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hmm so that email that just went out...at least they are trying? I still don't know if I'm willing to give them another (third? fourth?) chance.
Sindulge Discussion
- Thread starter Pancua
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Help Support Makeuptalk.com forums:
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[SIZE=10.5pt]Got the below email from Sindulge. My consultation was last week, so the 16th doesn't seem too horribly late. At least they are acknowledging their issues![/SIZE]
[SIZE=10.5pt]Dear Monica,
We would like to first thank you for being a Sindulge member. Through all your feedback over the past few weeks, we realize that we have not provided you with the best experience possible. We were caught off-guard by the overwhelming popularity of our program and member sign ups and were not able to provide you with a 100% positive experience. From the technology issues to shipping delays, we sincerely apologize for all the inconveniences and frustrations caused. This was not our intent and we are working as hard as possible to improve our service to you.
We wanted to share with you what changes we are making to give you a better Sindulge experience:
Provide more options for consultations. We understand that you have a busy schedule and will provide more time slots and also an option to complete your consultation via email. We will also be providing the option to skip the consultation and just receive your Sindulgence.
More streamlined web experience. We are making significant improvements to our calendar booking system as well as providing options for rescheduling your consultations.
Improved consultation experience. We are working to provide a more interactive consultation experience as well as showing availability in your time zone automatically.
Improving communication and follow up. We want to be available to address your needs and concerns to make sure we are meeting your expectations. I have personally spoken to many of you via phone and email and would love to receive any feedback directly. I can be reached at [email protected]mailto:[email protected] directly with any questions or comments and will personally respond to each of you.
Improved shipping schedule. Your first bag will be shipped by March 16. Going forward, each bag will be shipped within 10 days of your subsequent consultation. You are welcome to skip the subsequent consultation and still receive your sample bag.
We thank you for trusting us with your beauty and skincare needs and appreciate you being a part of Sindulge. We want to acknowledge and thank you for sticking with us, and to apologize again to those Sindulgers, both current and former, who felt we treated them thoughtlessly. We would appreciate the opportunity to be of service to you and have extended your subscription for another month free of charge to give you a better Sindulge experience.
All of us at Sindulge will work hard to give you the best Sindulge experience possible. Thank you once again for giving us the opportunity to serve you.
Sincerely,
Jaivin and Dinesh
Co-Founders
www.Sindulge.com[/SIZE]
[SIZE=10.5pt]Dear Monica,
We would like to first thank you for being a Sindulge member. Through all your feedback over the past few weeks, we realize that we have not provided you with the best experience possible. We were caught off-guard by the overwhelming popularity of our program and member sign ups and were not able to provide you with a 100% positive experience. From the technology issues to shipping delays, we sincerely apologize for all the inconveniences and frustrations caused. This was not our intent and we are working as hard as possible to improve our service to you.
We wanted to share with you what changes we are making to give you a better Sindulge experience:
Provide more options for consultations. We understand that you have a busy schedule and will provide more time slots and also an option to complete your consultation via email. We will also be providing the option to skip the consultation and just receive your Sindulgence.
More streamlined web experience. We are making significant improvements to our calendar booking system as well as providing options for rescheduling your consultations.
Improved consultation experience. We are working to provide a more interactive consultation experience as well as showing availability in your time zone automatically.
Improving communication and follow up. We want to be available to address your needs and concerns to make sure we are meeting your expectations. I have personally spoken to many of you via phone and email and would love to receive any feedback directly. I can be reached at [email protected]mailto:[email protected] directly with any questions or comments and will personally respond to each of you.
Improved shipping schedule. Your first bag will be shipped by March 16. Going forward, each bag will be shipped within 10 days of your subsequent consultation. You are welcome to skip the subsequent consultation and still receive your sample bag.
We thank you for trusting us with your beauty and skincare needs and appreciate you being a part of Sindulge. We want to acknowledge and thank you for sticking with us, and to apologize again to those Sindulgers, both current and former, who felt we treated them thoughtlessly. We would appreciate the opportunity to be of service to you and have extended your subscription for another month free of charge to give you a better Sindulge experience.
All of us at Sindulge will work hard to give you the best Sindulge experience possible. Thank you once again for giving us the opportunity to serve you.
