PopSugar Must Have Luxury Edition Box

[Nikki Apostolou]

Wait! So essentially your box is missing in action and not just delayed?!!!!! Nightmare. You obviously need to contact them again so the UNDERSTAND what you are saying. And also make sure they credit you for Feb not Jan. I'm so sorry you have to deal with this mess.

Yes completely missing. The post office doesn't know where it is and right now I'm waiting for a call back from consumer affairs but I mentioned this all to them. I have free months up until march. And I don't think comping me a 35 dollar month makes up for an 100 dollar box I never got. I am pissed that they obviously didn't care enough to read any of my first three emails.

 

[Bizgirlva]

Originally Posted by LisaLeah /img/forum/go_quote.gif

It is a guarantee. The word guarantee does not have to appear literally when a company promises you something in writing.

Be it PS or any other company on the planet.

I don't see it the same way. I guess.  But I do agree they gave the impression of a timeframe that should've been upheld to the best of their abilities.  Good luck and Happy New Year!

 

[AshJs3]

I specifically remember the order page saying "Guaranteed delivery by December 24th" for the women's box. Obviously that page is no longer accessible, but I remember it saying that. Also, they may not be able to help the shipping issues but I know my boxes they weren't ACTUALLY shipped until a few days after I got the shipping email. They are TOTALLY responsible for all of the broken and missing stuff.

 

[LisaLeah]

Originally Posted by Nikki Apostolou /img/forum/go_quote.gif

Yes completely missing. The post office doesn't know where it is and right now I'm waiting for a call back from consumer affairs but I mentioned this all to them. I have free months up until march. And I don't think comping me a 35 dollar month makes up for an 100 dollar box I never got. I am pissed that they obviously didn't care enough to read any of my first three emails.

You obviously need to get a FULL refund, plus the FREE box or whatever else to compensate for the aggravation this caused.

Plus this box was purchased as a holiday present. Those of us who didn't receive it in time had to scramble to buy alternative gifts at the last minute..

A refund doesn't cover that part of the equation.

I still haven't heard back from PS about my box btw. 

 

[Nikki Apostolou]

You obviously need to get a FULL refund, plus the FREE box or whatever else to compensate for the aggravation this caused. Plus this box was purchased as a holiday present. Those of us who didn't receive it in time had to scramble to buy alternative gifts at the last minute.. A refund doesn't cover that part of the equation. I still haven't heard back from PS about my box btw. 

At this point I would be happy just to get my lux box, a replacement. But that wasn't even offererd. I'm sorry you haven't heard back It seems like they are playing catch up now and you should heard back soon. Let me know what they say!

 

[LisaLeah]

Originally Posted by Ann Tucci /img/forum/go_quote.gif

I don't see it the same way. I guess.  But I do agree they gave the impression of a timeframe that should've been upheld to the best of their abilities.  Good luck and Happy New Year!

I am not trying to be combative. Just trying to help /emoticons/[email protected] 2x" width="20" height="20" /> We should all know our rights as a consumer. This isn't about opinions, it's about the law. 

That promise is legally binding. 

Happy New Year to you too!!!!!!

 

[LisaLeah]

Originally Posted by Nikki Apostolou /img/forum/go_quote.gif

At this point I would be happy just to get my lux box, a replacement. But that wasn't even offererd.

I'm sorry you haven't heard back It seems like they are playing catch up now and you should heard back soon. Let me know what they say!

Well my box FINALLY arrived (3 days passed the 12/24 promise date)

Honestly if they give you a refund and not a replacement box, I wouldn't be too upset.

Here are my thoughts :

The Cuff is a disaster! It came squeezed in a little velvet pouch that was way too small. I almost had to cut the pouch to get it out. When it did "pop" out...it was not only bent, but badly mis-shapen and tarnished! It is totally unwearable. 

 
The Lippman Duo is nice. I got the polish in Naked (happy about that, I could use more nude polishes) and the lipstick in "I'm Every Woman" a pale pinkish beige nude. 
 
The Epicuren Lotion in Moroccan Rosemary (nice)
 
The Savon De Marseille  Olive Oil/ Lavender (good)
 
Tocca Candle in Florence ( a rose scent- not thrilling at all)
 
The JewelMint clutch in Silver Mesh. Yuck. It's beyond tiny! Seriously small and cheaply made.
The mesh looks like it's about to fall apart any minute. I would use it inside another bag as a lipstick holder, but honestly I don't think it would make it very long.
 
