I went in-store last month prior to a vacation, made a big purchase that included $80 fragrance, $50 eyecream, $40 primer, $50 palette and a few other odds and ends. I wasn't even offered a sample at checkout and when I came home found a email for a bag of samples with purchase, valid on that day!
So I fumed inside and here on MUT, then shot off an chat on FB to CS, politely letting them know how sucky that is...they said sorry and told me the manager from the store would contact me in a few days. I let them know I'd be out of town, but would be checking emails. A month passed and I shot another chat on FB letting them know I had yet to hear from anyone.
The next day I get an email from the store manager saying how sorry they are and can she send me something to make up for it. I accepted and really was impressed they offered to send it rather then me having to go into the store! I didn't really expect much in way of samples, but hey they went out of their way...right?
Holy Moly! I'm seriously impressed and grateful for the wonderful items she sent! They were all wrapped in red ribbon too!