PopSugar Must Have Luxury Edition Box

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Originally Posted by Schmootc /img/forum/go_quote.gif

I was in Vegas over the weekend and used my silver mesh purse. It is in fact an excellent Vegas purse. I was a little surprised at how well that mesh conducts heat though - it was warm after sitting in my lap for not very long. Tried the soap, it's okay, but I'm not super impressed with the Mediterranean scent. Haven't tried anything else yet, but I think one of the most important things I got was the box. It fits in this spot a little better than the old boot box that she had been using.

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That's so funny! My cat loves the box as well. I've been saying all week that at least I got SOMETHING useful out of this whole mess...a new kitty bed! She loves the tissue paper as well though. It's like a nest for her.

 
Originally Posted by Kara Seldin /img/forum/go_quote.gif

That's so funny! My cat loves the box as well. I've been saying all week that at least I got SOMETHING useful out of this whole mess...a new kitty bed! She loves the tissue paper as well though. It's like a nest for her.
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I have two cats, and they both *loved* the big square box that the PS monthly shipment was sent in a couple of months ago.  Unfortunately for them, it's the perfect size to send some stuff back to LBB.  The other boxes I have at the moment aren't quite to their liking.  I'm sure I'll be getting another monster-sized** box soon, though!

**  One kitty was ten pounds at their last vet visit a month and a half ago.  The other was THIRTEEN POUNDS, although I would not be surprised to find out that he's even bigger now.  He's a very big boy.  The vet said, "Oh, he just has a lot of surface area."  

 
They told me they couldn't do anything but would love feedback so I sent them this thread. Hopefully they read it and listen.
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what about the people that had a broken item? I sure hope they are going to refund or replace the box. The nail Polish in mine was all clumpy like it had been left open and it dried up.
 
Originally Posted by Nikki Apostolou /img/forum/go_quote.gif

Yes completely missing. The post office doesn't know where it is and right now I'm waiting for a call back from consumer affairs but I mentioned this all to them. I have free months up until march. And I don't think comping me a 35 dollar month makes up for an 100 dollar box I never got. I am pissed that they obviously didn't care enough to read any of my first three emails.
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I bought a pair of shoes from myhabit (which is a division of amazon). They shipped them via smart post and the package went MIA (it showed that it arrived in my post office but nothing after that). Amazon gave me a full refund after it had been lost for a week.   The shoes never showed up. I've never seen an item just lost like that after being tracked. Smart post is horrible and you should really contact PopSugar again and get your money back. 

 
And another thing...I think that they implied a guarantee that they would arrive my the 24th too.  They could have sent them another way (FED EX or UPS Ground) to make sure but they cheaped out by using smartpost. It is their problem, not yours. Contact your credit card company if Popsugar does not do the right thing.

 
I've called every post office in my area(each one told me to call someone else lol), I've opened an investigation with the post office and even called fedex. After my initial blow off response from Popsugar I've heard nothing, I'm sorry but I can't afford to throw away $100, especially around the holidays. I might have to file a dispute with my credit card but I've never done that before and hope that it won't reflect poorly on me. I will cancel my monthly sub, just want this resolved first, I fear once they know they've lost my business they won't bother to help me.

 
Originally Posted by Schmootc /img/forum/go_quote.gif

I was in Vegas over the weekend and used my silver mesh purse. It is in fact an excellent Vegas purse. I was a little surprised at how well that mesh conducts heat though - it was warm after sitting in my lap for not very long. Tried the soap, it's okay, but I'm not super impressed with the Mediterranean scent. Haven't tried anything else yet, but I think one of the most important things I got was the box. It fits in this spot a little better than the old boot box that she had been using.

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So cute!

 
Originally Posted by Nikki Apostolou /img/forum/go_quote.gif

A quick update, i went down to my post office, i walked the half a mile but whatever, they had my box this whole time, having once again not attempted to deliver. I have had to pick up all three boxes myself since my post office does not deliver anything pop sugar!!!! Anyway i had to then carry the box home the half a mile which would have been fine except apparently the post office had other packages that i should have received so i had to carry those home too, and its freezing out! I got my box and i had a lot of the issues you all had-

the cuff was stuffed so hard into a velvet bag that i had to cut the bag open to get it out and it was very very misshapen and small

the chocolates were the same three flavors repeated i am not sure whats going on with that considering the picture shows all different flavors.

lastly i got some mesh bag that doesn't even open so i cant even fit a card like an id or credit card or wallet in. which baffles me a "clutch" that has no use

the soap and candle were in tact and the nail polish lipstick set was a nice nude which i can live with. I don't think its worth 100 dollars but i don't think its so much a waste of money.
I emailed them to let them know i got it and i hope they adjust my "free month" since i am "paid" up until march because of referrals. If they don't extend it then their apology is meaningless to me.
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Your post office is so "anti package delivery" !!  I remember your issues with them with an earlier box, too!  How frustrating.  

