POPSUGAR Must Have February 2014 (SPOILERS!)

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That basically confirms that we've been getting overstock that companies want to unload. I think the candle smells stronger unlit. I let mine burn for a while and smelled nothing :( /emoticons/[email protected] 2x" width="20" height="20" />

 
just an update on my pop sugar customer service experience.  i emailed them and told them my candle was missing from february box.  i got an email within 1 day saying they were sorry and will be mailing one out.  pleased with the customer service ;) /emoticons/[email protected] 2x" width="20" height="20" />

 
That basically confirms that we've been getting overstock that companies want to unload. I think the candle smells stronger unlit. I let mine burn for a while and smelled nothing :( /emoticons/[email protected] 2x" width="20" height="20" />
Yep, ugh so irritating. I don't think they used to do that?? Seems more prevalent in the last 3 months.
 
I honestly think that they're struggling. My first box was December, and when I saw the boxes before mine, I thought I was in for a great service and I was more than willing to pay the price increase. However, I'm starting to think that they must have done some damage control by raising the prices, and then figuring out some deals with some of the companies that they regularly work with to get items that were about to be discounted, or maybe less desirable items. That way, the company can unload less-than-desirable items and use them as promotion in the PopSugar boxes, rather than giving PS their more coveted items. Once PS lost some subscribers, I'm sure some of the companies they work with noticed and pulled out.

Looking at this from a business perspective, it only makes sense that since the price increase, the quality has gone down as well. I feel like they are trying really hard to make the boxes SEEM just as exclusive and just as "must have" as they used to be, but I do think that the quality is lacking, and I think that it's because they're slowly sinking.

I may be very wrong, but that's my guess. Considering each month here I see more and more people canceling, and you can almost SEE the tumbleweeds blowing by when you visit their facebook page. All signs point to the beginning of the end. I've been subscribing to beauty boxes for many, many years now and I've seen this kind of thing many times before! lol

I personally think they should probably focus on doing limited edition boxes, because they seem to be the only things they can get right. Unfortunately, I think a lot of people are going to be weary spending $100-$300 on a LE box from them now that they've seen what they've put in the regular boxes recently.

They could have really saved themselves if they made this box a hit. Offering 50% off codes and then knocking this box out of the park would have brought in new subscribers and restored faith in the old ones. Unfortunately it failed to do either. :( /emoticons/[email protected] 2x" width="20" height="20" />  Also sorry for the long ramble I can't sleep and I'm bored haha
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I just went to the website for the candle and the peony fragrance is 30% off this month. Found this odd that that's the scent we got. But I like it so maybe I'll grab something else!
That's really odd because I just noticed that the calendar from last month's box was also recently marked down from 16 to 12 (but I don't think any of the other rifle calendars were marked down). I wonder if this is a common theme I just never noticed before
 
I think PS has always gotten one-off merchandise from vendors unless they were new or small startups. It makes good business sense strictly in terms of their bottom line. But in the long run, if that decision costs you customers, the savings is totally moot. I also got a pair of falling apart, clownishly large gloves last month. My friend's jewelry roll was kind of a hot mess so since I bought it for her I swapped it out for mine and then put the contents if the box in a cute Vday gift bag. It's her home on leave during a yearlong deployment gift so I wasn't giving her defective items. I can live with it or eventually get a replacement, she can't. So I'm glad many ladies here warned others about checking the bags and their zippers. Thanks! To me there's a huge difference between including discounted or soon to be discontinued merchandise and throwing in truly damaged or defective products like they've done the past few months. That's def no bueno.

 
I started with a summer box that had the bentgo and apple dish in it. I don't recall anything from that or the next box being defective. I understand including discounted merchandise, but these companies are doing psmha disservice in sending out poorly made goods. Unfortunate cause you can't put the blame entirely on psmh.

 
I don't know; I've been subscribing to popsugar since last January and I don't really see the decline in quality but I also really loved last month. There's always been good months and off months. This month isn't very exciting personally but I'll prob end up using most of it like last April's box. Now that was a box that had everyone talking about cancelling. It seemed like the threads would get pretty heated then. I've got one more month on my 3 month sub and then I reeeeeeally need to quit just because I feel like I need to decrease the amount of stuff I bring home. Lol it'll be my third attempt at quitting popsugar.

 
Quote: Originally Posted by Verissmd /img/forum/go_quote.gif

That basically confirms that we've been getting overstock that companies want to unload. I think the candle smells stronger unlit. I let mine burn for a while and smelled nothing
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My candle doesn't put off much/any scent while burning, either. But I just figured I've been spoiled by Bath & Body Works candles or something, ha. :) /emoticons/[email protected] 2x" width="20" height="20" />

 
I used the nail polish last night and love it! It's very nearly a one-coater and worked perfect for my Valentine's Day mani.

I also decided to email them about my jewelry pouch because I thought about it and I don't think I would even use it with only 2/3 zippers working.  Ideally, I would just like them to send me a replacement one that has been checked because I do really like it.

