OuiPlease [spoilers]

[Saffyra]

I have an email that directly states that Annual subscriptions do not auto renew. If that helps anyone. 

And hell, no that charge isnt valid!! They haven't even stuck to their end of the business arrangement. You still havent received what you paid for in the first place. No credit card company worth their salt is going to make you pay for that.

From October 29th 2015:

"Bonjour,

Thank you for reaching Oui Please Team. Annuals do not renew. You cancelled your annual on July 31st. Please let us know if you have any other questions. Merci.

Oui Please Team."

 

[DianeER]

Here is the response I received today after writing to ask their CS to cancel my subscription. Short version: if you want to avoid auto-renewal, you have to go to their website, sign in, click My Account, click VIEW next to your subscription to see details, then click Cancel (I'm going this from a laptop, not sure how different it would be on a mobile device). My account status now shows "Pending Cancellation".

Thank you for reaching Oui Please Team. We would like to apologize that your experience has not been flawless. We are doing our best to improve our service and we appreciate your feedback. We will begin shipping Vol 1.6 this week. You will receive an email with your Fedex Tracking number once your box has shipped. 
 
If you would like to cancel your account please log in to ouipleasebox.com and do so. Once you cancel your subscription the status of your account should change to pending cancel due to the fact that you still have 3 boxes left on your account. If your account status does not change to pending cancel please let us know. 
 
Once all 6 of your boxes have been shipped your account will show as completed and will be cancelled. You will not be charged again. You must log in and make these changes to your account. This email is not cancellation of your account. 
 
Please let us know if there is anything else we can do for you. Merci. 
 
Oui Please Team. 

I'm half concerned that since I am pending cancellation, I'll get the low-value nothing-special boxes from here until the end, but there's not much I can do if they decide to retaliate in that way. I did say in my email to them that if they started providing a more balanced set of items across boxes and improved their shipping practices, I would be thrilled to resubscribe, since I really do love their products.

 

[MET]

DianeER, on 25 Jan 2016 - 11:31 AM, said:

I'm half concerned that since I am pending cancellation, I'll get the low-value nothing-special boxes from here until the end, but there's not much I can do if they decide to retaliate in that way.

I had the same thought .... shame that the execution (shipping schedule and comms) has not been resolved.  Personally, an update every few weeks would have at least made me feel better.  C'est la vie.

 

[jenny1973]

I wonder if they will ship the boxes today or this week. I have not checked facebook yet.  This is my last one, crazy shipping times and charging people before they ever get the 1st box.  This is a great box, I have had no problems w/ customer services, as I have not had to contact them but it is just that some get an email updating status of box and some don't, and I don't mind variations, but lets be sure that everyone gets the same value amount and at least one big ticket item.  Maybe they will read this blog/forum and see that everyone is saying the same thing.  The potential for this box to be great is there, they just need to make adjustments.

 

[Stella Bella]

Just an update on the $650 annual sub auto-renewal that I was charged last week (despite the fact that I am stilled owed volumes 1.6 and 1.7 on my current annual sub). I just got an email response from ouiplease that they have partially refunded most of the charge (except for $35). I'm overall happy with this resolution and quite relieved that the situation didn't have to drag out and include contacting my credit card company. If my last two boxes are good I will most definitely resub for another year since they seem to be really listening to their customers concerns, and trying to improve their curation and overall experience...

 

[Mopeysealion]

What is wrong with contacting your credit card? I would never tolerate a $35 "processing fee" for refunding my money that they shouldn't have billed.

 

[Stella Bella]

I did send them an email to inquire about the $35 I was still charged. I'm going to wait for their response before doing anything. Honestly, I'm just relieved to get almost all of it back without having to put up a huge fight...
Anyway, I can't contest the charge since it is still showing up as pending on my credit card account. Once the charge goes thru and if ouiplease refuses to refund the last bit I probably will try contesting the $35 charge. I'm just trying to keep my stress levels low at the moment while recovering from surgery...

 

[Shauna999]

I did send them an email to inquire about the $35 I was still charged. I'm going to wait for their response before doing anything. Honestly, I'm just relieved to get almost all of it back without having to put up a huge fight...

