Sample Society

[GinaM]

Originally Posted by calexxia /img/forum/go_quote.gif

I'm wicked confused right now. My Dashboard says "shipping March 5" but no tracking, no email, yada yada. My card info is on file, and my shipping address is correct. I do not show a charge, either in pending or in posted (Although I thought that it had been in there previously). However, my balance added to my available shows a discrepancy of about $24--which would include my Netflix and probably the SS sub. 

 My account said shipped yesterday but no tracking number.  My account had not been charged yesterday either so I called yesterday and customer service said everything was fine and my account looked great and would get a shipping number as soon as it is generated.  My account was charged this morning.  I am not sure what the deal is other than a bunch of technical glitches with their site.  Hopefully, this will get straightened out by the next box.

 

[GinaM]

Originally Posted by GinaM /img/forum/go_quote.gif



 My account said shipped yesterday but no tracking number.  My account had not been charged yesterday either so I called yesterday and customer service said everything was fine and my account looked great and would get a shipping number as soon as it is generated.  My account was charged this morning.  I am not sure what the deal is other than a bunch of technical glitches with their site.  Hopefully, this will get straightened out by the next box.

Oh, and I thought I showed a charge previously about a week or so ago and then it disappeared.  I was officially charged yesterday.

 

[javagirl87]

I e-mailed them a second time last night because I'm having the same issue, but without the pending charge or discrepancy. This Is what they said this morning (since in my e-mail I said I was pretty frustrated...). It was a nice e-mail and I appreciate it. However there is still nothing new going on with my account, hopefully by tonight.

Hi Stephanie,

Thank you for emailing Beautybar.com!  Please accept our most humble apologies for the inconvenience.  Please don't feel that we have forgotten about you.  This past weekend was slightly busier than normal and perhaps this is why you didn't receive a prompt response.  I took a look into your account and see that you are a part of our Sample Society and everything is running smoothly.  We are currently working in having all of these order rightfully and promptly shipped out.  Hope that you are excited as we are because the sample's are a pretty sweet size.

Originally Posted by calexxia /img/forum/go_quote.gif

I'm wicked confused right now. My Dashboard says "shipping March 5" but no tracking, no email, yada yada. My card info is on file, and my shipping address is correct. I do not show a charge, either in pending or in posted (Although I thought that it had been in there previously). However, my balance added to my available shows a discrepancy of about $24--which would include my Netflix and probably the SS sub. 

 

[Diana Mangual]

they sent me a 2nd shipping email this morning...im in ny...so hopefully it comes soon!

 

[GinaM]

Originally Posted by Diana Mangual /img/forum/go_quote.gif

they sent me a 2nd shipping email this morning...im in ny...so hopefully it comes soon!

I am still waiting on my first!  I don't really care if I get one or not.  I just want the dang box!
 

 

[Playedinloops]

Originally Posted by calexxia /img/forum/go_quote.gif

I'm wicked confused right now. My Dashboard says "shipping March 5" but no tracking, no email, yada yada. My card info is on file, and my shipping address is correct. I do not show a charge, either in pending or in posted (Although I thought that it had been in there previously). However, my balance added to my available shows a discrepancy of about $24--which would include my Netflix and probably the SS sub. 

They told me that they had so many shipments for SS, they couldn't get them all on the truck yesterday and that we should be expecting it today but we'll see!

 

[yanelib27]

So I called Beauty Bar again and explained the siuation they said not to worry it is all ok on my account and she apologized for the hassle of talking with my bank and even issued a 5.00 credit on my account, which I hope I will be able to use with the 15.00 credit for this months box. So I am sitting tight and patiently waiting for my shipment confirmation. I will be upset if I dont get that today. I really do not want to call them again agh

 

[sprite9034]

So my account has gone through what everyone else's has, except I haven't received any emails/ shipping info/ a new dashboard screen showing what was shipped. My bank account had a $15 hold on it for BeatyBar.com for about 4 or 5 days, and now the hold is gone but I also haven't been charged.

I emailed them, and got a prompt response. They said that my account is fine, and that I won't be charged until my order ships, but also that my delivery date is still March 7.

I wrote them back, asking if they were planning on overnighting the package to me- If I haven't been charged yet, they're east coast, and I'm in Colorado, how else will it get here by tomorrow?

 

[CaliMel]

I'm in the same boat too. My dashboard doesn't say anything was shipped yet, just "your box will ship March 5th!" 

My CC info is in my account, and has been the whole time, but I haven't had any charges from them, and there aren't any pending either. 

 

[Playedinloops]

It sounds to me like they are just behind, and will get our tracking numbers out to us today or this week. We all know that most subs aren't able to ship EVERY box in one day. 