Sincerely,
Jaivin and Dinesh
Co-Founders
www.Sindulge.com[/SIZE]
I got the same email and they told me my bag already shipped. If it didn't and I have to wait until the 16th, I am going to be very upset. Don't tell your customer something shipped if it didn't, TERRIBLE!!!!
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I think they sent that email out to their entire database because I got it on both emails I'd used to sign up and neither of them has an active subscription.
I actually got the feeling that it was a personalized email by the way they worded things but I think by "you", they mean in general.. All of us would be "you".
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I canceled.
A beauty company founded by two indian dudes is sketchy enough.... but after this thread I'll just take a penny loss.
A beauty company founded by two indian dudes is sketchy enough.... but after this thread I'll just take a penny loss.
Uhm, what? I own a business and ship packages daily. I use mainly First Class and I have never heard of not being able to get a tracking number. Not getting tracking numbers is the worst decision for an online business!!
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Wow, did everyone get that Sindulge email? We all get another month free (to apologize for their rocky start) and our first bags shipped by the 16th, if I read that correctly.
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I also ship packages daily, mostly first class USPS, and delivery confirmation is now included free to the shipper. So there should be tracking numbers! I ship domestic orders via ebay and PayPal, and DC is no exrtra charge. I assume it's also free on all other shipping venues.
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I am having some strange stuff go on....lol I got the your account is active email I think 7 or 8 times now? So far it seems pretty crappy but I honestly think I won't care as long as the box gets here before the end of March and the products are worth 12 dollars to me. I am still trying to hope for the best.
Wait what, did I miss something?
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Yeah that's what mine says too...I wonder how they can afford to do that. As long as I actually GET this month's box i'll stick it out for another free month.
I use a program called Endicia and DC# is FREE. Even if it wasn't, its still smart to pay the 60 cents or whatever it is now to get it.
I have a feeling that he thinks I am someone that doesn't know the shipping and USPS procedure and is just telling me some random crap so I don't question him. If HE doesn't know the procedures then he shouldn't even be doing this!
I have a feeling that he thinks I am someone that doesn't know the shipping and USPS procedure and is just telling me some random crap so I don't question him. If HE doesn't know the procedures then he shouldn't even be doing this!
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I thought I had too. I hadn't read the e-mail fully/closely. It says it the second to last paragraph
"We thank you for trusting us with your beauty and skincare needs and appreciate you being a part of Sindulge. We want to acknowledge and thank you for sticking with us, and to apologize again to those Sindulgers, both current and former, who felt we treated them thoughtlessly. We would appreciate the opportunity to be of service to you and have extended your subscription for another month free of charge to give you a better Sindulge experience."
"We thank you for trusting us with your beauty and skincare needs and appreciate you being a part of Sindulge. We want to acknowledge and thank you for sticking with us, and to apologize again to those Sindulgers, both current and former, who felt we treated them thoughtlessly. We would appreciate the opportunity to be of service to you and have extended your subscription for another month free of charge to give you a better Sindulge experience."
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Mine didn't say anything about a free box 
/emoticons/[email protected] 2x" width="20" height="20" /> I reread three times!
/emoticons/[email protected] 2x" width="20" height="20" /> I reread three times!
OH WOW!! Now I see it:
We would appreciate the opportunity to be of service to you and have extended your subscription for another month free of charge to give you a better Sindulge experience.
Well there's 1 + for them I suppose.
We would appreciate the opportunity to be of service to you and have extended your subscription for another month free of charge to give you a better Sindulge experience.
Well there's 1 + for them I suppose.
Whoops, didn't see your post, sorry!!
That is pretty cool I guess. Unless the box kinda fails but I guess free is free. At least they're somewhat trying.
That is pretty cool I guess. Unless the box kinda fails but I guess free is free. At least they're somewhat trying.
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Maybe they're shipping via parcel post? Shudder. I have no idea if DC is free with that, but I would doubt it. And parcel post would be a horrible way to ship! Unless, like you said , he's just shining us on about no tracking numbers, thinking we don't know any better. Ha!
( I use stamps.com, too, but only for shipping via first class international for my off-ebay web site. I haven't had any experience with them for 1st class domestic in a long time. But if endicia gives DC free with 1st class, then I'm sure stamps.com does, too.)
