- Joined
- May 10, 2013
- Messages
- 502
- Reaction score
- 161
This happened to me. My package tracking number for April's box initiated but never moved, and was stuck in "pre-shipment" since the middle of April. I had to contact SocialBliss again and again to get them to give me a refund. They told me that they had a problem shipping out the last of the orders, although they didn't seem to know what the problem was. They're out of the purses from April's box, so if you want a replacement box, you'll get a completely different purse. Apparently it's up to the customers without their already paid for merchandise to contact them to find out what's going on. Maybe SocialBliss isn't aware of which tracking numbers have been delivered or not, I don't know. Also they didn't respond to half of the e-mails I sent. I think that "zendesk" customer service software they use might be a little weird.I also have not received my April box. It would be my first box and I'm ok if I don't get the April one but I feel like I got charged for April. Anyone else out there with the same problem? Is it normal to get a box so late?
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