 
Originally Posted by Loladevil /img/forum/go_quote.gif

I've called every post office in my area(each one told me to call someone else lol), I've opened an investigation with the post office and even called fedex. After my initial blow off response from Popsugar I've heard nothing, I'm sorry but I can't afford to throw away $100, especially around the holidays. I might have to file a dispute with my credit card but I've never done that before and hope that it won't reflect poorly on me. I will cancel my monthly sub, just want this resolved first, I fear once they know they've lost my business they won't bother to help me.
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Charging this back on your credit card will definitely not have a negative impact on your credit.  Granted, some CC companies make this easier than others (amex is great) but if you call them and tell them that you never received the product and that you have attempted to contact the vendor, they will refund you.  They may require that you provide proof of attempt to contact the vendor etc, (like I said - every cc is different in their requirements for this process) but regardless, you paid for items you did not receive.  Not your fault.  And the vendor is not taking responsibility - again, not your fault.  

That said, I would give PS one more try and tell them if they do not resolve the issue (ie refund your money or send you a new box - you tell them your preference) that you will "charge the purchase back on your credit card" you may get more of a response out of them.  I have had this happen with vendors before and usually after telling them that, they realize that you are not just going to go away and they can either make it right with you (and keep your business) or not - but either way, they will know that they are going to eat that $100 and not you.  Be polite - and calm.  But be firm and stand your ground.  

Hope this helps - :)

 
Your post office is so "anti package delivery" !!  I remember your issues with them with an earlier box, too!  How frustrating.  
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Every single smart post item that fed ex delivers to my post office, my post office does not deliver. All threw (November, December, and he lux box) I had to walk to get and carry home. It's insanity.
 
That is so wrong. I have never hear dof such a thing. I have my own issue with mine. They always set the boxes down sideways. Never label up. And have delivered boxes with glass shards hanging out. Crazy!

 
So I finally heard back from CS- they totally forgot to send out my box. Besides the refund, their also giving me a comped January box. I now feel settled with this whole issue and I'm washing my hands of it. Mistakes happen and I understand. They recognized that they dropped the ball & in my eyes they did the right thing. Overall- I'm satisfied with the outcome & I think they reedeemed themselves in my book. This makes me happy because I really do love their boxes :)

 
For the person who had trouble with the mesh clutch, it took me a few minutes to figure out how to get it open :) /emoticons/[email protected] 2x" width="20" height="20" /> You can see it in my video:

 I cannot believe that so many boxes have arrived damaged or didn't arrive at all. And I'm disappointed with their CS. After my "free" months, I may not renew my subscription.

Edit: Removed link, embedded video.

 
Originally Posted by Shauna999 /img/forum/go_quote.gif
So I finally heard back from CS- they totally forgot to send out my box. Besides the refund, their also giving me a comped January box. I now feel settled with this whole issue and I'm washing my hands of it. Mistakes happen and I understand. They recognized that they dropped the ball & in my eyes they did the right thing. Overall- I'm satisfied with the outcome & I think they reedeemed themselves in my book. This makes me happy because I really do love their boxes :)
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Yay! Perfect outcome! Especially since the box wasn't that great anyway!

 
Hey everyone! I am a first time poster, but a long time lurker. Thought I would share my opinion.

Clutch= I received the mesh one. While it is pretty, I won't be able to use it. I can't fit my phone and keys in it. I gave it to my 14-year-old sister for Christmas. I heard it goes for around $60. I would NEVER spend that much on it. Overall, a useless item. The other 3 clutches looked worse too.

Soap= I received olive lavender. It is a nice product. I ended up giving it to my grandmother because I am allergic to lavender. I probably would have liked this product had it been in another scent. I wish they did a scent survey. All of there products lately seem heavily scented.

Candle=Peach nectar one. It is okay. I will probably put it in my bathroom. Not that impressed. I wish it were colored. The white makes it look bland.

Lotion= I got the rosemary one. I was kind bummed out about the scent. But I did use it the other day and it felt nice on my skin. Still would have preferred a different scent.