Vosges chocolates - I ate 3 of them already LOL. They are good but not amazing. Would have rather had the sampler that had all the different varieties. That's the point of Vosges, they are known for exotic chocolates, not dark chocolate and peppermint!
 
 
I hope your box arrives soon.

And you are happier with the contents.

 

[Rach212]

Originally Posted by SubJunkie /img/forum/go_quote.gif

I'm sorry to say this, but when you say something will arrive by the 24th it is a promise which is binding. What ever you state on your website or through emails is an advertisement and companies have to honor it. Otherwise it is false advertisement which is illegal. 

For an example here's an email I received from popsugar: 

Hi .....

Thank you so much for your email and we're thrilled that you are anxiously awaiting the arrival of your December and Luxury boxes. Your December box is currently on its way to you and feel free to track it with the number ..... As for your Luxury box, we would like to assure you that it will be shipping out within the next day or so and once it does you will receive an email from us with all the information you need to track its journey. Please know that your boxes will arrive no later than December 24th and we hope you enjoy them! If you have any further questions or concerns, please don't hesitate to contact us.

Happy Holidays

POPSUGAR Support

Here's another  one: 

Thank you for ordering a PopSugar Must Have Luxury Edition. We're so excited to share our must indulgent Must Have box yet.

  Some things to remember:

• You're all signed up and will receive an email from us when your box is on its way!
• Your order total is $100.00, including free shipping.
  
• For easy reference, your subscription number is ....
  
• Your Must Have Luxury Edition box will arrive by December 24th.
  
• Visit PopSugar.com/musthave to log in to your account at any time.
  

Which is also advertisement that they are legally obligated to carryout...

This, exactly

 

[Rach212]

Originally Posted by Ann Tucci /img/forum/go_quote.gif

Awesome thanks!

I still don't see the word "guarantee," like so many posted here, but I agree it's a pretty good assumption to go on that they'll get there when they say they will get there.

I'm not disagreeing with any of this, btw, it all could've been better.  It really does suck because if mine had been late/missing/broken/damaged I would've been equally as upset and would really reconsidered buying from PS again.    

Their word is their guarantee.  You seem to be very hung up on their verbage. They shouldn't have to add "guarantee" for us to believe it.  

 

[AshJs3]

I gave my lotion and soap to my mother in law since I can't stand the smell of lavender. My husband just got off the phone with her and she loved them both. She said the lotion is the best she's ever used, so it's good that someone is getting some use out of it!

 

[Nikki Apostolou]

A quick update, i went down to my post office, i walked the half a mile but whatever, they had my box this whole time, having once again not attempted to deliver. I have had to pick up all three boxes myself since my post office does not deliver anything pop sugar!!!! Anyway i had to then carry the box home the half a mile which would have been fine except apparently the post office had other packages that i should have received so i had to carry those home too, and its freezing out! I got my box and i had a lot of the issues you all had-

the cuff was stuffed so hard into a velvet bag that i had to cut the bag open to get it out and it was very very misshapen and small
the chocolates were the same three flavors repeated i am not sure whats going on with that considering the picture shows all different flavors.
lastly i got some mesh bag that doesn't even open so i cant even fit a card like an id or credit card or wallet in. which baffles me a "clutch" that has no use
the soap and candle were in tact and the nail polish lipstick set was a nice nude which i can live with. I don't think its worth 100 dollars but i don't think its so much a waste of money.
I emailed them to let them know i got it and i hope they adjust my "free month" since i am "paid" up until march because of referrals. If they don't extend it then their apology is meaningless to me.

 

[LisaLeah]

Originally Posted by Nikki Apostolou /img/forum/go_quote.gif

A quick update, i went down to my post office, i walked the half a mile but whatever, they had my box this whole time, having once again not attempted to deliver. I have had to pick up all three boxes myself since my post office does not deliver anything pop sugar!!!! Anyway i had to then carry the box home the half a mile which would have been fine except apparently the post office had other packages that i should have received so i had to carry those home too, and its freezing out! I got my box and i had a lot of the issues you all had-

the cuff was stuffed so hard into a velvet bag that i had to cut the bag open to get it out and it was very very misshapen and small

the chocolates were the same three flavors repeated i am not sure whats going on with that considering the picture shows all different flavors.

lastly i got some mesh bag that doesn't even open so i cant even fit a card like an id or credit card or wallet in. which baffles me a "clutch" that has no use

the soap and candle were in tact and the nail polish lipstick set was a nice nude which i can live with. I don't think its worth 100 dollars but i don't think its so much a waste of money.
I emailed them to let them know i got it and i hope they adjust my "free month" since i am "paid" up until march because of referrals. If they don't extend it then their apology is meaningless to me.

