my bb points or get points with bb for the purchase.

Seven, BirchBox gets a lot of discussion in forums like Makeup Talk. Have a presence there. Engage with us. Hear what we're saying. Make visible changes. People will respond positively.

I think BirchBox has an awesome idea, it just needs some refining. Moments like this, soliciting feedback in an open forum can be very helpful. It might hurt a little to see all the criticisms, but ultimately it will lead to a stronger company.


I think that was a great response to them.  Companies say they want honest opinions on how to change things for the better and you've given them a lot of food for thought without sounding whiny or nagging.  Just good ideas and ways to implement them.  I would love to be able to buy samples through Birchbox.  Don't think they'll let us in the near future, but I'd love to be surprised!  I really do think that they should do something to accommodate those with deathly allergies, this is a life or death matter, people!  Even airlines have stepped up and stopped serving peanuts so as not to endanger the health and life of their passengers.  It wouldn't be that hard, I doubt that there are that many must have beauty supplies that are made with peanut oil and having a few 'non-allergy' boxes without health bars, which are supposed to be an extra anyway couldn't be that hard and would buy them the respect of many people, not just those with allergies but a lot of their customers who have family members with allergies or who just appreciate a company going out of their way to do the right thing.  

Good luck and have fun with the beautiful, dirty, hippy boys!  And I love people who are wildly amusing to themselves, they tend to be the best kind of friends.  You're also an enabler, I've had my eye on that Suki cleanser.  Maybe I can find one in a trade, even a packet sample.  I have a bar of theirs and it smells awesome but I don't use bar soap.

 

[sweetiegirlll]

LOL - did I just say hippy?  Like boys with big hips?  ahahaha  I meant hippie!  Now I'm going to go to sleep chuckling to myself and thinking of hippy boys, is that even possible?  Too funny.

 

[mimosette]

Originally Posted by viccckyhoang /img/forum/go_quote.gif

i;m getting mad at birchbox... their customer service is crap now... i tried calling last time but it kept on ringing... yes it was during their work hours... and for emails, I HAVE TO WAIT FOREVER!

  It wouldn't have  done  you any good had you gotten someone to answer,  as the person I talked to on Wednesday the  25th LIED to me.

I called to ask about the non- trackable tracking # on my first box, as I was leaving town and didn't want the box sitting in my (very hot!) mailbox. The CS said they had had problems with the shipper and were aware, looked up my account, and that my box had indeed shipped on the 20th. That maybe I could get a neighbor to check my mail. B/c my BB should take 5 - 7 business days to arrive. (from the shipping date of July 20th) 

I got home tonight to no package, and manually entered the # in to the UPS site, to see that it was processed and accepted at UPS on the 27th. With an estimated delivery date of Aug. 2.

I'm pissed.

 

[viccckyhoang]

Originally Posted by mimosette /img/forum/go_quote.gif

  It wouldn't have  done  you any good had you gotten someone to answer,  as the person I talked to on Wednesday the  25th LIED to me.

I called to ask about the non- trackable tracking # on my first box, as I was leaving town and didn't want the box sitting in my (very hot!) mailbox. The CS said they had had problems with the shipper and were aware, looked up my account, and that my box had indeed shipped on the 20th. That maybe I could get a neighbor to check my mail. B/c my BB should take 5 - 7 business days to arrive. (from the shipping date of July 20th) 

I got home tonight to no package, and manually entered the # in to the UPS site, to see that it was processed and accepted at UPS on the 27th. With an estimated delivery date of Aug. 2.

I'm pissed.

i'm really sorry to hear that... birchbox customer service is going DOWN HILL! :[

 

[AtomicBunny]

Well, the good news is my box will FINALLY be here today. The bad news is my husband took today off so he's going to find out about my dirty little secret. lol

 

[MollyC2153]

Originally Posted by sweetiegirlll /img/forum/go_quote.gif

LOL - did I just say hippy?  Like boys with big hips?  ahahaha  I meant hippie!  Now I'm going to go to sleep chuckling to myself and thinking of hippy boys, is that even possible?  Too funny.

I have this image of boys with dreads and giant 'child birthing' hips... I ALWAYS type hippy and then stop and look at and it go "well, that looks wrong" and then eventually get to hippie, so no judgement here!!!

 

[MollyC2153]

Originally Posted by AtomicBunny /img/forum/go_quote.gif
Well, the good news is my box will FINALLY be here today. The bad news is my husband took today off so he's going to find out about my dirty little secret. lol

If he asks what the box is, just whip off your top and jump on him and he'll totally forget!

 

[GinaM]

Off topic but I received the larger sample of the Jouer tint in golden in an SS Box.  Up for trade for any hair mask or conditioner.   Thanks!!!