POPSUGAR Must Have January 2013 Box

[kitnmitns]

Originally Posted by rwoody1234 /img/forum/go_quote.gif
i do earndit.com i love them. its such a great to to motivate me to get ouside and walk my dog weather i want to or not (although i have been slack since i got back from my cruise) i just cant say how much i love the fitbit!

I love them too! Especially the private challenges.

 

[AShips]

Originally Posted by kitnmitns /img/forum/go_quote.gif

Is everyone still experiencing extended delays after contacting customer service? how long is it taking them to get back to you?

It took them about 2 weeks to respond to my first message about how my soap had exploded in my box. I will cut them some slack though because I sent them my issue around the holidays and figured that they were either off or swamped with other people's complaints regarding their boxes.  I have a feeling it will take another few days to see what they will be doing to resolve the issue! 

 

[inimitable]

Originally Posted by candiceelise /img/forum/go_quote.gif

So question. Did any of you ladies who got a stylemint credit have your credit card charged this month?? I am not happy . 

If so , How did you get it resolved? I go online and it says " I am not a monthly member" and " my card will not be charged" ... but it was .. 

Coming out from lurking to say...

I checked my account after seeing this post, and I had been charged by Stylemint. I contacted their CS via chat and was able to resolve the issue. They have reversed the charges (confirmed via email, and I kept a screen shot of the chat session). I'm definitely wary of any type of credit from PS, and I probably won't use any credit/coupon in the future. I'm happy the Stylemint CS was pleasant and took care of the charge quickly.

 

[Bizgirlva]

Originally Posted by kitnmitns /img/forum/go_quote.gif

The ship info is not late, but they are charging later than normal.

I have been going back through my PS emails and some CS questions were NEVER answered

I think they're in line with November's charges/shipment  I was charged on the 9th in November and packaged was delivered on the 21st. So by my estimates delivery will occur around 1/19-1/21 for me.

 

[nancy771]

I wwas charged today the 8th. Same as november and no tax for me.

 

[Lola Jean]

So I noticed that PS changed their billing and shipping around again... they no longer say they will bill on the 7th of every month, now they say they will bill when your box is being processed and that all boxes are now being shipped out on the 10th of every month.  It didn't read that way a month ago...

 

[Shauna999]

All boxes shipped on the 10th- that means less than 2 days and they'll be on their way!! I'm so excited to see the first box /emoticons/[email protected] 2x" width="20" height="20" />

 

[jerricabenton7]

sweet i was wondering what was taking so long.i can't wait!i LOVE this box.

 

[jesemiaud]

My charge finally went through. One step closer...

 

[Sheila Wallis]

So are they not supposed to charge you until it ships or something?  I just stumbled upon this forum and saw some other people mention it.  I signed up on Sunday, got an email on Monday saying there was a problem with my credit card, just got back onto the site today and re-entered my credit card info even though everything looked fine and the site didn't indicate there was a problem.  Then I checked my credit card account and there's a $90 charge for the full 3 months I signed up for that posted yesterday.  Anyone have this happen before?  Is it normal?

 

[tanyamib]

Originally Posted by Sheila Wallis /img/forum/go_quote.gif

So are they not supposed to charge you until it ships or something?  I just stumbled upon this forum and saw some other people mention it.  I signed up on Sunday, got an email on Monday saying there was a problem with my credit card, just got back onto the site today and re-entered my credit card info even though everything looked fine and the site didn't indicate there was a problem.  Then I checked my credit card account and there's a $90 charge for the full 3 months I signed up for that posted yesterday.  Anyone have this happen before?  Is it normal?

If you are on monthly then you will be billed when the box is processed (packaged). But since you got a 3-mon sub then you should be billed on the same day you signed up. I recently changed my monthly to 6-mon and was billed the same way as you.

 

[JMezz]

I was charged today too (with tax 

), but my PS account hasn't updated yet. I can't wait for this month's box. I hope it makes up for last month.

 

[EmGee]

Originally Posted by nicepenguins /img/forum/go_quote.gif

I would love a voucher for a company that makes sports bras! I know that sounds really specific but I never buy new ones often enough and mine always get so stretched out before I replace them.

If they do include another book, maybe one that's nonfiction and relates to people making new year's resolutions (something on being smart with money or health/fitness or beauty). I think that would appeal to more people than fiction bc more people have diverse reading tastes when it comes to fiction (like sci fi vs romance vs mysteries). 

And maybe some of those gloves with the tips that you can wear while texting.

And of course beauty and bath stuff--I always want those!

Excited for this box!

Klutchklub had that this summer- everyone got 2x $25 off anything@ moving comfort!!!!

 

[Lola Jean]

Still no charge for me, my account still says Next Payment: DEC 2012... I'm starting to get a little frustrated....

 

[Bizgirlva]

Originally Posted by Sheila Wallis /img/forum/go_quote.gif

So are they not supposed to charge you until it ships or something?  I just stumbled upon this forum and saw some other people mention it.  I signed up on Sunday, got an email on Monday saying there was a problem with my credit card, just got back onto the site today and re-entered my credit card info even though everything looked fine and the site didn't indicate there was a problem.  Then I checked my credit card account and there's a $90 charge for the full 3 months I signed up for that posted yesterday.  Anyone have this happen before?  Is it normal?

I just look to a charge date as an indication that shipping will occur soon-ish.  

 

[LillyAmanda]

I haven't been charged either!! Just charged for Goodies and Beauty Bar SS.
Dang, how long does it take companies to " recover" from the holidays?
 

 

[Lola Jean]

Originally Posted by LillyAmanda /img/forum/go_quote.gif

I haven't been charged either!! Just charged for Goodies and Beauty Bar SS.

Dang, how long does it take companies to " recover" from the holidays?

Well I guess I'm kinda relieved that I'm not the only one that hasn't been charged yet... though I'm strating to get nervous with the boxes starting to be shipped out tomorrow

 

[Sheila Wallis]

Originally Posted by tanyamib /img/forum/go_quote.gif

If you are on monthly then you will be billed when the box is processed (packaged). But since you got a 3-mon sub then you should be billed on the same day you signed up. I recently changed my monthly to 6-mon and was billed the same way as you.

Thanks.  I think I was confused by what some of the other posters said.

 

[martianeskimo]

Originally Posted by Lola Jean /img/forum/go_quote.gif

Well I guess I'm kinda relieved that I'm not the only one that hasn't been charged yet... though I'm strating to get nervous with the boxes starting to be shipped out tomorrow

I haven't been charged either but I'm not worried, they'll charge me when I least expect it or when it is most inconvenient /emoticons/[email protected] 2x" width="20" height="20" /> I'm also a bit nervous because I've been budgeting for the charge since the 5th and nothing yet. 

Also, I read about the CS response times upthread and wanted to add that my complaint about the Dec box "gift cards" got a response about a week ago (email was sent Dec.16) and it was just standard "we're sorry you don't love it, you could rent jewelery!" response which just irked me to no end. Hopefully the January box will be good enough to make me forget how pissed I currently am at popsugar for that email. 

 

[craigster]

Is everyone still experiencing extended delays after contacting customer service? how long is it taking them to get back to you?

So, when I contacted CS last month re: my broken Bodum mugs, it took them eight BUSINESS days to email me back. They are supposedly mailing me some more when they get excess inventory...