 
Quote: Originally Posted by Verissmd /img/forum/go_quote.gif

That basically confirms that we've been getting overstock that companies want to unload. I think the candle smells stronger unlit. I let mine burn for a while and smelled nothing
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A candles throw depends on how much oil content it has, for example B&BW have a pretty high % of oil which is why the throw is strong.  Also being vegetable wax helps throw, soy candles don't tend to have a strong throw but I think the candles in the PS box are vegetable based but I couldn't find the oil content or %.

Also your sniffer (actually I think it's your brain) gets tired of smelling after a while, which is why when you're smelling the heck out of perfumes at Sephora or B&BW you can't smell anything after a while (also why some places put out coffee beans but that's not always a good way to "clear out your" sniffer).  It's best to sniff something neutral (like your sleeve or scarf or coat, when shopping or leave the room for a bit and come back) to give your nose and brain a break and you should be able to smell scents again.   

At home I stop smelling my B&BW candles but when I go downstairs to do laundry and come back up I can smell the candle all over again.  

Quote: Originally Posted by flynt /img/forum/go_quote.gif

I don't know; I've been subscribing to popsugar since last January and I don't really see the decline in quality but I also really loved last month. There's always been good months and off months. This month isn't very exciting personally but I'll prob end up using most of it like last April's box. Now that was a box that had everyone talking about cancelling. It seemed like the threads would get pretty heated then. I've got one more month on my 3 month sub and then I reeeeeeally need to quit just because I feel like I need to decrease the amount of stuff I bring home. Lol it'll be my third attempt at quitting popsugar.

I agree, I've been subbing to this box since 10/12 I don't see a decline in quality of items or boxes either, (my gloves from last month are fine, my jewelry roll is looks ok to me, the zippers stick a little but I think that's just because of the style of zipper, I think they'll loosen up when used).

If I were being honest I don't use my tech gloves that much, they're not great tech gloves, I have ones that work much better, but I like the gloves PS sent for light weight gloves that won't bulk up my pockets of my coat and are a neutral color that go with every coat I own. I mean they're gloves, I have a million pairs, some I like, some are like "meh" and my gloves take a beating so when they crap out I get a new pair, so thanks for the spare PS!

I don't own a jewelry roll, but I most certainly need one, I just toss my stuff in little bags and they get all tangled. I just don't expect a jewelry roll to be the highest quality item out there. I expect it to work, of course, but I don't expect it to be a holy grail of jewelry organization for travel.  It's just a thing.  

For me some months really rock and some months are just ok.  I think it has more to do with personal feelings on value and ones overall happiness (and probably built up expectations, I think some translate "must have" in to luxury and high end/high value, which I think is more suited for the special edition boxes) more than a quality of boxes. Everyone's opinion of the value (and quality) of a box will be different because value is highly personal.  I might feel differently if my gloves fell apart and my jewelry roll was wonky but I also don't think PS is going out and selecting low quality items on purpose. I imagine they can't perform QA on every single items that's going in the boxes so these issues are only discovered after subscribers get them and try them out, out in the real world.  

For me, PS boxes that a food heavy are of low value to me, I have tried different food subs and if I wanted a lot of food in a box mailed to me, I'd get a food sub.  From PS I want new, fun, pretty, cute, trendy, unique, different items to try along with a snack or two to eat and share with my BF while I open my box and see what else is in there to discover.

 
I'm annoyed. My facial oil leaked all over my box. It created a huge mess and my container was less than half full when I got my box. Thankfully only minimal damage was done to everything else. I sent them a very nice email a few days ago and I've heard nothing back. I just ran out of my moisturizer the day the spoiler was put up, and the facial oil was the main thing I was looking forward to. UGH. 

 
So my box is sitting in my apartment complex office..since TUESDAY when they closed for the "snow" Whomp... I want my box! 

 
Quote: Originally Posted by kgus22 /img/forum/go_quote.gif
  does anyone know how long it takes them to send replacement items?

PS shipped mine 3 days after I first e-mailed them and I received it 4 days later, which was extra impressive since it was during Christmas.

 
If Popsugar (and other sub. services) didn't send us overstock merchandise, our costs would be through the roof.  At least the discounts are being passed on to us.  I agree that sending defective or cheaply made things isn't the solution and can cause lost customers, but unfortunately a lot of overstock/discounted/discontinued items are marked that way for those exact reasons: no one really cares for them either.

 
I think it's also important to remember PopSugar plans these boxes at least a few months in advance. It's quite likely that in that few months things go on sale. The stuff for this box was probably received before Christmas.

 
While I liked this box enough, I cancelled my sub the second I got my box last week. I like the full size items, but I'm just not compelled to stay. If there's another 50% off code though, I'm totally in :p

 
I'm new to makeup here, probably this is a dumb question but... how do you use the jewelry roll to hold makeup brushes? won't they fall out? aren't the pockets to thin to stuff them into?

 

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