omg, i had the similar experience before from some cheap hair salon that's own by some korean ladies. i've always thought asian, especially korean are good at doing hair simply looking at all the pictures of the asian celebrities. i was so wrong. i only asked to dye my dark brown hair to a medium caramel brown shade..and my hair ended up blonde, platinum blonde! then the lady grabbed another hairdye to pour over my hair and left it under the steamer for another 20 minutes. washed and blow dried, then my hair turned orange. so she grabbed another hair dye, made me sit under the steamer for another good 30 minutes, washed and dried again, my hair then turned to a weird purple-ish, reddish, brown with orange streaks. i don't know how in the hell did she made my hair changes from so many different colors yet none of them seem to be the caramel brown that i asked for. grrrr...my scalp was brutally burnt with giant flakes. i felt so bad for my virgin dark brown hair >.<