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SEPHORA: VIB Rouge

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nope, didn't get it.  Can you post the email here?
here it is...I figured they'd have this event in different locations. I'll never understand Sephora.
400
 
Quote: Originally Posted by Mayrax3 /img/forum/go_quote.gif



It was a 750 point event in nyc but it's full already.
frown.gif

it's full already??? gosh! I wanted to go and I can't believe that omg   :( /emoticons/[email protected] 2x" width="20" height="20" /> I didn't get a chance to call yet bc I'm at work :( /emoticons/[email protected] 2x" width="20" height="20" /> !!!!!!

 
this is actually a great event getting to learn something, free HD blush, gift card, brush and mini setting powder. that's EXACTLY what all rouges should be offered.

this is the first time they're actually offering a good event and GWP for VIBRs. they're probably testing this in NYC? hopefully. sorry for those of you that missed it. i'm glad they're capping it but possibly having every NYC sephora offer it would have been a better deal.

i'm lusting after everything laura mercier so i'll take that event here, please =)

 
I wonder if it is just a local event, it seems like one else got this... *looks like viewing this site on my cell phone is less than ideal :b didn't see all the updated posts. Sorry.

 
I know at first a lot of people had less than stellar experiences with the rouge hotline, but I just had a great one.  I placed an order this morning, and during checkout one of my samples was removed, and it didn't pop up until after I submitted the order.  (I always double check).  I emailed about it and got a pretty rude response from CS, so I decided to call the hotline.  Not only was the rep super nice and did not question me at all, but she also gave me 100 points as an apology.

 
What a nice way to fix that! I have to call because so may of my orders from Sephora JCP aren't showing up.

 
Re-reading this thread and I am realizing something. I think one of the reasons why I love the VIB Rouge program is I'm in Canada (specifically Toronto). So, right off, that free shipping deal suddenly means *a lot* more, as shipping from any US company to Canada is always more expensive than you US-based ladies are used to (I'm an expat from the States, so I know). I've removed myself from countless mailing lists from other companies advertising free shipping for whatever promo/holiday/etc. only to have the fine print almost invariably read "US only". And numerous US companies (like Birch Box) do not ship to Canada at all -- and the ones that do often arrive with customs charges on top that you have to pay on arrival, something Sephora has avoided by partnering with a company that handles their cross-border shipping for them with no additional charge to me at the end. (Of course, that's partly buried in the higher product price points, but hey, it's Canada, we're sadly used to paying 15% or more on top of US prices for everything.) 

Also, as far as Rouge-only access to events goes, I got a Rouge-only gift ticket (plus one for a non-Rouge friend) to the CAFA (Canadian Arts and Fashion Awards) Gala After-Party here in Toronto @ the Royal York Hotel, where we got free full-size BITE lipsticks (I got two, a red that I can't find a BITE dupe for and one that looks suspiciously similar to the newly-launch Rouge-only Lilac color, both labelled 'BITE Loves CAFA'), full makeovers from Sephora Senior Stylists flown in from all over Canada (mine was from Vancouver and was a wizard with a Naked 3 palette), hairstyling by a local partner salons with deluxe Bumble and Bumble samples -- not to mention a free/open full bar & roaming caterers feeding us hors d'oevures. 

And, did anyone else get two large-deluxe/travel-size samples (a Shiseido serum and a Lancome double-ended wand with a lip gloss on one end and mascara on the other) along with the bag of foils in their Chic Week canvas bag, or was that just us north of the border? I've also had Sephora staff in-store toss extra deluxe or fragrance samples in my shopping bag with even small purchases & say 'Thanks for being Rouge." Not to mention that the BITE mini-lippie from 2013 and the SephX polish that is this year's renewal gift are -- gifts. Like they promised we'd get. I count those, given that they are both things I'd at least consider spending 100 points on and don't have to. (Speaking of points, I had trouble logging in to RSVP for that early-access shopping day and I got, without asking, 250 points added to my account as an apology. That's pretty witchin' CS, right there.)

Seriously, I had no idea that other Rouge members in other cities did not have it as good until I started reading the forums & I do not feel that my experience in any way misaligns with the expectations set out. I also qualified at launch, so I did not spend up to get Rouge access and I imagine I'll re-qualify this year, too, without trying, as my aging skin care routine is a bit intense *and* I have flat-out addictions to nail polish and lip products. 

If anything, I'm actually really bummed to learn that so many others are having such notably less-awesome experiences. Open bar parties with free full-size lipsticks for all! C'mon Sephora, let's make Rouge be something we're all *happy* to be!

 

 
If anything, I'm actually really bummed to learn that so many others are having such notably less-awesome experiences. Open bar parties with free full-size lipsticks for all! C'mon Sephora, let's make Rouge be something we're all *happy* to be! Here, here! If our experience with Rouge was any where near that I would have been falling all over my self to reach it again.  
 
Quote: Originally Posted by BSquared /img/forum/go_quote.gif

Oh man.....I don't need perfume but I WANT the escada summer scents in full size. Hmmm.....
DOOO IT!!!

 
Oh man.....I don't need perfume but I WANT the escada summer scents in full size. Hmmm.....
You will smell like vacation!! People will swoon for the tropics nearby you! I have the Escada from last year and those bottles are cute.
 
Quote: Originally Posted by BSquared /img/forum/go_quote.gif

Oh man.....I don't need perfume but I WANT the escada summer scents in full size. Hmmm.....
No one NEEDS perfume, but doesn't Escada frequently discontinue scents? Might as well pick one up while you still can
wink.gif


 
DOOO IT!!!
You will smell like vacation!! People will swoon for the tropics nearby you! I have the Escada from last year and those bottles are cute.
No one NEEDS perfume, but doesn't Escada frequently discontinue scents? Might as well pick one up while you still can ;) /emoticons/[email protected] 2x" width="20" height="20" />
You guys are the best enablers!! :) /emoticons/[email protected] 2x" width="20" height="20" />
 
tHE

Quote: Originally Posted by gemstone /img/forum/go_quote.gif
  I know at first a lot of people had less than stellar experiences with the rouge hotline, but I just had a great one.  I placed an order this morning, and during checkout one of my samples was removed, and it didn't pop up until after I submitted the order.  (I always double check).  I emailed about it and got a pretty rude response from CS, so I decided to call the hotline.  Not only was the rep super nice and did not question me at all, but she also gave me 100 points as an apology
That sounds like the experience I had when I was trying to place an order online and redeem my Rouge Renewal nail polish.  Apparently Sephora can't ship nail polish to Hawaii via USPS because it's considered "Hazmat" since it's flammable.  So I called the Rouge line, and the rep was super apologetic to me, told me that I could redeem it in-store and then offered me 300 points for the inconvenience!  Whoa!  Very happy with that resolution!

 
I just tried now on my laptop, and it showed up at checkout.

Quote:

Originally Posted by kittykerosene /img/forum/go_quote.gif
  It came up for me just now during Checkout on the site, but not on the Perks page. 

Quote: Originally Posted by meaganola /img/forum/go_quote.gif

500-point Rouge-only point perk!



It's only coming up in the app, not on the site.

 
Interesting. I wonder if this is how they decided to solve the issue with the code being used by VIBs. On the desktop site, it shows up on the Beauty Insider page (where they list the benefits and Just for You items). I'm sitting on about 1600 points, and just might bite. Nice to see a solid 5 item 500 points perk again!

 

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