PopSugar Special Edition Resort Box

[QuixoticGirly]

Quote: Originally Posted by MoiSurtout /img/forum/go_quote.gif
  Actually, I think we should demand the specific, detailed reason for the delay. It'll be days before anyone gets a box, and I'm dying for a spoiler. If it's something like, 'the saltwater taffy was insufficiently salty' or 'we're still working out greencards for the cabana boys', then at least we'd know what we're getting.

Quote: Originally Posted by TheNewMrsRivers /img/forum/go_quote.gif
  totally thinking of the poor shipping guys who are wrapping a small amount of pink tissue paper around the cabana boys & putting the sticker on as a finishing touch
Bahahahaaaahahaaa....I was already laughing, but then "small amount of pink tissue paper...& sticker" pushed me over the edge...Hahahaaaa!

 

[jbird1175]

Sooo, now that we have aired our grievances about the shipping of this box... let's get back to obsessing what could be in the box /emoticons/[email protected] 2x" width="20" height="20" />

I know a lot of good things come in small packages but I am still wondering WHAT else in the world could be in this box besides the turkish towel and the bracelets? I believe someone mentioned sending out discount codes or perhaps a voucher for an item so I'm wondering if that's it. Wouldn't it be great if instead of sending something that is size specific, they sent a voucher for something where you could choose your own size? Hmm....

OR will the boxes that have NOT been shipped out, ship out at a heavier weight now that we know that our shipments are being delayed due to the arrival of an item from a manufacturer? This reminds me of the FabFitFun incident with the Bliss Foaming Cleanser... anyone remember that? 

 

[feisty1]

I wondered the same thing. Not sure but it seemed after someone made the inquiry to them about the weight of the box, we received the email a day or so later. I love the idea of a voucher. Then maybe we could pick size and color /emoticons/[email protected] 2x" width="20" height="20" />

 

[Sadejane]

Quote: Originally Posted by hazeleyes /img/forum/go_quote.gif
  I pried a little more from their first reply, this is the second response I got:

"Please know that our apologies are sincere as we have stated and understand why this is an inconvenience. Our intent isn't to make you feel cheated, but per our previous emails, we are waiting for one product which is the cause for the delay. This issue was not foreseen, but as soon as we were able to notify you, we did. Please let us know if you have any additional questions and we'd be more than happy to assist.

Best,

POPSUGAR Support"
Psshhh, looks like I'm just going to have to suck it up and wait!

Wow. Defensive much, Popsugar?  What a derogatory tone they took with you and I don't think their response is professional.   Statements like "as soon as we knew we told you" and "as we have stated", etc.  I'm actually ok waiting a few more days for the box (even if means I don't get it before I leave on vacation), but they should have just been honest with people from the beginning and admitted they were waiting on a vendor.  Trying to sugarcoat it and spin it as though they're actually doing *us* a favor only made the problem worse.   Thank you for posting their reply to you . . there's a bit of arrogance, a lack of empathy, and no initiative to try and make it right by their customers.   

I remember when FabFitFun had an issue with double billing people.  I felt like they were very honest and proactive in their response, I totally didn't expect them to do anything else but give me the truth (which they did). The second charge was removed right away and it didn't cause any type of problem for me.  But they still threw in one extra (I received an Orly nail polish) for everyone who had been double billed.  A simple gesture, but it showed me they really value their customers.

That being said, I can't wait to see what we get in the box.  I'm trying to think what else could round out a Resort Box and all I can think of are sunglasses (but those were in a box last year) or a floppy hat (also in a box last year).   Didn't they ask for shoe sizes when we ordered? (I can't remember now!)  Maybe a nice pair of sandals or some sunscreen.   

 

[sarahinnola]

Wow. Defensive much, Popsugar?  What a derogatory tone they took with you and I don't think their response is professional.   Statements like "as soon as we knew we told you" and "as we have stated", etc.  I'm actually ok waiting a few more days for the box (even if means I don't get it before I leave on vacation), but they should have just been honest with people from the beginning and admitted they were waiting on a vendor.  Trying to sugarcoat it and spin it as though they're actually doing *us* a favor only made the problem worse.   Thank you for posting their reply to you . . there's a bit of arrogance, a lack of empathy, and no initiative to try and make it right by their customers.    I remember when FabFitFun had an issue with double billing people.  I felt like they were very honest and proactive in their response, I totally didn't expect them to do anything else but give me the truth (which they did). The second charge was removed right away and it didn't cause any type of problem for me.  But they still threw in one extra (I received an Orly nail polish) for everyone who had been double billed.  A simple gesture, but it showed me they really value their customers. That being said, I can't wait to see what we get in the box.  I'm trying to think what else could round out a Resort Box and all I can think of are sunglasses (but those were in a box last year) or a floppy hat (also in a box last year).   Didn't they ask for shoe sizes when we ordered? (I can't remember now!)  Maybe a nice pair of sandals or some sunscreen.   

It just depends on the situation. I recently had an awful experience with FabFitFun where they screwed up one box order three ways, lied to me twice, and couldn't even get a box to me in an expedited fashion- even though they told me they would. I've subbed to Popsugar for a year, ordered every single box they've put out in that time, and never ever had a problem with them. So bottom line- no ones perfect, lol.

 

[sparklesgirlxox]

Quote: Originally Posted by sarahinnola /img/forum/go_quote.gif


It just depends on the situation. I recently had an awful experience with FabFitFun where they screwed up one box order three ways, lied to me twice, and couldn't even get a box to me in an expedited fashion- even though they told me they would. I've subbed to Popsugar for a year, ordered every single box they've put out in that time, and never ever had a problem with them. So bottom line- no ones perfect, lol.
I stopped fabfitfun due to problems with the box and  bad customer service. I have had good experiences with popsugar with damaged or missing items.