Lipstick/nails= I forget the names, but the lipstick is like a berry and the nail polish is bright red. Perfect colors for me. So happy I didn't get the nude one!

Chocolate= I got the 3x set instead of the 9 option. I would have preferred a variety. Kind of annoyed that they did that.

Cuff= I despise the cuff. Mine came extremely tarnished and bent. There are weird orange streaks all over it. It looks like something I found in a second hand shop, let alone in a luxury box! I contacted CS about it and got this response:


POPSUGAR Must Have Support, Dec 28 03:45 (AST):

Hi Emily,

Thank you for your email and please know that we value your feedback. Since we are a new subscription service, we count on subscribers like you to help us improve our product and make it something amazing. We would like to apologize that you were not thrilled with the contents of your Luxury box. Our editors have been working hard to pick out items they think our subscribers would love, but sometimes certain items are better received than others. Please know that the cuff is intended to have a tarnished, brushed metal look to it and we would like to apologize that it was not your favorite item in the box. We do hope you enjoyed some of the items in your box and we hope you will give us another chance to wow you! If you have any further questions, please don't hesitate to contact us.

Happy Holidays
POPSUGAR Support

I am extremely annoyed by this response. The item is called "polished brass." I kind of feel like they just said it is supposed to look tarnished because they are overwhelmed by the number of complaints they received and would like to placate customers. I guess they could be telling the truth. I just can't imagine why anyone would want to wear a tarnished cuff on purpose. Or I don't get why an item like that would be put in a luxury box. It just seems like a weird thing to do and something that would easily confuse customers. If it really is supposed to be tarnished, the description should have said "aged" or something like that. If it is called polished brass, I shouldn't have to polish it myself!
 

 
POPSUGAR Must Have Support, Dec 28 03:45 (AST):

Hi Emily,

Thank you for your email and please know that we value your feedback. Since we are a new subscription service, we count on subscribers like you to help us improve our product and make it something amazing. We would like to apologize that you were not thrilled with the contents of your Luxury box. Our editors have been working hard to pick out items they think our subscribers would love, but sometimes certain items are better received than others. Please know that the cuff is intended to have a tarnished, brushed metal look to it and we would like to apologize that it was not your favorite item in the box. We do hope you enjoyed some of the items in your box and we hope you will give us another chance to wow you! If you have any further questions, please don't hesitate to contact us.

Happy Holidays

POPSUGAR Support

I am extremely annoyed by this response. The item is called "polished brass." I kind of feel like they just said it is supposed to look tarnished because they are overwhelmed by the number of complaints they received and would like to placate customers. I guess they could be telling the truth. I just can't imagine why anyone would want to wear a tarnished cuff on purpose. Or I don't get why an item like that would be put in a luxury box. It just seems like a weird thing to do and something that would easily confuse customers. If it really is supposed to be tarnished, the description should have said "aged" or something like that. If it is called polished brass, I shouldn't have to polish it myself!
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Hmm...mine was not tarnished looking, and if you look at the photo on the website (http://www.heatherbelleco.com/jewelry/Bracelets/nicki-cuff-brass) it does not appear that way either. What a cop out! However, I think they've been getting a LOT of negative feedback over this box, despite only having 1,000 of them, so I'm not exactly surprised.

To be fair, I will not be wearing my cuff despite it appearing "polished" like it's supposed to. It smells strongly of metal, is uncomfortable, and overpowers my wrist. Not cute. This box was a definite loser for me as well.

 
My cuff is tarnished too - and it's clearly not supposed to be like that. Really? Like its 2 random spots!  Not happy with it! I don't remember it being tarnished when I opened it either.

 
I emailed CS about my cuff -- primarily the fact that it's significantly bent. I just got this back:

As for your defective cuff, while we would normally have you send your damaged item back to us — since it is the Holidays we want to ensure that your replacement reaches you as quickly as possible so please don't worry about shipping us the damaged item. We would be more than happy to ship you a replacement as soon as possible, however please know that your replacement might be slightly skinnier width wise. As of right now, we are trying to secure more inventory and as a result will not be able to ship you a replacement until the new year, but please know that we will try and get it to you as quickly as possible. We hope you have been enjoying the rest of your Luxury box and if you have any further questions, please don't hesitate to contact us.

Still doesn't address the issue with tarnishing, but I think it's the best they can do right now. I'm considering this a positive resolution.

 

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