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Quote: Originally Posted by Charity1217 /img/forum/go_quote.gif
Has anyone had a order that has been canceled for being out of stock when it's still in stock?
I am Rouge and made a $30 purchase last Friday, and a $28 purchase on Monday. Then I saw the code for the Nirvana perfumes and placed another order on Monday for $2. The following day when the glam glow eye mask was offered as a sample I placed another $2 order. I just received a email saying that last order was canceled. It said "We apologize, but your recent order #XXXXXXXX was cancelled due to one or more items being out of stock." I went back to Sephora.com and re added everything I had before and everything was in stock. I had just bought 2 of the Sephora shower caps and the samples (I didn't add the nirvana code this time). Why would they cancel the order?
I remember this happening when people were being banned but I thought it has stopped. I wonder if Sephora is limiting the less than $XX amount purchases with free shipping by just canceling them with offering excuse or if it was just a quirk. I went ahead and placed a $10 order because I really want to try the eye mask but I am worried about placing small orders again.
I've read about cancelled orders on the Sephora community forums and for the most part it involves Rouge members having their orders cancelled or being banned from ordering online - which sucks because you all are the ones that spend the big bucks! I have flash shipping and I made 6 $1 orders ( I sent them to surprise friends as a little midweek pick up) and they all shipped out with no problems. Based on my experience and the other stories I've heard, it seems to hold up that Sephora is more inclined to cancel Rouge orders that are of small dollar amount. I don't know why other than those with flash paid for free shipping on any order and Rouge members didn't.
Has anyone had a order that has been canceled for being out of stock when it's still in stock?
I am Rouge and made a $30 purchase last Friday, and a $28 purchase on Monday. Then I saw the code for the Nirvana perfumes and placed another order on Monday for $2. The following day when the glam glow eye mask was offered as a sample I placed another $2 order. I just received a email saying that last order was canceled. It said "We apologize, but your recent order #XXXXXXXX was cancelled due to one or more items being out of stock." I went back to Sephora.com and re added everything I had before and everything was in stock. I had just bought 2 of the Sephora shower caps and the samples (I didn't add the nirvana code this time). Why would they cancel the order?
I remember this happening when people were being banned but I thought it has stopped. I wonder if Sephora is limiting the less than $XX amount purchases with free shipping by just canceling them with offering excuse or if it was just a quirk. I went ahead and placed a $10 order because I really want to try the eye mask but I am worried about placing small orders again.
I've read about cancelled orders on the Sephora community forums and for the most part it involves Rouge members having their orders cancelled or being banned from ordering online - which sucks because you all are the ones that spend the big bucks! I have flash shipping and I made 6 $1 orders ( I sent them to surprise friends as a little midweek pick up) and they all shipped out with no problems. Based on my experience and the other stories I've heard, it seems to hold up that Sephora is more inclined to cancel Rouge orders that are of small dollar amount. I don't know why other than those with flash paid for free shipping on any order and Rouge members didn't.