PopSugar Must Have November 2014 *May Contain Spoilers*

[I'm so addicted]

This is happening to me too. I really want the November box so I'll be really upset if I don't get it. I think we'll be fine because new subscriptions still say they start with the November box, but I want to try to call CS today and make sure. Hopefully I'll have the time... I'll let you know what they say if I call!

CALL?!?!?! They have a CS number?????? Please do share!!

 

[jbird1175]

I am confused... I logged into my account and see my October box order but do not see anything for November. It says my next order/shipment is December. But... they charged me on 11/12. Umm, huh? 

 

[boxesandboxes]

I am confused... I logged into my account and see my October box order but do not see anything for November. It says my next order/shipment is December. But... they charged me on 11/12. Umm, huh? 

that means they shipped it already

 

[melanie0971]

I'm with you ladies!

same here :-(

 

[jbird1175]

that means they shipped it already

Really? I didn't think it had b/c the backdoor shipping thing didn't work on FedEx. Am I missing something? I haven't received a shipping notice from PS either. 

Thanks for the clarification @! 

 

[LabiosRojos]

Please anyone...Does any of you ladies know what it means when your credit card cannot be removed, even after you cancelled?? Pretty please... /emoticons/[email protected] 2x" width="20" height="20" />

 

[boxesandboxes]

Really? I didn't think it had b/c the backdoor shipping thing didn't work on FedEx. Am I missing something? I haven't received a shipping notice from PS either. 

Thanks for the clarification @! 

check out their FB page - people are constantly asking...

 

[kristab94]

FWIW - I got zero response for two weeks on their "Contact Us" email.  So I tried Facebook (which I don't even have, had to use my husband's log in) and got a response fairly quickly.  Two of item items were broken/unusable from the October box and they are sending replacements for them both.

 

[I'm so addicted]

FWIW - I got zero response for two weeks on their "Contact Us" email. So I tried Facebook (which I don't even have, had to use my husband's log in) and got a response fairly quickly. Two of item items were broken/unusable from the October box and they are sending replacements for them both.

now this Piscesme off.. I ddon't have FB but I did just check and apparently they're getting back to everyone when they contact them through facebook but they can't respond to my 11 emails come on I give up I'm done

 

[MET]

I'm so addicted, on 17 Nov 2014 - 2:45 PM, said:now this Piscesme off.. I ddon't have FB but I did just check and apparently they're getting back to everyone when they contact them through facebook but they can't respond to my 11 emails come on I give up I'm done

Exactly right!  I've been sending an email every few days and no responses - I don't have (nor want) FB so that means I'm out of luck.  Here's what I have to say to Lisa Sugar - "take this box & shove it".  I'm done with this Company.

 

[Brittany13]

Anyone else think if they just sent out a mass email telling people that the reason November dosnt show on their account is because it has shipped ,customer service would be a lot less overwhelmed. There Facebook is covered with upset people wondering why November isn't showing. I don't blame them as it dosnt make sense and it could be possible they really do have an account problem but they could save so much freakin time just sending out an update regarding the new site. Just had to rant a little. Ugh. Maybe I'm wrong but anyone else agree?

 

[LabiosRojos]

After reading others were getting responses via FB, decided to send a pm.  I mentioned not been able to remove my CC info, not receiving my box, no response to e-mails, showing Dec, not Nov as next shipment.  Just got a pm back. This was the response...'Customer support is currently reviewing these issues, and will get back to you shortly'. On a positive note got Fed Ex tracking for my Nov box. So, for everyone dealing with any of the above mentioned issues...your box should be on its way! /emoticons/[email protected] 2x" width="20" height="20" />

 

[normajean2008]

Exactly right!  I've been sending an email every few days and no responses - I don't have (nor want) FB so that means I'm out of luck.  Here's what I have to say to Lisa Sugar - "take this box & shove it".  I'm done with this Company.

Normally on Facebook, all they will say is to email/contact customer service, make excuses etc.  They don't normally solve many questions or problems that route.  It is just recently this week that has changed some.  

((contacting customer service via Facebook is the only reason I made a Facebook account to start with too))

 

[normajean2008]

Anyone else think if they just sent out a mass email telling people that the reason November dosnt show on their account is because it has shipped ,customer service would be a lot less overwhelmed. There Facebook is covered with upset people wondering why November isn't showing. I don't blame them as it dosnt make sense and it could be possible they really do have an account problem but they could save so much freakin time just sending out an update regarding the new site. Just had to rant a little. Ugh. Maybe I'm wrong but anyone else agree?

I agree with you, but that excuse they're giving people about nov turning to dec because it has shipped is a crock of bull though.  My account info switched to saying next shipment Dec a week and a half ago.  I just now got tracking email this afternoon, and all tracking says is a label was created.  If they'd have mailed it when it switched like they claim is going on, I'd have my box already.  

I think really when it switches over to say Dec, it probably means they've processed your order, not that it has shipped/is on its way.  I feel bad for all the people that wont get their boxes again until after Thanksgiving/beginning of Dec.   /emoticons/[email protected] 2x" width="20" height="20" />  

 

[LabiosRojos]

True, my account switched over from Nov to Dec sometime last week, and just this afternoon I got Fed Ex tracking which says label was created this morning. Nothing to do with me contacting them via FB, as the label was created before I contacted them.

 

[ikecarus]

True, my account switched over from Nov to Dec sometime last week, and just this afternoon I got Fed Ex tracking which says label was created this morning. Nothing to do with me contacting them via FB, as the label was created before I contacted them.

Oh that gives me hope! My account just switched over to Dec so hopefully this means I'll get Fed Ex tracking soon. /emoticons/[email protected] 2x" width="20" height="20" />

 

[hilaryrose90]

I'm actually vaguely impressed - my box has already been handed over to FedEx! It was less than 24 hours since the info was sent, significantly shorter than the usual 5 or 6 days. I haven't gotten any tracking info from PS, and it's been five days since my "next shipment" changed from Nov. to Dec. I'm excited to get my box and start thinking about December. I really hope they get some of these issues sorted out next month, even though I'm still not thinking about canceling. I understand why many of you are, but for the time being I'm still decently happy with the service.

 

[miniminiluv]

I am confused... I logged into my account and see my October box order but do not see anything for November. It says my next order/shipment is December. But... they charged me on 11/12. Umm, huh?

This happened to me too , I didn't think I was getting November's box but just got a shipping email that it's on the way : >

 

[gingerjenny]

What is everyone getting with the tinyprints code? Everything seems so expensive on their site

 

[TheaC]

I found out why I got charged twice, they sent me two boxes instead of one.