Popsugar Must Have October 2014 *May Contain Spoilers*

[shadowcat78]

I got my box today and what did I do? Ordered a gift box with the MSA code. No, lesson not learned. I think I'll have less frustration since the contents will make great holiday gifts and I'm not so anxious to get them before halloween (the nail decals, sheesh. So stinking cute and I really hope everyone gets theirs before halloween so the decision is theirs on whether to use them or not).

What is the MSA code?

 

[lauren2828]

I need the help of the MUT girls this month!

I cancelled my PopSugar account back in September. I got charged for the October box anyway. After numerous emails to popsugar and NO response, I finally contacted my bank who credited me the $39.99 charge. Today, I received my popsugar box in the mail! Do I return to sender? Is there any way to get in touch with PS and make sure that I dont receive anymore boxes? Any advice would be appreciated!

Last May they charged me and sent me a box, even though I canceled before the month. I contacted customer service, luckily for me they weren't swamped, and they refunded my money and told me to keep the box because it was their mistake. I was so pleased with how they handled it I decided to resubscribe /emoticons/[email protected] 2x" width="20" height="20" /> It's unfortunate that they are having all these problems this month.

 

[lauren2828]

I got my box today and what did I do? Ordered a gift box with the MSA code. No, lesson not learned. I think I'll have less frustration since the contents will make great holiday gifts and I'm not so anxious to get them before halloween (the nail decals, sheesh. So stinking cute and I really hope everyone gets theirs before halloween so the decision is theirs on whether to use them or not).

Me too! The things in this box will make great Christmas gifts, minus the Halloween decals and the malt balls - I couldn't resist with that $10 off code with a necklace from MSA!

 

[jebest]

Did anyone win the jewelry yet?

 

[LabiosRojos]

Just checked Fed Ex and finally tracking is available for the Oct box with an ETA of Mon 10/27. So for all of you still waiting check your Fed Ex!!. There was nothing there yesterday and today all the tracking is there. /emoticons/[email protected] 2x" width="20" height="20" />

 

[Tinyytiff]

Why not?  It let me sign up and I live in an apartment.  

 It keeps saying the address I'm giving is a buisness residence, and it needs to be a home residence?

 

[nikkicorleone]

Thinking about unsubbing for November and waiting for spoilers to see if I end up liking it.

I still have NOT received any tracking information, nor has my box shown up magically on my porch. My cousin got her box yesterday and we live 15mins away from each other and she wasn't impressed with her box -__-

I should just take hers because if my box NEVER shows up, I'm going to demand a FREE Neiman & Marcus box. Lol, jk, I can only dream.

But I do think people who struggled with October should get a discount/coupons on the N&M, Holiday LE or any upcoming monthly box because this is ridiculous.

 

[popwhat]

Mine came yesterday even though fed ex said it was coming next week..... I guess this box is OK.  The frame is smaller than I imagined and the candle was bigger.  This is only my second box so I don't have much to compare it to.  I think I like September better though!

 

[feverof103]

I still do not have tracking.  My Fedex says I'll get it next Thursday.  Boo.  This is a mess. 

 

[Sheydan]

I was charged on October 3rd and still no box. Should I be worried? Too late, I'm worried....

 

[Traci Ann]

And now the Lisa Sugar email saying there are delays, but they are working on it, and a new cs email!

 

[maenad25]

For those still waiting, I live in the Bay Area and received my box yesterday. I was charged on October 17th.  I didn't receive any tracking email until yesterday. The same day the box showed up.  I like the stuff in the box but the whole thing was really anticlimactic at this point.

 

[glitterhips]

I still have not been charged. I know that the CC info they have on file works because I was able to purchase the NM box with it.

I am really frustrated at the way that they treat their customers. I have been told 3 times that my account issues have been resolved, and clearly they have not been.

The person that monitors the Facebook page deleted one of my comments. Clearly, they keep our credit card information on file. The fact that they cannot bill properly disturbs me. I requested that my credit card company reissue my card. I don't want to suddenly start seeing PopSugar charges.

I am really disappointed in how they have treated their customers. Deleting Facebook comments does not resolve the issue. Closing Support tickets without resolving the issue only upsets customers.

What do they think we are going to do with Halloween items after Halloween? I doubt they will have my billing and shipping worked out AND have the box to me by Halloween. They don't seem to be looking at this from a customer's perspective.

Wonder if they have the same people working on their site that worked on the Obamacare one. Same lack of thought about customers.

