PopSugar Must Have Luxury Edition Box

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Originally Posted by AshJs3 /img/forum/go_quote.gif

I sent them an e-mail about both mine and my husbands boxes. He received his yesterday and it was missing an item! What the heck?!

I just put up all of the stuff from the box and realized the only thing I might use is the nail polish.
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Everything else was either stinky or broken.
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my for him box was missing something too.

 
Originally Posted by lizzzellzzz /img/forum/go_quote.gif
I can't believe I spent 100 on this box.

My cuff is all damaged and that little stone purse is so ugly. The lotion. And soap stink!!! I can't believe this. I am like 5 seconds away from either writing to cs or cancelling my monthly sub. Huge disappointment.
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My cuff was damaged as well, i emailed popsugar on saturday and they got back to me yesterday, informing me they will be replacing it with a "skinnier version" once they get inventory straight, and they even mentioned that i would not have to mail the damaged product back to them. i sent pictures, proof Pop Sugar!

 
Just one more thing to add to the list! I did not realize about the chocolate bars either. I got three each of three flavors! :( /emoticons/[email protected] 2x" width="20" height="20" />
 

 
Originally Posted by alissar /img/forum/go_quote.gif

My cuff was damaged as well, i emailed popsugar on saturday and they got back to me yesterday, informing me they will be replacing it with a "skinnier version" once they get inventory straight, and they even mentioned that i would not have to mail the damaged product back to them. i sent pictures, proof Pop Sugar!
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Thanks...I'm going to email them. My cuff has a small crease (not that noticeable) and it is also discolored. It looks really smudged. I thought it was fingerprints, but no amount of polishing removes the marks. To me, it makes the cuff look dirty and cheap. I am going to contact them and see if we can get a replacement as well.

 
I am very annoyed by this box.... Tried to stay away from the spoilers and so hoped that the negative feedback was just because expectations were too high, specially since so many hated the December box that I actually enjoyed. This box would be just ok for a regular box; there is nothing luxurious about soap and lotion, specially if the scents don't even match. The cuff feels like a piece of Forever 21 Jewelry,...without any of the pizzazz you can often find in a fun costume jewelry piece, plus it was bent. Both mine and my sister's box were missing the chocolates....absolutely no excuse for that on the $100 or even on the $35 level. The bag is a joke, will not even fit a cell phone. Really a shame, because I enjoy getting my monthly box, but I feel that the company scammed us on this one. How they handle the complains will determine if I keep the subscription, and my opinion, if their business will survive this fiasco.

 
So it's Christmas and my box still is NOT here!

Anyone else in the same boat?

oh well....

Happy Holidays everyone!

Hope it's a magical Christmas for all!

 
I'm honestly quite glad that I didn't get the clutch with the stones on it or I would have been pretty annoyed!  I'm thrilled with the clutch I got, and I'm a big fan of the scents I received for the candle and soap.  One thing I've noticed is that a lot of folks are upset primarily about the scents.  I think Popsugar should have polled people for their favorite scents before they sent out this box.  Would matching scents for 1,000 boxes have been too much work?  I just find that scents are such a personal, subjective thing that it's a hit or miss with most.  Another thing that Popsugar could have done was thrown in the Tom Ford nailpolish set we were all drooling over instead of the DL lipstick & nail polish.  They probably could have skipped the clutches altogether and still gotten away with it if that set had been included.

 
So it's Christmas and my box still is NOT here! Anyone else in the same boat? oh well.... Happy Holidays everyone! Hope it's a magical Christmas for all!
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Yes!! My hubbies box didnt come. Such a bummer. I contacted CS with no response :( /emoticons/[email protected] 2x" width="20" height="20" />
 
I

So it's Christmas and my box still is NOT here! Anyone else in the same boat? oh well.... Happy Holidays everyone! Hope it's a magical Christmas for all!
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I still dont have mine. Merry Christmas
 
i don't have my luxury box either, but I live in Iowa and package distribution was slowed wayyyyy down because of the snowstorm last week.  So I am giving them a little leeway since they couldn't foresee the storm.
 

 
Boyfriend and I opened our boxes yesterday. Luckily none of my items were badly damaged but I definitely agree that this box was no where close to being worth $100. I was really liking pop sugar. But the Dec fell flat for me and these lux boxes were a dissapointment. Yes some of the items included are ones I will like/use but I don't see how they are that luxe. For what was included these boxesshould have been priced at $50. It will be interesting to see where PS goes from here.

 
I ggogled the products and these are the prices I found:

Lotion $41.50 at AmazonHand Soap $24, forgot the sitenail lipstick set $38 at Neiman MarcusCandle $37.95 at AmazonUgly cuff $28 on the designers websitePurse from earlier this year....leftovers, really, so did not price ithttp://jewelsandmints.blogspot.com/2012/02/sneak-peeks-kate-bosworth-jewelmints.html?m=1

Chocolates $25  (mine were missing)
http://www.vosgeschocolate.com/product/Mini-Exotic-Candy-Bar-Library/holiday-christmas-chocolate-candy-bars-gift-sets
The total price of the produts included, not counting the discountinued clutches, is $194.45 - proving that overpriced is not necessarily best! 

