Originally Posted by MadamLeslie /img/forum/go_quote.gif
OK, I'm yet ANOTHER customer who should have received box 15, and instead got box 3. I've been following all of the conversation on here, so I was pretty sure this was going to happen, but I waited until I actually got my box today to make sure. I am BEYOND ticked off. I really, really wanted to try the hair mask I SHOULD have received, and I also wanted to try the mints and the Juliette perfume. Instead, I received the Jouer LMT, Oscar perfume, and Alterna spray. In the past 2 months, I have gotten all of these items from Sample Society. I know that's not BB's fault, but the fact that I waited 4 days, thinking I was going to get 3 products I was excited about, only to find that they were replaced with items I already had, just makes me ANGRY!!! And to add insult to injury, my Jouer is in bronzed. I'm so pale, I've been referred to as a ghost.
My question is - has anybody been offered ANYthing besides next month free? I'm sorry, but I don't care if they give me next month free! All my bills like this go on my mom's cc, and I give her one big check every month. What's $10, really, when you do it that way? I'm calling them Monday, and I'm going to ask if they can at least send me samples of the hair mask or the perfume. I understand maybe not having the whole box lying around to send everyone, but since they're so keen on recycling samples anyway (for months on end!) they should have individual ones that they could send out. TBH, it was THEIR mistake! I have always LOVED Birchbox. Even when other people were complaining, I never felt it worth my time to call them. I even got the mostly empty Dr. Jart the first month they sent it out. I was able to cover my face once, albeit sparingly, so I didn't feel that I needed to contact them for another sample. However, this time, I was just too excited for something that never came. Does anyone else feel this way? I feel like I'm complaining needlessly, but, to me, offering next month free is not enough.