PopSugar Must Have Luxury Edition Box

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My Box is here!  My box is here!  Now I can feel like part of civilization again.  I kept trolling around this thread skimming through it but not really reading so I wouldn't be spoiled.   Now I'm off to open my box (so much for waiting until Christmas), take pictures and then I can come back and read this thread in it's entirety.  Oh happy day!!!

 


:( /emoticons/[email protected] 2x" width="20" height="20" /> my chocolate was covered in soap as well. Boo!!! Hopefully they can fix this for me.
Just got mine, and half already just went in the garbage lol.

 
Got my box pretty happy except

Hate the lotion scent which is Rosemary and my jewel bag looks like someone forgot to polish the stones and they are all glued on crappy

luxurybox13.jpg

 
Originally Posted by classybroad /img/forum/go_quote.gif

Got my box pretty happy except

Hate the lotion scent which is Rosemary and my jewel bag looks like someone forgot to polish the stones and they are all glued on crappy

luxurybox13.jpg

Oh my goodness, I can't believe one of the stones isn't even in the little hole! I would definitely e-mail them about this, not luxurious at all.
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Originally Posted by pharmatwizz /img/forum/go_quote.gif





:( /emoticons/[email protected] 2x" width="20" height="20" /> my chocolate was covered in soap as well. Boo!!! Hopefully they can fix this for me.
Just got mine, and half already just went in the garbage lol.
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Mine too. Boo hoo. The only thing not covered in soap was the nail polish and the lotion. It got into everything and caused a gooey mess :( /emoticons/[email protected] 2x" width="20" height="20" />

 
Sorry girls.. That's awful :-(. On the bright side popsugar has awesome customer service and I'm sure they'll make it up to you.

 
I got the rosemary one too and I hate the smell. I'll take my bath and body works lotion over this anytime.

Originally Posted by classybroad /img/forum/go_quote.gif

Got my box pretty happy except

Hate the lotion scent which is Rosemary and my jewel bag looks like someone forgot to polish the stones and they are all glued on crappy

luxurybox13.jpg
Click to expand...
 
Just received my box and unfortunately I'm extremely unhappy with it.   

I like the deborah lippmann lip & nail duet (midnight confessions), but I already have an almost identical Essie nail shade. The only thing I really like is the Tocca candle (guava & red currants).

The cuff is okay, but nothing special at all.

The soap (olive lavande) smells HORRIBLE.  I thought the moisturizer (french lavender) would smell pretty, but it smells very similar to the soap.  Also, the soap is open and leaking out into the chocolates!

Saving the worst for last, is the clutch.  I got the awful one with the stones, one of which is missing!
I'm actually not a negative person despite this post!  I just feel silly and guilty for spending that money on stuff I will throw away.  Is there any way to return the box?  I've subscribed to the regular must have boxes since August.  I have been happier with some than others, but most have had at least one of two things I love.  I think I'm going to cancel my subscription after this one. 

 
Originally Posted by prachisrk /img/forum/go_quote.gif

I got the rosemary one too and I hate the smell. I'll take my bath and body works lotion over this anytime.
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Same here. I didn't like the smell of the lotion or handsoap. Or even the soap in the regular popsugar box. Yuck

 
Well they sent glass in the middle of winter using the slowest transport possible giving it plenty of time to get so cold and brittle that it will shatter. Not thinking it through for all of their customers to be sure

 
I am disappointed in this box. For $100, I don't know it, it just did not thrill me for what I paid. I liked the December box and even though it was not holiday related I could definitely use what came in it. My problem with this sub is the shipping. It is horrible. The transit time and amount of times the package is handled is a recipe for damage. I really wish Pop Sugar would address this. I know they are looking for the lowest cost, but I think they could use priority mail. It would be faster and probably around the same cost and a lot less hassle. I don''t think I would do another luxury box for $100.  Maybe $50. It was over priced for what I received. I have no idea what I am going to do with the mailbox purse.....
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Originally Posted by ldoctor /img/forum/go_quote.gif

I am disappointed in this box. For $100, I don't know it, it just did not thrill me for what I paid. I liked the December box and even though it was not holiday related I could definitely use what came in it. My problem with this sub is the shipping. It is horrible. The transit time and amount of times the package is handled is a recipe for damage. I really wish Pop Sugar would address this. I know they are looking for the lowest cost, but I think they could use priority mail. It would be faster and probably around the same cost and a lot less hassle. I don''t think I would do another luxury box for $100.  Maybe $50. It was over priced for what I received. I have no idea what I am going to do with the mailbox purse.....
sadno.gif
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Ebay?