 

[ashleygo]

I imagine the tone of Pop sugar's email is because they have thousands of people repeatedly asking the same question to which they have answered to the best of their ability without outing somebody. As someone is customer service I know sometimes I get snippy. I am human just like the employees at pop sugar. I feel bad for those who wanted the box before a vacation, but this doesn't diminish my love for Pop Sugar. 

As for what's in the box, I have no idea. I do know what's not in the box, a candle and a book. I just can't wait to open it up and get a surprise.

 

[lauradiniwilk]

I already know my box is held up...I can't handle another day without spoilers.  The suspense is killing me!  SOMEONE GET YOUR BOX TODAY!!!!

 

[norfolkaa]

realistically this box contains:

bracelets based on website total value 148.00

towel 50

that is 198.00, only about 50.00 left to spend

i am guessing that gold travel journal which was about 25-30 that i previously posted

someone else posted a picture on a travel toiletry set from anthro, that is also a freebie on planes ?15

and a food item

and we are pretty close to the 250 promised value and the correct number of items- usually around 5 and is also correct for the weight of the box

curious to see others realist lists... sorry guys, cabana boys cost way more than 250 and are definitely more than 1.7 lbs /emoticons/[email protected] 2x" width="20" height="20" />

 

[lauradiniwilk]

Quote: Originally Posted by norfolkaa /img/forum/go_quote.gif
  realistically this box contains:

bracelets based on website total value 148.00

towel 50

that is 198.00, only about 50.00 left to spend

i am guessing that gold travel journal which was about 25-30 that i previously posted

someone else posted a picture on a travel toiletry set from anthro, that is also a freebie on planes ?15

and a food item

and we are pretty close to the 250 promised value and the correct number of items- usually around 5 and is also correct for the weight of the box

curious to see others realist lists... sorry guys, cabana boys cost way more than 250 and are definitely more than 1.7 lbs /emoticons/[email protected] 2x" width="20" height="20" />

I think that people are overvaluing the bracelets, since the Jessica Alba stack has 2/3 of the same ones and it's only $100.  I'd say they are $125 at best, which means we have $23 more to play with.  At least I hope.  If not, I demand a pocket sized cabana boy.  Lightweight and easier to hide from the husband.

 

[Shauna999]

pocket size cabana boy....Hmmmm sign me up!! 

 

[Shauna999]

I was thinking maybe a cute pair of havaianas -  I like the new Mara Hoffman design.  Flip Flops to me are total relaxed resort wear.  Will go perfect with the towel   BRING ON THE SPOILERS!!

 

[nicolispicoli]

I'm not trying to hate on those bracelets or anything, they are definitely not why I ordered the box, but $148 retail? I would be wicked pissed if more than half of the box value was taken up with those bracelets. I wouldn't pay more than $20 for a set like that.

 

[ashleygo]

Quote: Originally Posted by Shauna999 /img/forum/go_quote.gif
 

pocket size cabana boy....Hmmmm sign me up!! 
and a mini blow up pool just the right size to dip one hand in

 

[SarahM82]

First time poster here! I normally just stalk your thread to find out spoilers because I'm never patient enough to wait for my box to arrive.

Seriously though: if those bracelets account for half of the value of our box I'm going to be annoyed. No way would they do that. Too many people would be upset. I haven't seen a special edition box yet that seemed really worth it but after all the snow we've had this year I jumped on the "resort box". I'm dreaming of smells of coconut and  plumeria... coral painted toes... beach sack big enough for a book, towel and water...and perhaps a coupon code for a photo book to hold our summer pictures.

Sidenote: I'm in MD. My box has been in the same location, Sac CA, for 2 days now /emoticons/[email protected] 2x" width="20" height="20" />

 

[Kerryliz]

Quote: Originally Posted by nicolispicoli /img/forum/go_quote.gif
  I'm not trying to hate on those bracelets or anything, they are definitely not why I ordered the box, but $148 retail? I would be wicked pissed if more than half of the box value was taken up with those bracelets. I wouldn't pay more than $20 for a set like that.

I agree! They don't look very expensive to me.... kind of look like they'll pinch my arm hair lol. I'll be pretty bummed if that's where the bulk of the value went

 

[TheNewMrsRivers]

Guys we aren't thinking rationally here. Clearly the voucher is for a cabana boy so we can choose our own size. WINK WINK

 

[mags36]

First time poster here! I normally just stalk your thread to find out spoilers because I'm never patient enough to wait for my box to arrive. Seriously though: if those bracelets account for half of the value of our box I'm going to be annoyed. No way would they do that. Too many people would be upset. I haven't seen a special edition box yet that seemed really worth it but after all the snow we've had this year I jumped on the "resort box". I'm dreaming of smells of coconut and  plumeria... coral painted toes... beach sack big enough for a book, towel and water...and perhaps a coupon code for a photo book to hold our summer pictures. Sidenote: I'm in MD. My box has been in the same location, Sac CA, for 2 days now /emoticons/[email protected] 2x" width="20" height="20" />

Agreed! I'm in MD also and mine must be hanging out with yours! I want to know what's in the box!!!

 

[TheNewMrsRivers]

Hmmm... So maybe a Cuyana (sp?) code? Flip flops -- can't have enough of those. Travel voucher? Discount code? Fresh products? Massage/spa discount?

 

[SarahM82]

Remember the margarita mixes they sent last year?

Hope they're not taking up room in this box but I want a margarita. Right now. With a cabana boy.