Anyway, I can't contest the charge since it is still showing up as pending on my credit card account. Once the charge goes thru and if ouiplease refuses to refund the last bit I probably will try contesting the $35 charge. I'm just trying to keep my stress levels low at the moment while recovering from surgery...

I totally understand.. It's definitely not worth stressing out over. I'm glad to hear that right off the back your getting back 95% of the charge. Wishing you a speedy recovery !!

 

[Amy Cipolla Barnes]

I cancelled and removed my credit card info just prior to my renewal date (12/5). They did not auto renew my account and it reads as cancelled. I don't think they could auto renew since my card isn't there anymore, That should have been when the ship time for my 6th and final box. As it is now almost February and no box, I checked in with them and got a response the same day by Facebook PM. My box will ship on Thursday. I have never received even one ship notice--my boxes have all just mysteriously showed up. I am in TN so relatively close to TX--would expect the box early/mid next week. So I guess they are shipping the end of this week. I won't be renewing. /emoticons/[email protected] 2x" width="20" height="20" /> Have loved the boxes but am too worried about longevity beyond this final box and the specially curated boxes. I did get a clutch in my first box so will be interested to see what comes up in this box. /emoticons/[email protected] 2x" width="20" height="20" />

 

[biki]

I received a response back on Twitter that they'll begin shipping this week.  Let's see if anyone gets any notices.

 

[Burmesecat]

Just a heads up--  I did not want to auto renew and I was charged $650 and they only refunded $615. -they do charge you a $35 transaction charge.  I did not realize they would auto renew when I was awaiting my last 2 boxes.

 

[biki]

Here is the response I received today after writing to ask their CS to cancel my subscription. Short version: if you want to avoid auto-renewal, you have to go to their website, sign in, click My Account, click VIEW next to your subscription to see details, then click Cancel (I'm going this from a laptop, not sure how different it would be on a mobile device). My account status now shows "Pending Cancellation".

I'm half concerned that since I am pending cancellation, I'll get the low-value nothing-special boxes from here until the end, but there's not much I can do if they decide to retaliate in that way. I did say in my email to them that if they started providing a more balanced set of items across boxes and improved their shipping practices, I would be thrilled to resubscribe, since I really do love their products.

I actually wonder if it wouldn't be the opposite.  I feel like the folks that ordered single boxes got the big ticket items and annual subscribers got the leftovers because they know we're locked in while as the month to month they wanted to hook you in.

 

[Shauna999]

I actually wonder if it wouldn't be the opposite. I feel like the folks that ordered single boxes got the big ticket items and annual subscribers got the leftovers because they know we're locked in while as the month to month they wanted to hook you in.

I'm an annual subscriber & almost every shipment, I got a big ticket items such as the 1951 clutch, Voltaire Scarf, personalized initial scarf , etc Etc. There was only one month that I received a lower cost box but it still retailed for approx $300 so no complaints here.

 

[Saffyra]

@@DianeER Erg. Don't say that!! Although it might explain why, after six boxes, I still haven't received a clutch. /cry

 

[jenny1973]

Just got an email from Fed Ex to let me know my Oui Please box has been picked up!!!! Finally on its way!!!!  It says it is only 5 lbs, but that may change.  Can't wait to see what is inside!!!

 

[MET]

jenny1973, on 29 Jan 2016 - 5:23 PM, said:Just got an email from Fed Ex to let me know my Oui Please box has been picked up!!!! Finally on its way!!!!  It says it is only 5 lbs, but that may change.  Can't wait to see what is inside!!!

Very cool!   Nothing yet for either of mine but hopefully by Monday.

 

[boxesandboxes]

I'm an annual subscriber & almost every shipment, I got a big ticket items such as the 1951 clutch, Voltaire Scarf, personalized initial scarf , etc Etc. There was only one month that I received a lower cost box but it still retailed for approx $300 so no complaints here.

lucky lady /emoticons/[email protected] 2x" width="20" height="20" />

 

[LindaF]

my box was delivered....can't wait till I get out of work tonight!!

 

[jenny1973]

my box was delivered....can't wait till I get out of work tonight!!Hope

Hope to see spoilers soon!

 

[aniadania]

Someone on MSA got 1.6 and post spoilers in comments