 
 
When you compare this to two LBBs (BC it's the same price,) especially with some of the nice stuff LBB has been having lately...just not that great a deal.

I know that all the LBB brands aren't "luxury," but at least you get an exchange credit for damaged items, and even if you didn't trade around that much you could still get 7-8 items you really liked across two bags. If you trade, you can get 7 to 8 in one bag.

Also, It is not "luxurious" to have to contact customer service because the bracelet is messed up, the clutch is damaged, and the soap is leaking. And the customer who gets a luxury box shouldn't have to be cleaning up (or fixing) the items in the box to make them useable.

 
This is a pretty bad decision on their part--having so many boxes. I'm guessing that they weren't able to handle two luxury boxes and their regular box in the same month, and got overwhelmed. It's too bad, and I hope that my January box is a bit better than these. 
I will say that I do feel sorry for the PS employees who are dealing with all of this drama around the holidays. I'm sure it's not the fault of anyone in customer service that they tried to do too many boxes at the same time, but all of those people are getting the complaints and having to be on the front lines. So if you're reading this, Merry Christmas and Happy Holidays, customer service reps!!!

 
Originally Posted by nicepenguins /img/forum/go_quote.gif

When you compare this to two LBBs (BC it's the same price,) especially with some of the nice stuff LBB has been having lately...just not that great a deal.

I know that all the LBB brands aren't "luxury," but at least you get an exchange credit for damaged items, and even if you didn't trade around that much you could still get 7-8 items you really liked across two bags. If you trade, you can get 7 to 8 in one bag.

Also, It is not "luxurious" to have to contact customer service because the bracelet is messed up, the clutch is damaged, and the soap is leaking. And the customer who gets a luxury box shouldn't have to be cleaning up (or fixing) the items in the box to make them useable.

 
This is a pretty bad decision on their part--having so many boxes. I'm guessing that they weren't able to handle two luxury boxes and their regular box in the same month, and got overwhelmed. It's too bad, and I hope that my January box is a bit better than these. 
I will say that I do feel sorry for the PS employees who are dealing with all of this drama around the holidays. I'm sure it's not the fault of anyone in customer service that they tried to do too many boxes at the same time, but all of those people are getting the complaints and having to be on the front lines. So if you're reading this, Merry Christmas and Happy Holidays, customer service reps!!!

I agree!  I feel so sorry for them
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Has anyone with complaints/disappointments emailed CS and gotten anything back? If so what did they say?

 
So my box is estimated to arrived AFTER the holidays. (the 26th/27th) I know a few of you are in a similar situation. 

Didn't PopSugar guarantee the luxury box will arrive BEFORE the holidays?

Is it worth bringing this up to CS or was it not a "real" guarantee?

I was hoping to re-gift a few of the contents of the box, but now it will be too late.

What do you think?

 
I am so glad that I am not the only one disappointed in this box. I was expecting a box at least as nice as the one a couple months back that had the scarf in it. My theory is that once people saw what came in that box they subscribed which no doubt was what pop sugar wanted. Then the next two monthly boxes were just so so. But people were holding on to the hope of a knock it out of the park luxury box so they charged us all $100 and sent us something hardly worthy of a so called luxury box. Am I bitter... YES! The candle was the only thing that I liked. The lipstick and Polish was OK just not my color. The mesh silver bag thing and the bent up cuff are a joke. Hand soap and lotion..woopie. I really was hoping for something far nicer when it came to this box. I will never buy a "luxury" box again. I will stick to the $35 ones.

 

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