 
Originally Posted by Nikki Apostolou /img/forum/go_quote.gif
I

I still dont have mine. Merry Christmas
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I am so sorry you didn't get yours either. We need to make sure PS knows that is didn't arrive in time for Christmas as they guaranteed.

(we ordered the box on Nov 7th!!!)

My box is supposedly going to arrive today. (it's currently in Allentown PA which is 3 hours away, so I won't hold my breath).

In any event I was thinking to contact CS after my box arrives,  in case anything is spilled or damaged, like a few of the boxes were.

What about you? What are you thinking?

 
Originally Posted by PaulaG /img/forum/go_quote.gif

i don't have my luxury box either, but I live in Iowa and package distribution was slowed wayyyyy down because of the snowstorm last week.  So I am giving them a little leeway since they couldn't foresee the storm.
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For sure. That's unfortunate, but it's not their fault.

My box has been on the east coast (NJ and PA) for a week now, so the storm has nothing to do with it.

 
Ok I haven't seen my entire Luxury box yet. I was saving ALL my sub boxes to open for xmas since $$ was tight and we spent the money on the kids. I did splurge on the luxury box for me.

IT CAME DAMAGED. I could smell something in it. So my hubby opened it so I wouldn't see anything.....a bottle of hand soap leaked ALL OVER, ruining all the pretty wrapping and including my clutch. I don't know what anything else is, but I did fire off an email. I was so sick over it :( /emoticons/[email protected] 2x" width="20" height="20" /> Yeah I cried. PopSugar has become my fave sub box and I swear it was like waiting for Santa for this box to come.....I'm glad I took a sniff, or I would have bawled like a baby had I opened it and had a lap full of hand soap :( /emoticons/[email protected] 2x" width="20" height="20" />

Hoping they replace a few things for me. The rest of the stuff is fine, but DH had to re-wrap everything for me. SO SO SO disappointed. I hope the rest of my box makes up for it. I know, there are bigger things to be upset about, really. but after spending $100.....ugh.

 
My delivery date was just updated to 12/31!

This is sooooooo not right.

Does PS have a phone number or is email the only way to reach them?

 
Like most people, I wasn't thrilled with my box.  I expected it to be more unique.  I can pick out my own hand soap, and I have enough candle and lotions to fill a stadium.  

For those that ordered the Must Have for Him - what did your 'man' think of their boxes?  

 
Originally Posted by Manicuredslayer /img/forum/go_quote.gif

Ok I haven't seen my entire Luxury box yet. I was saving ALL my sub boxes to open for xmas since $$ was tight and we spent the money on the kids. I did splurge on the luxury box for me.

IT CAME DAMAGED. I could smell something in it. So my hubby opened it so I wouldn't see anything.....a bottle of hand soap leaked ALL OVER, ruining all the pretty wrapping and including my clutch. I don't know what anything else is, but I did fire off an email. I was so sick over it :( /emoticons/[email protected] 2x" width="20" height="20" /> Yeah I cried. PopSugar has become my fave sub box and I swear it was like waiting for Santa for this box to come.....I'm glad I took a sniff, or I would have bawled like a baby had I opened it and had a lap full of hand soap :( /emoticons/[email protected] 2x" width="20" height="20" />

Hoping they replace a few things for me. The rest of the stuff is fine, but DH had to re-wrap everything for me. SO SO SO disappointed. I hope the rest of my box makes up for it. I know, there are bigger things to be upset about, really. but after spending $100.....ugh.
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My soap broke and covered everything in the box. The only thing salvagable were the nail polish and the lotion. I was shocked at the fact that they shipped a glass bottle in that fashion. The soap mixed with the tissue paper and was a nasty mess. I live in Florida so the soap had over 10 days to soak into everything!

I emailed PS and they asked for photos. I sent photos of the damage. They said they would ship out a replacement box in the new year once they got more products. I said I wanted a refund. They said "no" I said I would dispute the charge and they refunded the box. BTW, my cuff, which was covered in sticky soap was also bent and the velvet pouch it was in made it black! Ugh, Ugh, Ugh. 

 
That sounds dreadful. I'm glad you got your money back.

Considering the amount of people here with ruined boxes, I can imagine they must be regretting the stupid hand soap.

Originally Posted by japolina /img/forum/go_quote.gif

My soap broke and covered everything in the box. The only thing salvagable were the nail polish and the lotion. I was shocked at the fact that they shipped a glass bottle in that fashion. The soap mixed with the tissue paper and was a nasty mess. I live in Florida so the soap had over 10 days to soak into everything!

I emailed PS and they asked for photos. I sent photos of the damage. They said they would ship out a replacement box in the new year once they got more products. I said I wanted a refund. They said "no" I said I would dispute the charge and they refunded the box. BTW, my cuff, which was covered in sticky soap was also bent and the velvet pouch it was in made it black! Ugh, Ugh, Ugh. 
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