My reason for this post is just to make everyone think about their credit card information and how it is being handled. It is really easy to request a reissue. This is the time of the year when hacking and theft are high. Please be careful.

 

[mstlcmn]

I used my BJB code to get a pair of socks for my husband. The socks were on sale for $5, and shipping was like $14! The code worked for $20 off (not $40) when used that way, but I wasn't interested in trying the express box, so hey, free pair of socks works for me! One stocking stuffer down  

I ordered some socks too and today they cancelled my order  /emoticons/[email protected] 2x" width="20" height="20" />

 

[melanie0971]

Finally got tracking! My box is scheduled for delivery on Halloween. Maybe just maybe I'll get to use those decals...

 

[Jessica Sharon]

I asked them if I don't receive my box by november what to do, they said they would resolve it. I am a little peeved that i have to wait on them to cancel my monthly sub because it isn't showing on my profile and its been over a week.

 

[mochamom25]

I had unsubscribed after the September box and then purchased the October box as a gift for myself using a $10 coupon code. Despite being in California, I actually wasn't charged tax on this one.

Despite signing up for FedEx and USPS alerts, I was not notified in advance that my box would be arriving today. I never received a tracking email, nor did I receive one of the earlier "boxes are shipping late" emails. 

My take on the contents:

Nail Decals... we don't celebrate Halloween so not thrilled. My daughter can use the chevron pattern or polka dot pattern though.

I wasn't thrilled with the scent of the soap bar, but it is a nice size. 

The socks will be gifted to my MIL since she loves animal print (and I hate it).

The frame will probably be used for a gift, along with the candle. I'm actually thinking the candle, frame and soap could be a housewarming gift for a friend.

The eyeliner I am excited about, and I am sure my kids will eat the malt balls.

The BJB coupon... not excited about. I love designer denim but for a subscription service based on denim, you'd think inseam would be very important for them to know. I am tall and have a crazy long inseam, so I am not sure if they'd have anything for me really.

The Marchesa Voyage coupon... not excited. That stuff (while lovely) is crazy pricey. A 25% off code is still too steep for me.

Dean & Deluca coupon... not excited.

Progresso contest... I signed up and would love to win.

 

[naturalactions]

I ordered some socks too and today they cancelled my order /emoticons/[email protected] 2x" width="20" height="20" />

Same here. Except I ordered a shirt for my husband. At first I thought it was cancelled because it was out of stock, but since other orders have been cancelled I wonder if they will cancel all orders who used the coupon on something than the sub service. It's annoying they didn't offer any explanation, but no big deal I guess.

 

[Teach22]

So the weirdest thing just happened my doorbell just rang and there was the delivery man with a massive box that I had to sign for.  It was from Blue Jean Bar Express, umm I started filling out the profile last week but my coupon code did not work so I stopped (no cc info was ever entered) I emailed them and pop sugar (still haven't heard from PS) I got an email sunday from a stylist wanting me to enter my cc info (i did not) so she could ship the box and had a few style questions.  She said she  was forwarding my question about the code to someone and they d be in touch shortly.  Never heard a word back.  So they shipped me a box without ever confirming it( I just checked all my email and spam folders nothing).   The box is huge and has a nice big hole in the top (like a big rip... not supposed to be there) inside is a  cloth  bag that kind of looks like a laundry bag filled with piles of clothes that i guess are supposed to match but they don't really all go together.  They sent me $1,411 in clothing (14 items) are they kidding me.  First up not one things is the size I indicated and 2 I do not need or want $200 blouses and $211 jeggings. In the price preference part i put the lowest price possible i think it was like $49 the only things even close to that price are plain see-thru white tanks and tees.  Its so weird I m not even trying anything on just sending the whole box back but there are no return instructions.  I m very confused.  Did anyone else experience this.  What am I supposed to do with this massive box,  there is no return label (and the original box has a big hole /tear in it).  This month has just been bizarre what the heck is going on?!

*Right after I posted this I get an email from the CEO saying 

I see you just received your box. Please let us know if there is anything we can do to help in the way of providing additional sizes and or styles. 
 
I m so annoyed they just sent box out with confirming it or letting me know anything.

 

[moonandsun]

Hi everyone! I'm new here and I'm on my second PopSugar box. I was happy with it - got it by surprise (no tracking) and the contents are all usable or giftable. I got it with a RueLaLa code so I'm not sure if I would have been over-the-moon if I had paid full price. I did get a cancellation on a Blue Jean Bar order (a couple of pair of socks) - lame! Looking forward to Nov /emoticons/[email protected] 2x" width="20" height="20" />