If you read my post (a few posts earlier) we had the EXACT same experience with our contents.

What scents did you get for the...

lotion and handsoap?

  I don't know why I am still using spoilers, since the box was supposedly delivered to everyone days ago!!!!
I am going to email them now and let them know the cuff is unwearable!

 

[Nikki Apostolou]

Originally Posted by LisaLeah /img/forum/go_quote.gif

If you read my post (a few posts earlier) we had the EXACT same experience with our contents.

What scents did you get for the...

lotion and handsoap?

  I don't know why I am still using spoilers, since the box was supposedly delivered to everyone days ago!!!!
I am going to email them now and let them know the cuff is unwearable!

I got rosemary for the lotion and olive and lavender for the soap. I really like how they smell. As for the cuff i bent it back into shape and also so it could fit me it took a bit of force and time to get it perfect its still a tiny bit bent but better then when i got it. I didint even mention that in my email to them because at this point i just dont care, i just want the item from my for him box to come and for my free month to be added to my already free months. thats what will make me happy after this whole thing.

 

[Shauna999]

Glad you both got your boxes & that they were at least in 1 piece /emoticons/[email protected] 2x" width="20" height="20" />. Here's hoping for an amazing January box!!!!

 

[Nikki Apostolou]

Originally Posted by Shauna999 /img/forum/go_quote.gif
Glad you both got your boxes & that they were at least in 1 piece

. Here's hoping for an amazing January box!!!!

so am i, i feel the battle is now over... until january!

 

[LisaLeah]

Originally Posted by Nikki Apostolou /img/forum/go_quote.gif


I got rosemary for the lotion and olive and lavender for the soap. I really like how they smell. As for the cuff i bent it back into shape and also so it could fit me it took a bit of force and time to get it perfect its still a tiny bit bent but better then when i got it. I didint even mention that in my email to them because at this point i just dont care, i just want the item from my for him box to come and for my free month to be added to my already free months. thats what will make me happy after this whole thing.

We got the identical box...same colors, same scents. I really like the scents also. The Olive Oil/Lavender is so classic french! And the Moroccan Rosemary, is really interesting. My cuff is bent to the point of non-repair. (and tarnished too) I will have to mention it. 

Hope you get your Him box item quickly and all else.

Have a happy new year!

 

[LisaLeah]

Originally Posted by Shauna999 /img/forum/go_quote.gif
Glad you both got your boxes & that they were at least in 1 piece

. Here's hoping for an amazing January box!!!!

Thank you!!!!

We are so lucky that these are what we call "problems". I wish everyone in the world is fortunate enough to have these "problems" too.

Happy New Year!

 

[cmello]

anyone get the papaya/pineapple lotion?? still trying to decide if i like it or want to eat it..

glad everyone's boxes are making their ways!

 

[Bizgirlva]

Originally Posted by Rach212 /img/forum/go_quote.gif


Their word is their guarantee.  You seem to be very hung up on their verbage. They shouldn't have to add "guarantee" for us to believe it.  

Well I work in retail for a store that uses that word specifically on their marketing and is repeated to our customers.  I just think we all assume the risk, I don't think PS can really guarantee anything.  Not unless they use a different shipping option, but that won't eliminate human error, dropped or broken packages or packing errors and missing items.

But whatevs, I got my box, on time, intact with a variety I like.  I feel for those who didn't.  It's a super bummer.  I hope everyone has a better luck in the new year. 

 

[Schmootc]

I was in Vegas over the weekend and used my silver mesh purse. It is in fact an excellent Vegas purse. I was a little surprised at how well that mesh conducts heat though - it was warm after sitting in my lap for not very long. Tried the soap, it's okay, but I'm not super impressed with the Mediterranean scent. Haven't tried anything else yet, but I think one of the most important things I got was the box. It fits in this spot a little better than the old boot box that she had been using.