 

[zadidoll]

Originally Posted by Playedinloops /img/forum/go_quote.gif

It sounds to me like they are just behind, and will get our tracking numbers out to us today or this week. We all know that most subs aren't able to ship EVERY box in one day. 

Having seen how MyGlam's warehouse does it - yeah, those boxes goes out in waves.

 

[yanelib27]

they told me I should get mine by Thursday since it will ship today /emoticons/[email protected] 2x" width="20" height="20" />
 

Originally Posted by sprite9034 /img/forum/go_quote.gif

So my account has gone through what everyone else's has, except I haven't received any emails/ shipping info/ a new dashboard screen showing what was shipped. My bank account had a $15 hold on it for BeatyBar.com for about 4 or 5 days, and now the hold is gone but I also haven't been charged.

I emailed them, and got a prompt response. They said that my account is fine, and that I won't be charged until my order ships, but also that my delivery date is still March 7.

I wrote them back, asking if they were planning on overnighting the package to me- If I haven't been charged yet, they're east coast, and I'm in Colorado, how else will it get here by tomorrow?

 

[sprite9034]

Originally Posted by sprite9034 /img/forum/go_quote.gif

So my account has gone through what everyone else's has, except I haven't received any emails/ shipping info/ a new dashboard screen showing what was shipped. My bank account had a $15 hold on it for BeatyBar.com for about 4 or 5 days, and now the hold is gone but I also haven't been charged.

I emailed them, and got a prompt response. They said that my account is fine, and that I won't be charged until my order ships, but also that my delivery date is still March 7.

I wrote them back, asking if they were planning on overnighting the package to me- If I haven't been charged yet, they're east coast, and I'm in Colorado, how else will it get here by tomorrow?

I'm okay with them being behind, as long as they have a clue.

The first email back:

"Thanks so much for your email.  In essence our system is set up so that funds are held when an order is placed and the actually charge is not made until the order leaves our fulfillment center.  This order is scheduled to be delivered on the 7th of March in which your card will be charged.  No worries your order is safe and sound and being processed as we speak. I hope this helps."

I sent my 2nd email, asking if they were overnighting- During that time, they charged my card. So this was my second response:

"Thanks for writing back. I do apologize for the confusion. Your order was set up for shipment yesterday, which is why you were charged. However, a bit of a glitch in our system caused an unforeseen delay, so your order will not be arriving tomorrow. As soon as it does ship out, you will receive an email with tracking information. Again, I am sorry for any inconvenience this may have caused you. If you have any other questions or concerns, don't hesitate to reach us."

 

[Dena Fletcher]

UPS still isnt showing my tracking # as active..  and it is to arrive tomorrow..  i hope it makes it!  anyone else have any trouble?

 

[GinaM]

Originally Posted by Dena Fletcher /img/forum/go_quote.gif

UPS still isnt showing my tracking # as active..  and it is to arrive tomorrow..  i hope it makes it!  anyone else have any trouble?

 I spoke with customer service bc I still haven't received any shipping notification and account says it is expected to arrive tomorrow.  She said that it could take up to seven days from that date.

 

[Hippo]

Hi!  I just joined the group so I could let you know the same thing happened to me - random appearance of Vogue magazine for a year.  This happened about a year ago and I still have no idea why - but hey enjoy the free magazine!  

 

[mariadolce1978]

part of me wants to know and the other doesnt 

 

[sky595]

At least you girls got Vogue. Once I got THREE YEARS of Town and Country, and once I got a year of Better Homes and Gardens randomly. Even after contacting them, they still kept sending it. No bill, no nothing. So weird.

Originally Posted by Hippo /img/forum/go_quote.gif

Hi!  I just joined the group so I could let you know the same thing happened to me - random appearance of Vogue magazine for a year.  This happened about a year ago and I still have no idea why - but hey enjoy the free magazine!  

 

[Dena Fletcher]

hmmmmm..  changed again..   got a second email JUST now.. 

Dear dena fletcher ,

Sorry to keep you waiting! Your order has been packed and shipped. Please forgive us for the delay. Your order is scheduled to arrive by 8pm Mar 08. You can track the progress of your shipment by clicking the tracking number link below.

Originally Posted by Dena Fletcher /img/forum/go_quote.gif

UPS still isnt showing my tracking # as active..  and it is to arrive tomorrow..  i hope it makes it!  anyone else have any trouble?

 

[Dena Fletcher]

figures i just bought one of these.. and i am getting a purse size perfume...  seems the subs are either one step ahead of me or i am one step behind....  

http://us.travalo.com/4ml-perfume-atomiser.html